PING11

Q: Iphone 6 stuck on update screen

Hi,

I have just updated my iPad to IOS 9.01 with no problem and it went very quickly.

I have tried to update my iPhone 6 to IOS 9.01 and it has been stck on the Updating Software screen for over an hour the iPhone screen has about a quarter

of the white progress bar showing which has been there for as i say over an hour.

Can anyone please give some advice as i don't really want to just pull the plug out of the phone

 

Regards Adrian

iMac (27-inch, Late 2013), OS X Mavericks (10.9.5)

Posted on Sep 26, 2015 8:53 AM

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Q: Iphone 6 stuck on update screen

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  • by joe_7399,Helpful

    joe_7399 joe_7399 Sep 27, 2015 9:35 AM in response to PING11
    Community Specialists
    Sep 27, 2015 9:35 AM in response to PING11

    Hi PING11,

     

    Thank you for your continued involvement in the Apple Support Communities and for posting this question!

     

    I understand that the iOS update to your iPad went pretty quick, but the update on your iPhone is taking longer than expected. This situation can be normal behavior depending on the number of files on your device. If the issue continues, I would suggest reading over the information in the attached article to begin troubleshooting. 

     

    Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch from backup - Apple Support

     

    Please reply and let us know if the information in the article was helpful or to provide further information. We know that unexpected issues while updating can be very frustrating, but I want to assure you that we are here to help! :) 

     

    We’re glad that you are a part of the Apple support communities and can’t wait to hear more from you!

     

    Best!

  • by PING11,

    PING11 PING11 Sep 27, 2015 9:41 AM in response to joe_7399
    Level 1 (19 points)
    Desktops
    Sep 27, 2015 9:41 AM in response to joe_7399

    Hi Joe,

     

    Many thanks for your reply. However i left the iPhone updating for around 4 hours and there was still no further progress with the update

    so i took the decision to unplug the iPhone which of course then needed to be restored to factory settings which i wast too concerned

    about as i do have backups etc.

    The iPhone is now fully working and when it did the factory restore it put on IOS 9.01 so it is all up to date.

    There must have obviously been some sort of glitch somewhere but all is now working fine.

     

    Regards Adrian

  • by joe_7399,

    joe_7399 joe_7399 Sep 27, 2015 9:59 AM in response to PING11
    Community Specialists
    Sep 27, 2015 9:59 AM in response to PING11

    Greetings PING11 ,

     

    Awesome! I’m glad your iPhone is back to working as expected with the current iOS software on it!

     

    Thank you for sharing the steps you took to resolve this situation as well. We appreciate your involvement in the Apple Support Communities and look forward to your future involvement! :) 

     

    Cheers!