cybillkd

Q: HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

I am so frustrated I am sure someone knows the answer to this question but I have yet to find it.  I just upgraded to IOS 7 on my iPhone and I upgraded my iTines to thelatest and greatest version.  Now when I connect my phone to iTunes and look at the phone under device I see that there are a number of songs listed...all are greyed out and can not be selected.  NONE of these songs are on my iPhone.  I AM using iTunes Match and have been since Jan 2013.  I had a similar issue with the last upgrades and for the life of me can not remember how I fixed it.  I have a feeling that I had to completely eliminate everything from my library which is something that I do not want to do.

 

Does anyone know of a fix for this problem?  I have tried everything that I can think of...from shutting off iTunes Match on my phone from reloading iTunes Match within iTunes.  This is what my screen looks like...

 

ItunesScreen.jpg

 

Most but not all of these songs are in my Itunes Music.  Originally the all were there but in my attempt to solve the problem I deleted some from my Itunes (on purpose) to see if any individual some was the problem. 

 

No suggestion is silly - I have tried many things - too many to list and I am truly getting desparate.  I truly believe that this is an Match issue but I can't find any resolution for the problem.  When I take all music off of my phone as it is right now the problem still exists.  If I add music the music that is added will be seen in black lettering beside the grey lettering listing...that is in iTunes.  I am sorry if I am not making any sense it is easier to show someone than to explain it.

 

Thank you for any assistance...

 

oh yes - I am using a Windows XP as my Operating...I know time for an update but my laptop works so well - so far anyway and I hate to invest $ where I don't need it YET.  ;-)

iPhone 4S, iOS 7, iTunes version 11 & iTunes Match

Posted on Sep 22, 2013 3:16 PM

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Q: HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

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  • by hazzah93,

    hazzah93 hazzah93 Oct 15, 2014 7:07 AM in response to cybillkd
    Level 1 (0 points)
    Oct 15, 2014 7:07 AM in response to cybillkd

    I got rid of all of the greys and turned them white and working. Just plug in your iphone, pause any music, and add a new album to your iphone. It began the whole syncing songs process again which proceeded to fill in all of the grey songs which must have failed to sync the first time. Try that.

  • by compieter,

    compieter compieter Oct 15, 2014 3:33 PM in response to cybillkd
    Level 1 (0 points)
    Oct 15, 2014 3:33 PM in response to cybillkd

    Hello folks, I found an working solution! it worked for every one I helped for now. apple may not like it but when you don't use iTunes but copytrans from copytrans.net to upload you music to your i device it will work. I don't work for copytrans nor am I in any way connected to them, they just happened to make it possible to upload music to an iPhone, something apple is supposed to supply us with with iTunes

     

    Kind regards

    Compieter

  • by The Me'Te',

    The Me'Te' The Me'Te' Nov 2, 2014 7:17 PM in response to cybillkd
    Level 1 (0 points)
    Nov 2, 2014 7:17 PM in response to cybillkd

    I have been struggling with this too. I saw a thread where people were using some app called ifunbox to manage the music in a folder tree, but I got the app and failed with it. So then.... I just started dinking around in itunes and the issue resolved itself. I am not sure exactly what I did other than I went into the sync preferences and unchecked every box except "manage songs... manually'. then I hit sync. Voila! All the songs that were previously ghosted out were now available to play on my iphone. Sorry I can't give better tech advice. I kind of stumbled on this solution and was only half-paying attention to the sequence of the changes I made. All I know is that when I hit sync after unchecking all those boxes about auto-syncing and that, the problem vanished. I hope this helps someone spomewhere.

  • by SSArtist,

    SSArtist SSArtist Nov 14, 2014 7:19 AM in response to The Me'Te'
    Level 1 (0 points)
    Nov 14, 2014 7:19 AM in response to The Me'Te'

    I accidentally detached my phone while I was synching and a batch of my songs grayed out.

    Reset didn't work but…

     

    Fixed in iTunes by:

    click Summary

    in Options bottom section I toggled Convert higher bit rate songs on and off…

    (or you can do it off and on)

    this should work…?

    best,

    --ss

  • by triathlon4life,

    triathlon4life triathlon4life Jan 6, 2015 4:55 PM in response to Alissa G
    Level 1 (0 points)
    Jan 6, 2015 4:55 PM in response to Alissa G

    I'm with Alissa. Christy's instructions did it. It's like if they're greyed out they used to be on your phone but are not any longer. When you delete songs from your phone and drag and drop from you computer iTunes library to the "on my device" music section, they reload and go from grey to black and voila.

  • by Noah000000,

    Noah000000 Noah000000 Jan 31, 2015 12:17 AM in response to cybillkd
    Level 1 (0 points)
    Jan 31, 2015 12:17 AM in response to cybillkd

    I had this problem, and got fixed it (temporarily) by deleting all of the songs and reloading them onto my phone. But the next time I synced my phone, there were phantom songs that didn't show up at all on "my device" on iTunes--not even grayed-out. They were ONLY on the device itself. They are unchecked and, strangely, have none of my modifications to their information (like artist alterations, or genre alterations) that I have made through the years (those modifications still show up normally in my music library on iTunes, and the song still shows up unchecked). I can get rid of them by clearing and reloading my songs, and have done this three times already. Different, unchecked songs keep appearing back on my phone though. I have looked through apple forums for over 5 hours searching for a solution, and haven't even been able to find anyone with the same problem. I've tried all of the obvious things (yes, I have sync only checked songs; yes, I have tried manually managing music; yes, I have made sure there are no ongoing downloads; and no, there are no gray circles or anything--the songs are only ON THE PHONE ITSELF and do not display in itunes at all, anywhere). I've also tried most of the weird things (like downloading ifunbox and rummaging around in the purchased folder of my iphone). I even tried switching to mediamonkey, cuz I'm really sick of this and almost ready to toss my phone and laptop out the window and drive to the mall to get new ones. If anyone has heard rumors of this, I'm begging for your help. The problems all started when I was forced to download iTunes 11. I have iOS 7.

  • by travisfromfraser,

    travisfromfraser travisfromfraser Feb 23, 2015 11:36 PM in response to cybillkd
    Level 1 (0 points)
    Feb 23, 2015 11:36 PM in response to cybillkd

    Had the same issue, so frustrating.  Finally got it; try these steps:

     

    From your phone:

    Settings > Music - toggle "Show All Music" to off.

    Open music app - identify all songs that are on your device.

    Settings > Music - toggle "Show All Music" to on.

    From the music app, download songs from iCloud identified in step 2

    Settings > General > Usage > Manage Storage > Music > Edit > All Songs > Delete

    (Optional) Settings > Cellular - In "Use cellular data for" locate Music App and toggle off.

    Settings > Music - toggle "Show All Music" to off.

    Sync with iTunes

     

    At which point I had about three quarters of them gone.  If there are more remaining:

     

    Download and install iExplorer http://www.macroplant.com/iexplorer/

    Plug in device first, then open iExplorer

    Delete the iPhone\Media\iTunes_Control folder (you may want to copy this, just in case)

    Restart the iPhone / iPad

    Start iTunes. Not restore iPhone from back up, select New iPhone (don't worry, you will not lost apps or data on your iPhone doing this)

    Sync with iTunes

  • by Beto Carvalho,

    Beto Carvalho Beto Carvalho Apr 8, 2015 11:50 AM in response to Christy Vastola
    Level 1 (5 points)
    Apr 8, 2015 11:50 AM in response to Christy Vastola

    Got this on my iPad. Tried everything (updating iOS), syncing to library, etc... Fix is simple, as stated above. Delete ghost/greyed out files. Then re-drag them from iTunes. Worked for me.

     

    Thank you.

  • by RS123456789,

    RS123456789 RS123456789 Apr 9, 2015 4:34 PM in response to cybillkd
    Level 1 (0 points)
    Apr 9, 2015 4:34 PM in response to cybillkd

    I put my iPhone 6 in airplane mode, plugged it in again and all the grayed-out songs copied over.

  • by Walter Kilbourne,

    Walter Kilbourne Walter Kilbourne May 15, 2015 2:55 PM in response to alexfrombarrie
    Level 1 (89 points)
    Mac OS X
    May 15, 2015 2:55 PM in response to alexfrombarrie

    I can't believe such a seemingly invincible problem had such a simple solution. Thanks.

  • by Luv1another,

    Luv1another Luv1another Jun 9, 2015 5:30 PM in response to RS123456789
    Level 1 (0 points)
    Jun 9, 2015 5:30 PM in response to RS123456789

    Thankyou RS I did this with my 5s and it worked a treat... edited to add I turned my phone off flight mode and they were back

  • by Luv1another,

    Luv1another Luv1another Jun 9, 2015 5:37 PM in response to cybillkd
    Level 1 (0 points)
    Jun 9, 2015 5:37 PM in response to cybillkd

    go to Settings on your phone -> Music and toggle off Show All Music

     

  • by jmillersan,

    jmillersan jmillersan Aug 10, 2015 12:52 PM in response to cybillkd
    Level 1 (0 points)
    Aug 10, 2015 12:52 PM in response to cybillkd

    ok, i had this problem and read through this string.  After trying to right click and "download ACC version" of the "ghost" songs, I just clicked in the little round circles and then I noticed that all of the ghost songs starting showing a "timer" and apparently uploading.  I don't think the ACC thing had anything to do with it, i don't know if it was some kind of an odd delay or what ?, but everything is synced now

  • by Tomhamilton3995,

    Tomhamilton3995 Tomhamilton3995 Sep 10, 2015 9:11 AM in response to allisonneedshelps
    Level 1 (0 points)
    Sep 10, 2015 9:11 AM in response to allisonneedshelps

    Well after following all the advice on here and not getting a fix, I finally found a solution, i simply switched USB ports and viola!

  • by dfw fence,

    dfw fence dfw fence Sep 30, 2015 5:45 AM in response to cybillkd
    Level 1 (0 points)
    Sep 30, 2015 5:45 AM in response to cybillkd

    Using your phone under the music app.

    Select Library

    Select Artists ( you could have this also under albums or songs)

    Select Home Sharing

    select Library instead on i phone

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