Q: iCloud for Windows will not sign out, Windows 10, Office 2016
I installed Office 2016 yesterday and found iCloud was no longer connected to Outlook.
- Trying to select Mail w/Outlook or trying to sign out of iCloud both generate the error "Outlook configuration problem. Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again.".
- Trying to uninstall or repair iCloud for Windows both produce the error " Sign out of iCloud before uninstalling the iCloud for Windows.".
- Selecting to Uninstall Anyway produces an error "The installer has encountered an unexpected error....error code is 2343".
- Trying to select my iCloud calendars results in the error "The set of folders cannot be opened....MAPI was unable to load the information service C:\...............\APLZOD64.dll".
Downloaded a new iCloud for Windows package with same results, can't install it even as admin. Outlook does have a default profile. Removing the iCloud email account or setting it as the default in Outlook doesn't change things. Everything worked fine before the Office install, has been working for years.
This install of Office 2016 is 32bit, not 64bit, however my previous Office 2013 was 64bit. I suspect that is the root of the problem and would resolve itself if I could just uninstall and reinstall iCloud for Windows. Any suggestions?
iCloud for Windows, Windows 10, Office 2016
Posted on Sep 25, 2015 4:20 AM