PlanningPrince

Q: iTunes 12.3 problems

Hi all,

I can't get the new iTunes to download. Getting error "There is a problem with this installer package. A program required for this install to complete could not be run."

Installed iOS9 on my phone - and PC wouldn't recognize it. Uninstalled iTunes 12.2.25 after several attempts at the update to 12.3, so now I have no tunes on the PC...

Thanks for any assistance.

Windows 7

Posted on Sep 16, 2015 7:29 PM

Close

Q: iTunes 12.3 problems

  • All replies
  • Helpful answers

first Previous Page 3 of 5 last Next
  • by Next station,

    Next station Next station Sep 21, 2015 6:00 AM in response to Krid63
    Level 1 (0 points)
    Sep 21, 2015 6:00 AM in response to Krid63

    Yeah man,

     

    Thanks you for kind attention but my problem is once i finished install intunes 12.3 version and i click to use itunes but not work shown error like this http://i.imgur.com/rUrVn1e.jpg  I tried to workaround same as  turingtest2 & KraftyinSeattle many time and many solution as i know but until now still not work for me .

    Lastly, i had attach pic for all and hope some one help me to solve as wellITUNE ERROR.jpg

  • by Next station,

    Next station Next station Sep 21, 2015 6:51 AM in response to Next station
    Level 1 (0 points)
    Sep 21, 2015 6:51 AM in response to Next station

    ref : my problem as below like this

     

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iTunes.exe

      Application Version: 12.3.0.44

      Application Timestamp: 55f8bec1

      Fault Module Name: CoreAudioToolbox.dll

      Fault Module Version: 7.10.5.0

      Fault Module Timestamp: 55e61a16

      Exception Code: c000001d

      Exception Offset: 00000000005f9630

      OS Version: 6.1.7600.2.0.0.256.48

      Locale ID: 1054

      Additional Information 1: 86a5

      Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

      Additional Information 3: 666a

      Additional Information 4: 666ad437ab9d663fefa3336d350d67c1

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

  • by rhodesmk,

    rhodesmk rhodesmk Sep 21, 2015 8:07 AM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 21, 2015 8:07 AM in response to KraftyInSeattle

    Unfortunately, not working for me. When I right click on the first file name you mentioned (AppleApplicationSupport64.msi), I select Install, get a dialogue box to perform the install, but when I click "next" I get an error message:

      "The installer encountered errors before Apple Application Support (64-bit) could be configured. Your system has not been modified. To retry these operations at a later time, please run the installer again."

     

    I have attempted to repair, then tried to uninstall, then selected the change option for the Apple Software Update program from Windows 10 control panel, but either operation results in another error message:

       "Fatal Error during installation."

     

    Not sure where to go from here. iTunes 12.2.2.25 works, but won't update to 12.3 for me.

     

    Thanks for any advice.

  • by gerryinSML,

    gerryinSML gerryinSML Sep 21, 2015 1:02 PM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 21, 2015 1:02 PM in response to KraftyInSeattle

    Worked for me when nothing else would. Upgrade complete. Thanks!

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2015 2:24 PM in response to rhodesmk
    Level 10 (84,964 points)
    iTunes
    Sep 21, 2015 2:24 PM in response to rhodesmk

    Download the 12.2.2.25 installer, unpack the contents, use those .msi files to uninstall all of the components of 12.2.2.25, then install 12.3.0.44.

     

    tt2

  • by cainila76,

    cainila76 cainila76 Sep 21, 2015 4:54 PM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 21, 2015 4:54 PM in response to KraftyInSeattle

    Hi,

     

    Just did your reco. but mine is still not working. got this error message:

     

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iTunes.exe

      Application Version: 12.3.0.44

      Application Timestamp: 55f8bec1

      Fault Module Name: CoreAudioToolbox.dll

      Fault Module Version: 7.10.5.0

      Fault Module Timestamp: 55e61a16

      Exception Code: c000001d

      Exception Offset: 00000000005f9630

      OS Version: 6.1.7600.2.0.0.256.1

      Locale ID: 1033

      Additional Information 1: 86a5

      Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

      Additional Information 3: 666a

      Additional Information 4: 666ad437ab9d663fefa3336d350d67c1

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    Please help

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2015 5:05 PM in response to cainila76
    Level 10 (84,964 points)
    iTunes
    Sep 21, 2015 5:05 PM in response to cainila76

    Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

    C:\Program Files\Common Files\Apple\Apple Application Support or

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

     



    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.

     

     


    tt2

  • by nurq25,

    nurq25 nurq25 Sep 22, 2015 11:58 AM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 22, 2015 11:58 AM in response to KraftyInSeattle

    Didn't worked for me. I is sad

  • by Next station,

    Next station Next station Sep 23, 2015 8:23 AM in response to nurq25
    Level 1 (0 points)
    Sep 23, 2015 8:23 AM in response to nurq25

    Until now there's no solution can solve this problem help user make itune available .

  • by unsie,

    unsie unsie Sep 23, 2015 2:26 PM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 23, 2015 2:26 PM in response to KraftyInSeattle

    Thank you! This finally solved my issue.

  • by sjring,

    sjring sjring Sep 23, 2015 7:59 PM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 23, 2015 7:59 PM in response to KraftyInSeattle

    Worked for me also ... thanx

  • by zombie115,

    zombie115 zombie115 Sep 23, 2015 8:45 PM in response to PlanningPrince
    Level 1 (0 points)
    Sep 23, 2015 8:45 PM in response to PlanningPrince

    If you have "Apple software Update" on your pc try these steps it helped me...

     

    Open Apple Software Update app

    It will search for the latest software from apple automatically

    If you see a new version for iTunes app appears on the list

    go to Tools and select "Download only" and it will start downloading iTunes

    then after finishing downloading it will automatically open the folder

    In the folder you will find these apps to be install manually:

     

    1- AppleApplicationSupport

    2- AppleMobileDeviceSupport6464

    3- AppleSoftwareUpdate

    4 - Bonjour64 (optional)

    5- iTunes64

     

    Now start repairing or installing from 1 to 3

    and then try installing iTunes and see if the solved your error.

     

    I have windows 10 and following these steps above helped me

    get iTunes 12.3 installed on my pc

     

    I hope this post help some people out there

  • by balansalem,

    balansalem balansalem Sep 24, 2015 10:18 PM in response to KraftyInSeattle
    Level 1 (0 points)
    Sep 24, 2015 10:18 PM in response to KraftyInSeattle

    Thanks a lot, Kraftyln Seattle

     

    Now my iTunes updated to 12.3

  • by esp645,

    esp645 esp645 Oct 8, 2015 3:30 PM in response to KraftyInSeattle
    Level 1 (0 points)
    Oct 8, 2015 3:30 PM in response to KraftyInSeattle

    thank you i've had the same problem! with your steps finally i install it correctly !!

  • by TrdnDrt28,

    TrdnDrt28 TrdnDrt28 Oct 13, 2015 8:17 PM in response to PlanningPrince
    Level 1 (0 points)
    Oct 13, 2015 8:17 PM in response to PlanningPrince

    Fix - go to programs in control center.  Uninstall Apple Software Update.  If it does not uninstall, right click and select repair.  Then, right click and select uninstall.  Then, install 12.3 from iTunes on the web.

first Previous Page 3 of 5 last Next