Q: New Epson WF 3620-can't print-cannot find printer....
Ok. Here's the deal. I have an HP 6700 that was working and then stopped working a few days ago. It had to do with the wifi-no matter what I did, the error message was that printer was not connected/couldn't be located. Ok. So I got a new printer thinking it was something internal that went belly up with the wifi signal.
The new printer arrived today. It's an Epson WF 3620. Set it up per instructions. And this one won't print either! Same error message. The control panel says the network is setup and all is fine. EXCEPT I can't print.
I downloaded the Epson app so that I can print from my iPhone and iPad. The app cannot find the printer. I downloaded Epson Connect to set this all up and it can't find my printer.
I will say that when I go to the control panel on the Epson printer to the Wifi Wizard it lists 2 networks with the same name for my network. I am wondering if this has something to do with it. I don't know why it's listed twice-it's only listed once in Network.
I don't know what is going on. I uninstalled the Epson software and installed it again. Did the same for the HP. Same issue.
If I go to the control panel on the printer (both the Epson and HP) and set up the wifi again (changing nothing), it will print once from my MBP. Just once. Then if I need to print again I have to go through the control panel again and then it will print. Once.
Not sure if this is the right forum to post this-maybe I should post in the Networking forum. I sure hope someone can help me out with this issue. Not being able to print is a pain!
Oh, the only thing that I can think of that is different with my set up is that I recently added a Transporter Sync.
Thank you, thank you, thank you for any help! Judy
MacBook Pro, OS X Mavericks (10.9), iPad (4th gen); iPhone 4S
Posted on Jul 29, 2014 4:34 PM
Update: Time Machine couldn't find the TC. Ugh. Then I had an idea.... And the idea solved the problem.
If the last resort didn't work I would nuke and pave. My last resort was to unplug everything in my IT closet (aka the pantry)-modem, weather station, router, TC, 2 external hard drives and the Transporter. Turned off the printer. Waited about 10 minutes. Started up the modem first. Then the router. Then the TC. Tried to print. PRINTER WORKED. I contained my excitement. Tried to print from hubby's computer, my iPad and iPhone. BINGO!!! Printer worked. Then I plugged in the Transporter and the hard drive that is connected to it. Tried to print from the same things... They all printed just fine. I was giddy at this point. Plugged in the other hard drive. Printer worked with all devices. So I plugged in the last thing and tested the printer again.... It worked flawlessly.
On my iDevices the printer was found with no problem. I am very happy.
I had unplugged just the router before, not the modem. And that was the key.
I am hoping that the printer will continue to work. Thank you again, Greg, for your patience.
Posted on Aug 7, 2014 6:26 PM