beecccca
Level 1 (11 points)

Q: ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy.  The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off.  The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it.  Then other times it freezes completely for 5-10 minutes.  It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen.  The home button works fine.  Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!!  Anyone else??  This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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beecccca

Q: ios9 update -> now touchscreen problems

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  • by mario49,Helpful

    mario49 mario49 Sep 22, 2015 9:05 AM in response to beecccca
    Community Specialists
    Sep 22, 2015 9:05 AM in response to beecccca

    Hi beecccca,

     

    Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone can't be powered off and the touchscreen is opening apps on its own. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

    Restart your iPhone, iPad, or iPod touch - Apple Support

    To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

    Cheers

  • by beecccca,

    beecccca beecccca Sep 22, 2015 11:30 AM in response to mario49
    Level 1 (11 points)
    Sep 22, 2015 11:30 AM in response to mario49

    thanks for your reply.  please see the cross thread "touchscreen unresponsive ios9" for update.... I've done soft and hard resets and restored the device, and still having issues :/ I can use my phone only like 10% of the time.  it's completely unreliable now

  • by mario49,

    mario49 mario49 Sep 22, 2015 11:40 AM in response to beecccca
    Community Specialists
    Sep 22, 2015 11:40 AM in response to beecccca

    Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

  • by manny_cor,Helpful

    manny_cor manny_cor Sep 23, 2015 8:33 AM in response to beecccca
    Level 1 (5 points)
    Sep 23, 2015 8:33 AM in response to beecccca

    This is also happening to me. My phone is unusable. I have reset it starting from scratch and still the touchscreen is freaking out. wish it was easy to go back a version of ios.

  • by stefaniefromca,

    stefaniefromca stefaniefromca Sep 24, 2015 7:58 AM in response to mario49
    Level 1 (0 points)
    Sep 24, 2015 7:58 AM in response to mario49

    Hi.. What if my Home button does not work? It hasn't been working for some time and I use the assistive touch on my screen. The rest of the touch screen does not work as of this morning. I can press and hold the Sleep Wake button but when the "slide to power off" appears, I can't even slide it. My alarm has been going off for hours and I can't "slide to stop alarm", been pressing the sleep/wake or volume buttons to snooze in the meantime. Unfortunately, my battery isn't draining fast enough so it can just reset on its own. I'm afraid though that once it's drained, it may never power back on.

     

    So long story short, I can't power down or force restart my phone. Please help.

     

    I have an iPhone 5, just updated to IOS 9 last week. 

     

    Thanks,

    Stefanie

  • by Andre Molina,Helpful

    Andre Molina Andre Molina Sep 24, 2015 10:05 AM in response to beecccca
    Level 1 (9 points)
    iPhone
    Sep 24, 2015 10:05 AM in response to beecccca

    I'm sure it's a software problem, take the iPhone into an authorized service center does not solve the problem. I have had this problem at least in the last three versions of ios, with iPhone 5, 5s and 6 plus. I have complained to Apple and did not have an answer, I think they do not know how to solve it. when I start the iphone from zero the problem gets solved  for a while, when I restored the backup of an old iPhone the problem is copied together.

    Apple doesn't know how to fix the problem, they just say "reset the Fone". They don't care about this problem because iPhone still selling a lot. Apple should care and respect people that use your apple products.

  • by dingo34,

    dingo34 dingo34 Sep 24, 2015 10:43 AM in response to beecccca
    Level 1 (0 points)
    Sep 24, 2015 10:43 AM in response to beecccca

    hi i updated my iphone 5 to ios9 yesterday this morning my phone froze could not swipe because of faulty on/off button could only use the onscreen app but because could not swipe i could not update it with itunes could not imput passcode so iwent onto itunes backed it up and then went onto find my phone remotley erased it which set it back to factory default then pluged into i tunes backed it up to last restore which then updated to ios9.1 working fine now for the time being hope this helps not lost any data

  • by PrewittMD,Helpful

    PrewittMD PrewittMD Sep 24, 2015 12:36 PM in response to beecccca
    Level 1 (5 points)
    Sep 24, 2015 12:36 PM in response to beecccca

    This is happening to me too.  Touch screen is totally intermittent and phone is basically useless unless it is in one of the "windows" where it works normally for 10 minutes or so...after that, phone goes bonkers.  This is ridiculous.   TERRIBLE update Apple.....SHAME on you.  FIX THIS NOW OR I WILL HURL THIS PHONE AT THE CLOSEST APPLE EMPLOYEE I CAN FIND.

  • by chronic1078,

    chronic1078 chronic1078 Sep 27, 2015 7:44 AM in response to dingo34
    Level 1 (0 points)
    Sep 27, 2015 7:44 AM in response to dingo34

    same exact issues, iphone 6 ios 9.  It worked fine before the update.  Ive done all trouble shooting, including resetting the phone, backing it up. Nothing works but as you guys know iphone 6s just came out and to get an appointment at apple is going to take some time.  What i went ahead and did was contact tmobile and they are sending me a new phone on tuesday.  Good luck people

  • by maburger,

    maburger maburger Sep 28, 2015 11:01 AM in response to chronic1078
    Level 1 (0 points)
    Sep 28, 2015 11:01 AM in response to chronic1078

    Having identical issues... iOS 9 update, screen unresponsive at random intervals, re-imaged phone and set back to "new phone..."  Issues remain.

  • by NiaMc,

    NiaMc NiaMc Sep 28, 2015 6:42 PM in response to beecccca
    Level 1 (0 points)
    Sep 28, 2015 6:42 PM in response to beecccca

    Same issue except my phone also shows these faint lines that become more distinct the longer im using my phone. The distiction of the lines also correlates with how effective my phone is, so as the lines become more visible my phones touchscreen ability becomes less and less affective.These lines look like this on image.png bottom of acreen

  • by FaMcH,Helpful

    FaMcH FaMcH Sep 28, 2015 9:44 PM in response to beecccca
    Level 1 (5 points)
    Sep 28, 2015 9:44 PM in response to beecccca

    Same issue here, downgrading to IOS 8.4.1 didn`t work, so far i have done 3 hard resets, configured my iphone as a new one, and tried IOS 9, 9.0.1 and 8.4.1 and the problem doesn`t go away. Everything was fine before installing ios 9.0.1 for the first time...

  • by ryanhMKE,

    ryanhMKE ryanhMKE Sep 29, 2015 6:18 AM in response to beecccca
    Level 1 (0 points)
    Sep 29, 2015 6:18 AM in response to beecccca

    I'm also having the same problem. I tried restarting as suggested, with no luck. I guess that's what I get for updating to the new iOS as soon as it came out (from a quick Google search, Apple had this same problem in 2013 AND 2014). ...same bad song.

  • by Inkspot_77,Helpful

    Inkspot_77 Inkspot_77 Sep 29, 2015 9:15 AM in response to beecccca
    Level 1 (5 points)
    Sep 29, 2015 9:15 AM in response to beecccca

    We have all paid a lot of money for our phones. We shouldn't have to be hassled with rebooting our phones, just to check apps or make phone calls. It seems silly. I really hoped iOS 9.01 would of solved this issue, but no such luck. Don't make us tempted to go to the dark side with Android. Please fix this issue. I have reset factory settings as well, to no use. The only thing is rebooting phone and sometimes you have to do it multiple times to get it to work.

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