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Helpful answers
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Sep 26, 2015 9:34 AM in response to benfromdunfermlineby Hamoud234,Try putting your iPod in recovery mode.
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by lllaass,Sep 26, 2015 9:43 AM in response to benfromdunfermline
lllaass
Sep 26, 2015 9:43 AM
in response to benfromdunfermline
Level 10 (190,367 points)
Apple WatchWhat exactly happens when you try to restore via iTunes?
Error message?
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Sep 26, 2015 10:16 AM in response to lllaassby benfromdunfermline,it says "there was a problem downloading the software for the iPod "bens iPod touch". the requested resource was not found."
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by lllaass,Sep 26, 2015 10:22 AM in response to benfromdunfermline
lllaass
Sep 26, 2015 10:22 AM
in response to benfromdunfermline
Level 10 (190,367 points)
Apple WatchSolve network errors
Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:
- "There was a problem downloading the software."
- "The device isn't eligible for the requested build."
These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device. Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
If you still see the error message, check your security software.

Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.If you still see the error message, check for USB connection issues.
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.