HT205239: If your iOS 9 device is stuck on Slide to Upgrade

Learn about If your iOS 9 device is stuck on Slide to Upgrade
CDurrant

Q: ios 9 stuck at slide to upgrade

ios 9 has glitched on both my ipod and iphone. It says the update is complete and installed, but I am stuck at a white screen that says slide to upgrade.

I have connected both devices to iTunes on my computer and both have been recognized. I am unable to restore from my last backup, because I can not disable find my ipod, on the actual ipod. Same with the iphone.

iPhone 5, iOS 9

Posted on Sep 18, 2015 6:03 AM

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Q: ios 9 stuck at slide to upgrade

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  • by Deyuri,

    Deyuri Deyuri Sep 27, 2015 8:35 PM in response to AmetheaC
    Level 1 (0 points)
    Sep 27, 2015 8:35 PM in response to AmetheaC

    I had the exact same experience and it's been almost a weeks my ipod was stuck. Have you find the solution?

  • by lllaass,

    lllaass lllaass Sep 28, 2015 1:12 AM in response to Deyuri
    Level 10 (189,400 points)
    Desktops
    Sep 28, 2015 1:12 AM in response to Deyuri

    Di you try restoring your iPod via using Recovery mode if necessary?

    That is sometimes required.

    Deyuri wrote:

     

    I had the exact same experience and it's been almost a weeks my ipod was stuck. Have you find the solution?
  • by paulfromgolden,

    paulfromgolden paulfromgolden Sep 28, 2015 6:43 AM in response to CDurrant
    Level 1 (0 points)
    Sep 28, 2015 6:43 AM in response to CDurrant

    I had this problem with an iPhone 4s.  I just updated to 9.0.1 and it seems to have fixed the problem.

     

    Sorry I can't remember exactly how it worked, but IIRC, I was able to do the update by powering off the phone, powering it on, and then applying the 9.0.1 update _before_ getting to the stuck screen.

     

    When the phone was stuck, I believe the sequence for me after powering on was:

    1) Hello screen

    2) Slide to upgrade

    3) Enter passcode

    4) Upgrade is applied (takes a minute or 2)

    5) Stuck on 2nd 'Slide to upgrade' screen

     

    As long as I made it start the update (or restore from backup, etc.) during step 4, before it got to step 5, it seemed to allow it. And now, with the 9.0.1 OS, the problem has been fixed.  The phone is working correctly.

  • by lllaass,

    lllaass lllaass Sep 28, 2015 6:50 AM in response to paulfromgolden
    Level 10 (189,400 points)
    Desktops
    Sep 28, 2015 6:50 AM in response to paulfromgolden

    Correct. One fix in the iOS 9.0.1 update was:

    • Fixes an issue where some users could not complete setup assistant after updating
  • by Go Aztecs!,

    Go Aztecs! Go Aztecs! Sep 28, 2015 9:35 PM in response to CDurrant
    Level 1 (0 points)
    Sep 28, 2015 9:35 PM in response to CDurrant

    This is a vexing problem to be sure, and I spent many hours today trying to solve it. Here's what worked:

     

    My iTunes was NOT updated to the latest version -- which (as of Sept. 28, 2015) is 12.3.  Disconnect the iPhone 6s.  Update your iTunes software to 12.3.  Reset your computer after it has updated.  Then, reset the iPhone 6S (or 6S+) by holding down the on/off button (upper-right side of phone) and main button (bottom-center front) for 10 seconds until the iPhone goes blank/black.  Then, with newly rebooted computer running iTunes 12.3, connect the iPhone 6s to the computer and follow all the prompts (don't be tempted to shortcut the process, or succumb to impatience). Eventually -- and this could be more than 1 hour -- the steps you could not get through earlier will start popping up.  Follow all prompts -- and BE PATIENT.  Definitely hard to do, but vital.

     

    Best wishes and good luck!

  • by Deyuri,

    Deyuri Deyuri Sep 28, 2015 10:30 PM in response to lllaass
    Level 1 (0 points)
    Sep 28, 2015 10:30 PM in response to lllaass

    whether using these modes existing data can be saved? Because i haven't back up my data in icloud.

     

    I had following these steps from If your iOS 9 device is stuck on Slide to Upgrade - Apple Support:

    "1. Connect your iOS device to a computer. Then make sure that iTunes is open.

    2. While your device is connected, press and hold the Sleep/Wake and Home buttons until you see the Connect to iTunes screen.

    3. When asked, choose Update."

     

    After downloading it's next to backing up, but it's took so long time approximately 5 hours without a progress. So i disconnect my ipod from the itunes. And now i try to manually back up the data to the pc by connect my ipod to itunes, but it's stuck about 15 hours in step 3 (transferring purchases). I do not know what I should do more to restore my ipod as before and save the data. Please help me

  • by ben_ellis,

    ben_ellis ben_ellis Sep 28, 2015 10:42 PM in response to Deyuri
    Level 1 (0 points)
    Sep 28, 2015 10:42 PM in response to Deyuri

    Personally, I feel so burned by the iOS 9.0 upgrade process, it'll be a while before I attempt that again. As in, at least 9.2.something... The fact that these upgrades are irreversible, the poor track record Apple has with them, and the room for other issues (saw a recent post about a new get-past-locked-screen exploit re iOS 9, plus word of mouth about issues w/ VPN) -- it all adds up to my being very wary of upgrading. I'd been cautious this way in the past, and it had paid off. I foolishly lowered my guard with iOS 9, and now have a no-going-back iPhone 4s. All my other iOS-using devices, I plan on waiting it out til iOS 9 looks more stable. Not eager to be a beta tester...

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