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All replies
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Helpful answers
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Sep 30, 2015 12:17 AM in response to Katahdinjtkby Pmintz25,Do you use iCloud for backups?
I would turn off iCloud Backup in Settings > iCloud, then plug your phone into a computer with iTunes and do a back up there. (just to make sure you have it backed up if iCloud is causing the issue)
Then unplug it from iTunes and turn iCloud Backup back on. Sounds like something is either being duplicated or a file got misplaced during the restore on your new phone. This way we are "refreshing" iCloud if you would. If something got messed up with the restore it should get cleaned up by backing up with iTunes.
Let me know how it goes.
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Sep 30, 2015 12:23 AM in response to Pmintz25by Katahdinjtk,I used iCloud for the restore. I will not be able to use iTunes and my personal computer for probably a month I am currently traveling for work. What are some other options?
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Sep 30, 2015 9:38 AM in response to Katahdinjtkby Pmintz25,If it's a brand new device you will have free phone support for 90 days. This may be something you want to talk to Apple about. But I see two options for you: walking through the above steps, or completely erase your phone and starting over using the same backup in iCloud.
That being said, I feel like you can still perform the above steps, but turning off iCloud backups deletes the backup from iCloud. I recommended hooking it up to iTunes so you have a backup somewhere. You can still do the aforementioned steps but if you leave out the iTunes part, you will not have a backup anywhere unless you have previously hooked it up to iTunes.
Here's what would happen when you turn off iCloud backups; it deletes the backup from iCloud but does not remove anything from your iPhone. So once you turn iCloud backups back on, iCloud acts as if it has never had a backup of your phone and thus starts a new one. If you decide to go forward with the steps, make sure you are on a strong and reliable wifi. This link will walk you through deleting your iCloud backups. Look at the section, "Delete backups and turn off Backup for your device." Once that's done you just turn iCloud backup back on and select what you want to back up.
https://support.apple.com/en-us/HT204247
The other option I see, is completely erasing all of your data, and setting it up again the same way you did the first time. This sounds scary but is actually pretty simple. Something obviously went south the first time around so it may be easier to just delete everything and restore from the backup a second time. Again, you have to make sure you have a good, uninterrupted network connection since a bad connection is usually what causes a bad restore via wifi.
iCloud: Restore or set up your iOS device from iCloud
Either way, I don't see you losing any data, and honestly, I think deleting your content and simply restoring again would be the best way to go since you know iCloud has a backup of your device already. It will take longer than turning iCloud backups off and on again but given your circumstances, it is likely the most reliable way to do this.
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Sep 30, 2015 11:45 AM in response to Katahdinjtkby Briansyddall,Hi
If your new iPhone 6s is running ios 9.0
You need to restore back to factory settings
Then set up as a new iphone then download ios 9.1
Then restore again to factory settings
And then use your cloud back up.
Both i & my wife were told to do this when we got our iPhone 6s
This is because iPhones were shipped with
Ios 9.0 but now need ios 9.1 to remove some bugs .
Cheers
Brian (uk)
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Mar 9, 2016 7:43 PM in response to Katahdinjtkby Christinaci,Hi, Katahdinjtk
I think maybe there are many "Other" category storage. There are just too many things that require physical storage in iPhone. That's why Apple chose to lump a lot of things into the "Other" category. it's seems like your phone is filled with cached files and data. That can include: Documents & Data & Safari browsing data & Mail data & iTunes data, including files that have been streamed (which can be BIG).
So we can try to clean up cache files frequently. someone who have similar situation with you, it is helpful. You can also refer to this thread. https://www.reddit.com/r/iphone/comments/3elqfe/iphone_6_says_storage_almost_ful lexcept_its_not/
Have you checked your "Recently deleted" album? Maybe it takes up your storage. Since iOS 8, the pics and videos you deleted are not actually gone. If you want to make them disappeared you need to go to the "Recently deleted" album and delete them again. Otherwise you need to wait for 30 days they will be deleted automatically.