Callum Toyne
Level 1 (0 points)

Q: Handoff/Continuity: The Mac 'Call Failed' Problem (via iPhone)

HI,

 

i know many people have experienced this before. It is the problem where you try to answer an iPhone call on your Mac and it says 'Call Failed'

 

now before anyone says anything, I have literally gone on every link everyone one has suggested on almost every Google search.

 

i have been trying all night and I am about to give up, if someone could help me, I will be thankful

Mac mini, OS X Yosemite (10.10.3)

Posted on May 29, 2015 12:33 PM

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Callum Toyne

Q: Handoff/Continuity: The Mac 'Call Failed' Problem (via iPhone)

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  • by Lanny,

    Lanny Lanny May 30, 2015 9:18 AM in response to Linc Davis
    Level 5 (7,900 points)
    Desktops
    May 30, 2015 9:18 AM in response to Linc Davis
    I don't have any other suggestions. I've noticed the "Call failed" error myself, and it later stopped happening for no reason that I know of. As I wrote earlier, Continuity is not reliable and you can't depend on it to work.

    Agreed, not reliable at all. I need to sign out and in of FaceTime almost every time I restart the Mac.

     

    Reference a previous comment, using Cellular Calling without a Wifi connected Mac:

    Screen Shot 2015-05-30 at 12.12.17 PM.jpg

  • by rmassar,

    rmassar rmassar Aug 21, 2015 3:17 PM in response to Callum Toyne
    Level 1 (0 points)
    iTunes
    Aug 21, 2015 3:17 PM in response to Callum Toyne

    I have the same problem recently and tried everything here, re-enable FaceTime, checked and re-checked my iCloud account on both, mac and iPhone, rebooted everything an nothing helped.

    Finally I realized I was using 2 network interfaces at the same time, my wifi and my ethernet cable. I think it confuses the Mac and then I got that "call failed" message.

    I turned off the ethernet cable and my calls start working again.

     

    Maybe this is not the same problem you have, but is one more thing that you can check.

     

    Best regards

     

    Roberto

  • by rwilkin1,

    rwilkin1 rwilkin1 Sep 25, 2015 10:52 AM in response to rmassar
    Level 1 (0 points)
    Sep 25, 2015 10:52 AM in response to rmassar

    What a relief, this helped me fix the issue! I was really missing this feature on my mac and now I can use it again!

     

    HUGE THANK YOU to you, Roberto aka rmassar!

     

    -Robert

  • by MLadd,

    MLadd MLadd May 19, 2016 6:34 AM in response to rmassar
    Level 3 (701 points)
    iPhone
    May 19, 2016 6:34 AM in response to rmassar

    I had the same issue, and found that my Ethernet adapter was in a higher order than WiFi. I changed the order in Network preferences pane, by clicking on the gear icon below the adapters, and selecting Set Serice Order and moving WiFi above my TBolt Ethernet service. This fixed the issue for me. However, it defaults to WiFi instead of Ethernet, so I am capped at WiFi speeds instead of gigabit through ethernet. Not the end of the world, for now.

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