bluehz
Level 1 (16 points)

Q: Apps Stuck Updating after iOS 9

I have noticed every day since I have updated iPad Air / 64G to iOS 9 - I find some pre-existing app stuck attempting to update itself. i have done some research and tried everything but it keeps happening. Only reboot iPad seems to clear it up until the next one gets stuck. Oddly enough others update fine, there is no rhyme or reason to which ones get stuck.

 

Anyone have any idea what's going on and/or how to fix it?

 

- thx

iPad Air, iOS 8.3

Posted on Sep 23, 2015 7:40 PM

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bluehz

Q: Apps Stuck Updating after iOS 9

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  • by J-Kuan,

    J-Kuan J-Kuan Sep 23, 2015 7:45 PM in response to bluehz
    Level 1 (149 points)
    Sep 23, 2015 7:45 PM in response to bluehz

    I suggest that you try this out:

    Remember before you try these to turn off Find My iPhone/iPad/iPod.

    Make a backup before you try these.

    (Settings>>iCloud>>Find My iDevice>>Toggle Off)

    •Reboot (Hold home button and sleep button down for 10 seconds)

    •Restore From Backup

    •Restore As New (This will delete all the content on the device).

    iOS 9 Freeze

    There is a bug when updating from iOS 7 to iOS 9 (Skipping iOS 8). Luckily it is easy to fix!

    Several Possible Solutions for Slide to Upgrade Problem

     

    Here is Apple’s suggested fix: If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support.

     

    Here's another person's suggestion: How to backup photos from bricked iPhone (slide to upgrade) after upgrading to iOS 9.

     

    Here are two YouTube video suggestions you can try:

     

         How To Fix '' Slide To Upgrade '' Stuck - ios 9 - YouTube

         #IOS9 Bug - Slide To Upgrade / Apple Fix It - YouTube

     

    Step 1 - Backup your device (This will save things like photos, text messages, etc).

    Step 2 - Download iOS 8.4.1 for your iPhone or iPad.

    Step 3 - Reboot phone into DFU mode - hold down the sleep/wake button and home button - when it reboots let go of power button - still hold home button

    At this point it will ask you to connect your phone to iTunes - will have to connect phone to the computer.

    Step 4 - Hold down the Option (Mac) or Shift (Windows) and and then click restore.

    Step 5 - Browse to the 8.4.1 file you downloaded and select it. This should restore to the previous IOS version. Note: This will wipe phone.

    Step 6 - Restore from backup. Hope that you backed up before attempting to update.

    Step 7 - Download and install iOS 9.

    More information can be found at: https://support.apple.com/en-us/HT205239

  • by bluehz,

    bluehz bluehz Sep 24, 2015 6:38 PM in response to J-Kuan
    Level 1 (16 points)
    Sep 24, 2015 6:38 PM in response to J-Kuan

    Thanks for your detailed description, but I am not a big fan of nuking devices unless absolutely necessary. Since this is occurring on both my iPad Air and iPhone 6 I can pretty safely rule out a problem on a single device requiring a nuke. It is still occurring to this day. every day a new set of previous installed apps trying to update and getting stuck.

  • by bluehz,

    bluehz bluehz Oct 2, 2015 9:27 PM in response to bluehz
    Level 1 (16 points)
    Oct 2, 2015 9:27 PM in response to bluehz

    This remains an ongoing problem on both an iPad Air and iPhone 6. Random apps get stuck updating and do far the only solution that works a percentage of the time is hard reboot. I have probably done more hard reboot in the last week that in the entire time I have  owned iPhones. Both devices have even been updating with  latest OS update.

     

    Pulling hair out!

  • by luis139,Helpful

    luis139 luis139 Oct 15, 2015 5:24 PM in response to bluehz
    Level 1 (5 points)
    Oct 15, 2015 5:24 PM in response to bluehz

    I have the same problem.  So far the only fix is time consuming.  You have to try to delete the stuck app (which won't work), then turn off and turn on the phone (this actually makes the app disappear), then go to the app store and re-install that app, then drag it back to where you had it before (i.e folder or certain home screen page).

     

    I am doing this almost every other day.  The worst thing so far is the lack of attention this is getting from both Apple and the news media.  I have submitted this problem to Apple twice already with no response.

     

    The other option is to not update your apps and make sure auto-update is turned off.

  • by bluehz,

    bluehz bluehz Oct 15, 2015 5:27 PM in response to luis139
    Level 1 (16 points)
    Oct 15, 2015 5:27 PM in response to luis139

    TThat is the exact scenario I am facing day after day. It does seem to be getting less frequent the further we get away from iOS 9 adoption date, but it is still happening. Much like you I don't understand why this is so low under the radar for Apple. For me it was a HUGE milestone - up until this started happening I had NEVER lost any data on any iDevice. I had 100%  trust in my iDevices. Now I'm not so sure.

  • by admixer,

    admixer admixer Oct 18, 2015 8:50 PM in response to bluehz
    Level 1 (0 points)
    Oct 18, 2015 8:50 PM in response to bluehz

    Thas been happening to me as well.

     

    2 solutions that worked for me;

     

    1. If you can't delete the app normally, go to settings / usage / stuck app and delete from there. Reinstall.
    2. Alternatively, reset network settings. Settings / general / reset / reset network settings. You'll have to reenter your WiFi passwords, but this cleared the problem for me.


  • by bluehz,

    bluehz bluehz Nov 3, 2015 5:48 PM in response to admixer
    Level 1 (16 points)
    Nov 3, 2015 5:48 PM in response to admixer

    Two months out from iOS 9 install and the problem still exists. Case in point:

     

    1. Yesterday noticed Scanbot stuck updating on iPad. has updated several times with no issue since iOS 9 update.

    2. Reboot iPad to clear error.

    3. Upon reboot - Scanbot app is GONE!

     

    THat is what I call "data loss" - the app that was working before, is now gone. Whatever happened to download, verify, install, replace of past iOS. If the install fails (in this case because I rebooted) then I should have suffered no data loss.

     

    THe base problem of all this though is why are the apps still getting stuck updating on both my iPad Air and iPhone 6?

  • by Doug.ie,

    Doug.ie Doug.ie Nov 3, 2015 8:08 PM in response to bluehz
    Level 1 (10 points)
    Nov 3, 2015 8:08 PM in response to bluehz

    Similar problem here including the scanbot app. I have always found that when an app disappears as you mentioned I can always restore it from my purchased list. Apple stated in the 9.1 update that 9.1  corrected the app update problem so it is interesting that you note it still occurs after you have updated to 9.1? I am unable to update to 9.1 from 9.0.2 because of the 'unable to install error' which also appears to be a glitch that I sure hope  Apple corrects as quickly as possible.  So far as I am aware there are no impending updates coming before 9.2 but it sure would be nice to have an intermediate update that concentrates solely on fixing these two stubborn problems with 9.1 installation and app updating.

     

    Doug

    VIctoria BC

    iPad 3 64 GB WiFi + cellular

  • by bluehz,

    bluehz bluehz Nov 5, 2015 6:17 PM in response to bluehz
    Level 1 (16 points)
    Nov 5, 2015 6:17 PM in response to bluehz

    Today's data loss:

    1. Snapseed
    2. IF ( IFTTT)

     

    Both were perfectly working apps until today, they go stuck updating, rebooted iPad Air and poof, data loss.

  • by Doug.ie,

    Doug.ie Doug.ie Nov 5, 2015 10:17 PM in response to bluehz
    Level 1 (10 points)
    Nov 5, 2015 10:17 PM in response to bluehz

    Just to make sure as you probably are aware you can retrieve these apps from the app store in your purchased list. The app that disappeared after updating will now appear in the purchase list with a cloud icon and arrow and when you tap this the icon changes to update and wHen  you tap this the app will update correctly and any associated data should still be intact. This is certainly a nuisance that Apple needs to address as well as the failed to up date 9.1 error that other people are also experiencing.

  • by jlannan,

    jlannan jlannan Nov 13, 2015 1:04 PM in response to Doug.ie
    Level 1 (0 points)
    Nov 13, 2015 1:04 PM in response to Doug.ie

    Same problem here. After multiple restarts earlier this week I wiped and started with a fresh install of iOS9. Ran into problem again today. This is terrible, Apple! I've never experienced this before iOS9 and have run into it at least once a week since!!!!!!

  • by Doug.ie,

    Doug.ie Doug.ie Nov 13, 2015 2:09 PM in response to jlannan
    Level 1 (10 points)
    Nov 13, 2015 2:09 PM in response to jlannan

    I Finally got updated to 9.1 using iTunes on a laptop. This even restored free memory storage I had lost somewhere between 9.0.1 and 9.0.2....went from 6.4 GB to 18.6GB free memory storage after iTunes upgrade to 9.1. So touch wood, my App Update Stall glitch also appears to be fixed..but not sure if this is because of 9.1 or because I changed my DNS servers to the Google Public servers (8.8.8.8, 8.8.4.4) as suggested by prior thread? You might want to try all of this? Sure hope something works for you!

    DOug Victoria BC

  • by bluehz,

    bluehz bluehz Nov 13, 2015 2:13 PM in response to Doug.ie
    Level 1 (16 points)
    Nov 13, 2015 2:13 PM in response to Doug.ie

    Already using Google servers. Actually I am using Google and ISP - which is fastest. Don't have ANY issues with internet connection or DNS.

  • by Ventu68,

    Ventu68 Ventu68 Nov 20, 2015 9:42 PM in response to bluehz
    Level 1 (0 points)
    Nov 20, 2015 9:42 PM in response to bluehz

    Same problem with iOS 9.1 and iPad 3, had this problem since iOS 9, also tried a complete reset but also now I have one app in "install" mode since 24 hours and I cannot remove it from the desktop, I can only reboot the device and then, maybe I'll find it in my app list, otherwise search for it in the App Store and reinstall it, after reinstalling it I can find my old settings.

    very annoying bug.

    ciao..

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