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Helpful answers
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Sep 30, 2015 2:48 AM in response to Sylviafromnorthamptonby D.Cohen,Hi! Reset your iPad, delete your account and try setting up this account from scratch.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
https://support.apple.com/en-us/HT201559
This article will be helpful:
Add an email account on your iPhone, iPad, or iPod touch - Apple Support