Q: can't delete ICloud from my iPad
I have changed my primary email provider. The old email address was my iCloud and Apple ID username. After much trouble I changed the AppleID. Now I am trying to change the account on my Ipad. I can't remember the password so have not been able to delete the account. There is no "Forgot your password?" option.
MacBook Pro, OS X Yosemite (10.10.5)
Posted on Sep 3, 2015 6:41 AM
Community Specialists
Hi Daniel,
Thank you for participating in the Apple Support Communities.
It looks like you've changed your Apple ID email address, but you're being asked to enter the password for the previous Apple ID when signing out of iCloud on your iPad.
Be sure to use these steps from What to do after you change your Apple ID email address or password when signing out on your iPad:
Go to Settings > iCloud.
- If you're signed out, enter your updated Apple ID or password. The data in iCloud will automatically appear on your device after you sign in.
- If you're still signed in with your previous Apple ID:
- Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm. You might need to enter your password. Your data will remain in iCloud and will be updated on your device when you sign in to iCloud again.
- Enter your updated Apple ID or password.
If you're asked for your password and the current one isn't accepted, try the steps from If you're asked for the password to your previous Apple ID in iCloud.
All the best.
Posted on Sep 4, 2015 2:50 PM