chrisfromcorby

Q: After downloading IOS 9 my iPad and iPhone are unable to get mail from my server

After downloading IOS 9 my iPad and iPhone are unable to get mail from my server and all mail has stopped, the window being displayed says " Cannot Get Mail the connecting to the server failed", how can i resolve this as everything including mail was working fine before the IO 9 download?

iPhone 6 Plus, iOS 9

Posted on Sep 18, 2015 1:20 AM

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Q: After downloading IOS 9 my iPad and iPhone are unable to get mail from my server

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  • by dmar06,

    dmar06 dmar06 Sep 21, 2015 12:45 PM in response to chrisfromcorby
    Level 1 (0 points)
    Sep 21, 2015 12:45 PM in response to chrisfromcorby

    same issue.

  • by sharpest,

    sharpest sharpest Sep 21, 2015 8:46 PM in response to chrisfromcorby
    Level 1 (35 points)
    Sep 21, 2015 8:46 PM in response to chrisfromcorby

    Try

     

    • Remove the mail account from Settings then add it back
    • Tlest adding a differlent email  address for the same account type to pinpoint the problem. For example if your real account is a Gmail account, remove it and add a differlent Gmail account to see the results. (Yes, you may need to create a new email account just to test this.)
  • by DsmDavid,

    DsmDavid DsmDavid Sep 28, 2015 4:42 PM in response to chrisfromcorby
    Level 1 (0 points)
    Sep 28, 2015 4:42 PM in response to chrisfromcorby

    I am having the same problem, but only on my iPhone 6.  My iPad mini the mail is working fine. 

  • by chrisfromcorby,

    chrisfromcorby chrisfromcorby Sep 29, 2015 12:42 AM in response to chrisfromcorby
    Level 1 (0 points)
    Sep 29, 2015 12:42 AM in response to chrisfromcorby

    Well after trying everything possible including:

    1. Deleting email setting and reinstalling on iPhone (left iPad alone) - no joy
    2. 20 questions and half a dozen suggestions with my remote server IT guy - no joy
    3. 45 mins on phone to Apple support which eventually resorted to backing up the iPhone, hard reset, reinstalling from iTunes plus downloading 9.0 again - no joy.
    4. And then miraculously emails suddenly appeared last Thursday 10 days later and everything working okay, didn't change anything on iPad?

    My assumption and also that of my IT guy is that Apple fixed something at their end and didn't tell us, very disappointing and now very worried about future iOS downloads/updates?