Toby Prosser
Level 1 (0 points)

Q: apple pay failing on watch OS2

Hi there,

 

I've upgraded to ios 9.0.1 and watch OS2 and have properly registered my card on both the phone and watch.

 

I can easily get my registered card to appear if I double click the watch, however when the watch is presented to the point of sale machine nothing happens - has anyone got any tips? Before I upgraded it worked reliably in watch OS1.

 

Many thanks,

Posted on Sep 24, 2015 9:09 AM

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Toby Prosser

Q: apple pay failing on watch OS2

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 24, 2015 9:19 AM in response to Toby Prosser
    Level 7 (31,626 points)
    Apple Watch
    Sep 24, 2015 9:19 AM in response to Toby Prosser

    Hi Toby

     

    Was the terminal definitely configured for contactless payments?

     

    Did the terminal display an error message - for example, card not available?

  • by Toby Prosser,

    Toby Prosser Toby Prosser Sep 24, 2015 9:26 AM in response to Jonathan UK
    Level 1 (0 points)
    Sep 24, 2015 9:26 AM in response to Jonathan UK

    Hi Jonathan, Yes both were configured for contactless and Apple Pay. I know

    because I've used it at the same terminals which worked ok in os1.

     

    On 24 September 2015 at 17:19, Apple Support Communities Updates <

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 24, 2015 9:45 AM in response to Toby Prosser
    Level 7 (31,626 points)
    Apple Watch
    Sep 24, 2015 9:45 AM in response to Toby Prosser

    Hi Toby

     

    You may already be aware of this, but when presenting your watch for payment:

     

    - The watch face should be facing and parallel with the terminal, aligned centrally with the contactless logo on the terminal screen and held closer than 10cm.

    - It should be held in that position for up to a few seconds, until you hear the confirmation beep and haptic pulse.

     

    If you try to use Apple Pay and experience a failed transaction, you can report it to Apple here:

     

    https://www.apple.com/feedback/apple-pay.html

     

    The feedback form enables you to report issues with specific merchants, transactions and payment cards, so can help Apple to identify and address problems.