marcia1955
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Q: iTunes password in Apple TV won't work

When I try to sign in to iTunes in my Apple TV, I get this message: Could Not Sign In AMD-Action:authenticate:SP message on Apple TV. My password is correct and works when I submit it to iCloud Help

Apple TV (3rd generation), iOS 9.0.1

Posted on Sep 24, 2015 4:52 PM

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marcia1955

Q: iTunes password in Apple TV won't work

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  • by dopesauce3,

    dopesauce3 dopesauce3 Sep 25, 2015 10:50 PM in response to marcia1955
    Level 1 (4 points)
    Sep 25, 2015 10:50 PM in response to marcia1955

    Hi marcia1955,

     

    Out of curiosity, when you go Settings > General > About, what is the Apple TV Software Version say?

  • by RHBLR,

    RHBLR RHBLR Sep 26, 2015 2:06 AM in response to dopesauce3
    Level 1 (0 points)
    Sep 26, 2015 2:06 AM in response to dopesauce3

    I have exactly the same problem and the Apple TV Software Version is 7.1(7003) and the model number is A1469.

     

    Interestingly there is problem signing into iCloud.

  • by dopesauce3,

    dopesauce3 dopesauce3 Sep 26, 2015 2:11 AM in response to RHBLR
    Level 1 (4 points)
    Sep 26, 2015 2:11 AM in response to RHBLR

    What you'll want to do is go into Settings > General > Reset, and choose Restore as the option. This will force the Apple TV to reset to factory settings, and update it to the latest software which is 7.2. This should resolve the issue.

  • by RHBLR,

    RHBLR RHBLR Sep 26, 2015 4:38 AM in response to dopesauce3
    Level 1 (0 points)
    Sep 26, 2015 4:38 AM in response to dopesauce3

    Thank you, upgrading to 7.2 did help. But Apple Music from iTunes is still missing. Any chance that it will be available on Apple TV?

  • by PG245,

    PG245 PG245 Sep 26, 2015 9:39 PM in response to dopesauce3
    Level 1 (0 points)
    Sep 26, 2015 9:39 PM in response to dopesauce3

    Tried this 3 times. got to the end of downloading each time and then got an error that "the update was not successful" and instructed me to restart.

     

    Still have the problem the OP described.

     

    model MD199LL/A, software 7.0 (6897.5)

  • by dopesauce3,

    dopesauce3 dopesauce3 Sep 27, 2015 2:58 PM in response to PG245
    Level 1 (4 points)
    Sep 27, 2015 2:58 PM in response to PG245

    Could be the internet connection, or it could be hardware.

     

    What speed are you getting with your connection? And is it connected to the Apple TV via WiFi or Ethernet?

     

    Assuming that still doesn't fix it, it might well be a hardware issue. I would take it into the Apple Store if possible to see if they can figure out what's wrong with it. Experience says they'll give you a new one as there is not much to repair with the Apple TV's.

  • by dopesauce3,

    dopesauce3 dopesauce3 Sep 27, 2015 2:59 PM in response to RHBLR
    Level 1 (4 points)
    Sep 27, 2015 2:59 PM in response to RHBLR

    As far as I know, Apple Music itself will be working when the new Apple TV model drops this fall. I don't think it supports the programming needed for that feature.

  • by ampedtwiz,

    ampedtwiz ampedtwiz Sep 28, 2015 10:56 PM in response to dopesauce3
    Level 1 (0 points)
    Sep 28, 2015 10:56 PM in response to dopesauce3

    I did this and my Apple TV stopped working completely. Kept showing the apple logo and would restart over and over. Took it the Genius Bar at my local Apple Store and they couldn't fix it either. Was out of warranty and they would not replace the device even though it all started with software issues.

  • by dopesauce3,

    dopesauce3 dopesauce3 Sep 28, 2015 11:01 PM in response to ampedtwiz
    Level 1 (4 points)
    Sep 28, 2015 11:01 PM in response to ampedtwiz

    Sorry to hear this crashed the Apple TV, it definitely should not have under any circumstances.

     

    Just to check: was anything unplugged from the Apple TV while it was restoring? Any loss of internet connection?

     

    Thankfully, there is a backup to this method of restoring. Just plug the Apple TV into a computer with iTunes, using a Micro-USB cord and the power cord (into an outlet) and iTunes should let you restore it there.

     

    Of course, I didn't mean to imply that the Genius Bar in the Apple Store will always replace the unit. If it's out of warranty, they wouldn't be able to replace it. That just seems to be the normal course for them.