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All replies
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Helpful answers
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Sep 28, 2015 11:13 PM in response to esootsby Carolyn Samit,Just in case, check the battery cycle count > Determining battery cycle count for Mac notebooks
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Sep 29, 2015 3:29 AM in response to esootsby OGELTHORPE,The pins on the charger's magnetic connection are spring loaded. Do they move freely?
Try the SMC reset again.
Ciao.
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Sep 29, 2015 8:30 AM in response to Carolyn Samitby esoots,Thanks Carolyn - they checked the count at the Genius Bar and it only has around 620 cycles
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Sep 29, 2015 8:32 AM in response to OGELTHORPEby esoots,The pins all seem to move freely, though the two farthest outer pins are little higher than the 3 in the middle - is this normal? Regardless the charger is brand new out of the box so it shouldn't be the problem. And sadly I've tried the SMC reset a half dozen times and it doesn't do anything Was able to get it to charge for whatever reason last night. Unplugged it then immediately plugged it back in and no light comes on/doesn't charge again. It's being very picky and I'm not sure why
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Sep 29, 2015 11:51 AM in response to esootsby OGELTHORPE,esoots wrote:
The pins all seem to move freely, though the two farthest outer pins are little higher than the 3 in the middle - is this normal?
I do not have a retina MBP so I cannot say with authority. On non-retina MBPs, only the center pin is smaller.
Run an Apple Hardware Test and see if that provides a clue:
https://support.apple.com/en-us/HT201257
Note that an error free AHT is not definitive.
The last resort is a FREE evaluation at an Apple store genius bar.
Ciao.
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Sep 29, 2015 6:17 PM in response to OGELTHORPEby esoots,Upon further inspection all the pins are fine so there's not problem there.
Ran a hardware test and it said there were no problems - when I was at the Genius Bar yesterday they did even more extensive diagnostics and everything is functioning perfectly - he showed me all the levels and explained how normal they were and even complimented me on how well I've taken care of this computer. So it just really is perplexing.
I set up another appointment for Friday, so hopefully they can help me this time