mauro16

Q: mac pro late 2013 freezes with spinning wheel

i bought a mac pro (late 2013) 50 days ago, os is yosemite 10.10.3. I often get the spinning wheel of death and the mac freezes, i.e. it doesn't react to mouse click or keyboard. it happens on average 1 time a day. When it happens i have to restart the machine by pressing the computer's power button.

I have already contacted apple support by phone, i have made many reset operations under their control, but nothing changed.

 

After the restart, when i examine the console log the last message before the reboot is often the following one

 

windowserver: surface testing disallowed updates for 10 sequential attempts

 

By searching this message on google i found that the problem might be related with the energy saving settings, i.e. it happens when the mac wakes from sleep. So i changed those settings to prevent the mac going on stop state, and today the problem did not happen, but i'm not sure what wil happen tomorrow ... so i'm looking for information/advice about this kind of problem.

Mac Pro (Late 2013), OS X Yosemite (10.10.3)

Posted on May 16, 2015 12:19 PM

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Q: mac pro late 2013 freezes with spinning wheel

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  • by Timo Bader,

    Timo Bader Timo Bader Sep 24, 2015 1:16 PM in response to Wolfgang E
    Level 1 (5 points)
    Sep 24, 2015 1:16 PM in response to Wolfgang E

    Hi Wolfgang,

     

    I had the problems already in Mavericks (10.9.) and also from the very beginning, means when I installed a fresh new system. I remember to just have started configuring mail, iCloud etc. when it happened the first time. The only external thing I had attached to my MacPro was a Samsung SyncMaster SA850 via Apple's DualLink DVI Adapter.

     

    In Mavericks, I could wait for 2-3 minutes to get the Mac back working, since I installed Yosemite (10.10.3 I think) the computer remains inoperable.

     

    It's really a hard one and it's a pity that they could not detect any malfunction on my device.

     

    Anybody else having this issue using a DualLink Adapter (this one: http://www.apple.com/shop/product/MB571LL/A/mini-displayport-to-dual-link-dvi-ad apter)?

  • by mauro16,

    mauro16 mauro16 Sep 24, 2015 1:48 PM in response to Timo Bader
    Level 1 (5 points)
    Desktops
    Sep 24, 2015 1:48 PM in response to Timo Bader

    I haven't tried your adapter but i have tried many others. Lately i was using a 34 inches lg monitor with apple TB to TB adapter, and the freezing occurred. Earlier I was using a dell monitor with mini DP to DP adapter and the freezing occurred. I also tried other monitors and other adapters and the freezing occurred.

     

    In this thread

    http://forums.macrumors.com/threads/mac-pro-late-2013-gpu-driver-issues.1860297/

     

    many other users report similar problems and share their experience

  • by maxcarella,

    maxcarella maxcarella Sep 24, 2015 4:23 PM in response to Timo Bader
    Level 1 (4 points)
    Sep 24, 2015 4:23 PM in response to Timo Bader

    Yes it's true the problem was present since OSX Mavericks but the difference was that show only an dialog box error "GPU has stopped work" or similar, and then system continues to work normally. instead after the Yosemite upgrade, now there is spinning wheel and mac frozen.

     

    In my opinion there is not a problem of adapter or displays, etc. because my Mac is connected only to an Apple thunderbolt Display.

     

    Let me know what you think about it.

    Max

  • by Wolfgang E,

    Wolfgang E Wolfgang E Sep 24, 2015 11:50 PM in response to Timo Bader
    Level 1 (0 points)
    Sep 24, 2015 11:50 PM in response to Timo Bader

    Yes I´m using the Apple dual link adapter also with a 30" cinema display.

    Right now I´m testing another display with HDMI connector.

    I will see...

  • by Wolfgang E,

    Wolfgang E Wolfgang E Sep 25, 2015 3:01 AM in response to Wolfgang E
    Level 1 (0 points)
    Sep 25, 2015 3:01 AM in response to Wolfgang E

    Frozen again.

    Now I try with a lower resolution.

  • by NeuroReaction,

    NeuroReaction NeuroReaction Sep 28, 2015 10:07 AM in response to Wolfgang E
    Level 1 (4 points)
    Sep 28, 2015 10:07 AM in response to Wolfgang E

    Update: after setting the sleep option to about 45 minutes for the system to into low power mode I have not had the issue. I wake it and log in and can use it as normal without issue. When I am done I just let it go back to sleep. I don’t think the time actually matters, just letting it power down forces the video card drives to halt and reload is what is keeping it going.

  • by maxcarella,

    maxcarella maxcarella Sep 28, 2015 10:20 AM in response to NeuroReaction
    Level 1 (4 points)
    Sep 28, 2015 10:20 AM in response to NeuroReaction

    Where I can find this type of settings?

    In Preferences I have find only the voice regarding the "Monitor", and not something about Low Power mode or similar.

     

    Can you help me?

    Max

  • by NeuroReaction,

    NeuroReaction NeuroReaction Sep 28, 2015 11:13 AM in response to maxcarella
    Level 1 (4 points)
    Sep 28, 2015 11:13 AM in response to maxcarella

    I couldn't remote in as I don't have wake on LAN turned on. I found this video though.

     

    https://www.youtube.com/watch?v=af1cCkifPQA

  • by danielidc,

    danielidc danielidc Oct 1, 2015 10:16 AM in response to NeuroReaction
    Level 1 (4 points)
    Video
    Oct 1, 2015 10:16 AM in response to NeuroReaction

    Seriously hope that apple will do something with this issue. I have approximately 10 units of this Mac Pro, randomly this error will occur to these Mac pro.

    I wonder whether El Capitan will solve this issue.

  • by xrisca,

    xrisca xrisca Oct 1, 2015 2:10 PM in response to mauro16
    Level 1 (0 points)
    Oct 1, 2015 2:10 PM in response to mauro16

    I have the same issue with my MacPro, late 2013 Model. Like everyone else, mine freeze once or twice a day or sometimes after a day or two. At one point it freeze every time the back-up runs, when I disconnect the the external back-up (Lacie thunderbolt) that issues is gone, but the the regular freeze is still there. I really hope apple will do something to solve this issue. By the way, mine freeze inconsistent, sometimes when I'm working in Photoshop and Illustrator, but mostly when I'm browsing, specially on Youtube site.

  • by Timo Bader,

    Timo Bader Timo Bader Oct 2, 2015 1:30 PM in response to xrisca
    Level 1 (5 points)
    Oct 2, 2015 1:30 PM in response to xrisca

    Again, freezing today. I tried the energy saving trick from above (setting it to 3 minutes), but this did not work here. The computer fell asleep though, and I could even "wake" it up, but it kept frozen. Means, the display got dark and when I moved the mouse, the screen came back, but I could still not click on anything

     

    In console, I got this time the well known GPU hangs:

     

    02.10.15 22:12:29,253 com.apple.xpc.launchd[1]: (com.apple.DumpGPURestart) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    02.10.15 22:12:29,603 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    02.10.15 22:12:35,000 kernel[0]: ** GPU ASIC Log Start **

    02.10.15 22:12:35,000 kernel[0]: : 0x00006810 : 0x000000e3 : 0x00000001 : 0x00000018 : 0x0000a060 : 0x00000001 : 0x00000001 : 0x00006810

    02.10.15 22:12:35,000 kernel[0]: : 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00005009 : 0x00000001 : 0x00000058

    02.10.15 22:12:35,000 kernel[0]: : 0x00000012 : 0x00000001 : 0x00000055 : 0x00000000 : 0x00000001 : 0x0000004a : 0x0000106b : 0x00000001

     

    [very long list...]

     

    02.10.15 22:12:36,000 kernel[0]: : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000

    02.10.15 22:12:36,000 kernel[0]: : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000

    02.10.15 22:12:36,000 kernel[0]: : 0x00000000 : 0x00000000

    02.10.15 22:12:36,000 kernel[0]: ** GPU ASIC Log End **

     

    Pretty annoying... :-(

  • by sbrino,

    sbrino sbrino Oct 2, 2015 2:58 PM in response to mauro16
    Level 1 (0 points)
    Oct 2, 2015 2:58 PM in response to mauro16

    Hello everyone.

    I read the whole discussion and I have the same Mauro's issue.

    I bought the mac pro in february 2015 and the problems started after the installation of Yosemite. For months I've tried to solve this problem but I have not found any solution. I have been several times at the Apple Retail Store (Genius Bar), but after many hardware test It was not found anything. I'm really angry because I spent a lot of money to buy this mac instead it is like using a Windows PC that always crashes.

     

    Yesterday I tried to install OS X El Capitan 10.11, but after 2hours (I was just browsing on Safari) I had the same issue ( Spinning Wheel)

     

    This is my configuration

     

    Mac Pro (late 2013)

    -3.7 GHz Quad-Core Intel Xeon E5

    -16 GB DDR3 1866 MHz

    -AMD FirePro D300 2048MB

    -Apple Keyboard

    -Apple Magic Mouse

    -Eizo display CX271 27 inches, 2560x1440 resolution (attached to the Thunderbolt port using Mini DisplayPort to DisplayPort cable)

     

    I hope to find a solution together

  • by mauro16,

    mauro16 mauro16 Oct 15, 2015 6:53 AM in response to mauro16
    Level 1 (5 points)
    Desktops
    Oct 15, 2015 6:53 AM in response to mauro16

    i took the mac to apple service (for the second time), they responded they could not replicate the freezing problem and they don't find any hardware problem. Then at home i had other freezings, i decided to update to 'el capitan' which i installed on saturday evening, and on thurdsay evening i had another freezing. The log now shows a new message: 'GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)'.

     

    Below i post some rows of what i found in the log. I am also posting these things to a thread in the macrumors forum.

    http://forums.macrumors.com/threads/mac-pro-late-2013-gpu-driver-issues.1860297/ page-19

     

    Oct 13 23:40:27 Mac-Pro-di-Mauro kernel[0]: Sound assertion - 1002:aab0 FIFO error (Stream 0)

     

    Oct 13 23:40:27 Mac-Pro-di-Mauro WindowServer[162]: Surface testing disallowed updates for 10 sequential attempts...

     

    Oct 13 23:40:33 Mac-Pro-di-Mauro WindowServer[162]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

     

    Oct 13 23:40:37 --- last message repeated 872 times ---

     

    Oct 13 23:40:37 Mac-Pro-di-Mauro com.apple.WebKit.WebContent[3461]: [23:40:37.212] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7ff844161a00) rejecting report of layer being serviced - IQ has not yet begun to update

     

    Oct 13 23:40:37 Mac-Pro-di-Mauro com.apple.WebKit.WebContent[3461]: [23:40:37.212] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.4/Prototypes/ LegibleOutput/FigAgglomerator.c line 92

     

    Oct 13 23:40:37 Mac-Pro-di-Mauro WindowServer[162]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

     

    Oct 13 23:40:39 --- last message repeated 561 times ---

  • by lllaass,

    lllaass lllaass Oct 15, 2015 7:40 AM in response to mauro16
    Level 10 (189,430 points)
    Desktops
    Oct 15, 2015 7:40 AM in response to mauro16

    Just what is connected to the computer at home?

  • by mauro16,

    mauro16 mauro16 Oct 15, 2015 8:35 AM in response to lllaass
    Level 1 (5 points)
    Desktops
    Oct 15, 2015 8:35 AM in response to lllaass

    the connected devices are

     

    - a monitor: currently a dell U2713HM (27 inches, 2560 x 1440) connected to the thunderbolt port through a 3rd party (CSL) miniDP to DP cable. Formerly (with yosemite) i was using a LG 34UC87M-B (34 inches, 3440 x 1440) with apple TB to TB cable (and i still got freezings). Earlier i also used an ordinary philips 227E3LHSU monitor (22 inches, 1920 x 1080) connected on the hdmi port and even so i got the freezings.

     

    - a keyboard: usually i was using an apple keyboard (with which i had many freezings), but currently i am trying a microsoft wired keyboard (mac compatible), of course i am thinking to return to the apple keyboard but i don't expect this will resolve anything.

     

    - a mouse: currently i use a wired apple mouse, i also tried with apple wireless mouse and other mouses but i had freezings with each.

     

    I am currently using a wireless internet connection. The router is a tp-link archer d7. I also used wired internet connection but had freezings all the same.

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