leJuan5150

Q: iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9.  After the upgrade it said my latest backup was "Never".  When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).

 

I decided to try turning iCloud Backup off and back on again.   When I try to turn in on it says "iCloud Backup Failed.  There was a problem enabling iCloud Backup.".

 

Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

Close

Q: iCloud Backup Broken After iOS 9 Upgrade

  • All replies
  • Helpful answers

first Previous Page 12 of 37 last Next
  • by cohaodha,

    cohaodha cohaodha Sep 30, 2015 9:50 AM in response to leJuan5150
    Level 1 (0 points)
    Sep 30, 2015 9:50 AM in response to leJuan5150

    I just noticed that my iPhone 6 had not backed up to iCloud since 09.17.2015 when I installed iOS 9. My iPad Air (WiFi only), also upgraded to iOS 9 on the same day, had no problems backing up to iCloud. After hurriedly backing up to to iTunes I "Reset Network Settings"* on my iPhone 6 and back up to iCloud worked immediately.

     

    * Settings/General/Reset(scroll down to bottom of page)/Reset Network Settings

    When the iPhone reboots you have to re-enter your Wifi password.

  • by saeed.ayman,

    saeed.ayman saeed.ayman Sep 30, 2015 11:55 AM in response to leJuan5150
    Level 1 (43 points)
    Sep 30, 2015 11:55 AM in response to leJuan5150

    Well, it's official.

    Apple has released iOS 9.0.2, and it states to fix problems in manu iCloud backup.

  • by appleexpert1,

    appleexpert1 appleexpert1 Sep 30, 2015 12:15 PM in response to saeed.ayman
    Level 1 (5 points)
    Sep 30, 2015 12:15 PM in response to saeed.ayman

    Nope 9.0.2 still same issue.

  • by samfink,

    samfink samfink Sep 30, 2015 12:33 PM in response to appleexpert1
    Level 1 (0 points)
    Sep 30, 2015 12:33 PM in response to appleexpert1

    Updated to 9.02, icloud backup still broken!

  • by HarveyfromNJ,

    HarveyfromNJ HarveyfromNJ Sep 30, 2015 1:49 PM in response to leJuan5150
    Level 1 (0 points)
    Sep 30, 2015 1:49 PM in response to leJuan5150

    Upgraded both iPad and iPhone 6 to 9.0.2. Both FAILED to back up to iCloud via WiFi.

     

    Very bad.

  • by kiriakosa,

    kiriakosa kiriakosa Sep 30, 2015 1:57 PM in response to leJuan5150
    Level 1 (0 points)
    Sep 30, 2015 1:57 PM in response to leJuan5150

    After upgrading to 9.0.2 both my iPads (pad 2 and Air) couldn't backup to iCloud. Resetted network settings and it worked like a charm on both devices (manually). When it comes to Automatic, it remains to be seen.

  • by gustavobrito,

    gustavobrito gustavobrito Sep 30, 2015 3:27 PM in response to leJuan5150
    Level 1 (4 points)
    Sep 30, 2015 3:27 PM in response to leJuan5150

    Good news guys! (a kind of)

     

    I was facing this problem on iOS 9.0 and 9.0.1, then i installed the 9.1 public beta 1 and 2 and the problem still was there.

     

    But today, with the release of iOS 9.1 public beta 3 I'm finally able to perform the iCloud backup through Wi-Fi again. And without have to delete backups, log off from iCloud, to pray, perform a somersault, etc....

     

    Let's hope Apple release this version to the public soon!

  • by MalinPlaisir,

    MalinPlaisir MalinPlaisir Sep 30, 2015 7:07 PM in response to kiriakosa
    Level 1 (0 points)
    Sep 30, 2015 7:07 PM in response to kiriakosa

    That didn't work for me. I am on 9.0.2 and performed a reset of the network settings.

    I start the backup manually. It runs for about 20 mins and I get "The last backup couldn't be completed. Last Backup Sept 16, 2015 at XX:XX (i.e., before upgrade to 9)."

     

    The other odd behaviour is that when I go to iCloud>Storage>Manage Storage>Backups - iPhone (which shows as 0 kb) > Delete Backup... I get the message "Cannot Delete Backup. This backup cannot be deleted at this time". I have tried this several times over the past few days and I always get the same answer.

  • by samfink,

    samfink samfink Sep 30, 2015 7:48 PM in response to MalinPlaisir
    Level 1 (0 points)
    Sep 30, 2015 7:48 PM in response to MalinPlaisir

    I tried to reset the Network settings as well, which was no help...now I have to go back and re-input passwords.  In reviewing 12 pages of posts, virtually everything has been tried, including restoring iphones, restoring settings, logging in and out of Icloud, deleting back-ups, etc. etc.  I found that by deleting the old back-up through iTunes, and renaming my iPhone, I was able to get exactly one backup under 9.01 (I have since upgraded to 9.02).  It will not backup further.  Other users have resorted to prayer, incantations, and asking for a blessing from the Dali Lama.  Nevertheless, this is a big bug which is Apple's fault...we as users are not going to be able to fix it until we get iOS software that works correctly.  My recommendation is that everyone quit wasting their times, and go back to their day jobs...this one is on Apple and will not be solvable by its users, although I am very appreciative of everyone's hard work and input!

  • by Jonathan Migdow,

    Jonathan Migdow Jonathan Migdow Sep 30, 2015 8:35 PM in response to saeed.ayman
    Level 1 (59 points)
    iWork
    Sep 30, 2015 8:35 PM in response to saeed.ayman

    I Installed the 9.02 update, and still can not back up iPhone 6 to iCloud. Has anyone had success?

  • by saeed.ayman,

    saeed.ayman saeed.ayman Oct 1, 2015 12:15 AM in response to MalinPlaisir
    Level 1 (43 points)
    Oct 1, 2015 12:15 AM in response to MalinPlaisir

    To delete old backup, follow these steps:

     

    1- Go to Settings-->iCloud-->Storage-->Manage Storage-->Select your device that you are having problems backing up.

    2- Wait for the spinning wheel to finish (loading icon beside backup options). THIS IS VERY IMPORTANT (for some reason!).

    3- Scroll down and click "Show all apps" (it's stupid, but trust me this is the only way I could do it)

    4- Scroll all the way down, and click "Delete Backup" and then confirm deleting. If you got an error message saying that "the backup can't be deleted, try again later" that means you didn't wait enough. Let it finish loading.

  • by Papaylan,

    Papaylan Papaylan Oct 1, 2015 12:35 AM in response to saeed.ayman
    Level 1 (0 points)
    Oct 1, 2015 12:35 AM in response to saeed.ayman

    You can also use the iCloud window in [Preferrence Systems Settings] on your Mac. As for me I was unable to delete the old backup using my iDevices but could do that via the iMac.

  • by amandafrombiggleswade,

    amandafrombiggleswade amandafrombiggleswade Oct 1, 2015 3:59 AM in response to Jonathan Migdow
    Level 1 (0 points)
    Oct 1, 2015 3:59 AM in response to Jonathan Migdow

    I upgrade and still no luck with IOS 9.0.2

    Deleted by backup from my Iphone for my Ipad and still no luck

     

    Cannot even open icloud on my PC either

  • by opclive,

    opclive opclive Oct 1, 2015 9:46 AM in response to saeed.ayman
    Level 1 (5 points)
    Oct 1, 2015 9:46 AM in response to saeed.ayman

    Thank you for posting this.  After 3 conversations with an Apple Senior Tech it still wasn't resolved, even after updating to 9.0.1.

     

    In frustration I googled the problem and followed your instructions and deleted my one and only back up on my new iPhone 6S, and voila, now I'm backing up to iCloud with no errors!  So thank you for sharing the information.  When the Senior Tech calls back I'll be sure to give him these instructions!

  • by Jonathan Migdow,

    Jonathan Migdow Jonathan Migdow Oct 1, 2015 9:54 AM in response to saeed.ayman
    Level 1 (59 points)
    iWork
    Oct 1, 2015 9:54 AM in response to saeed.ayman

    Upgraded to 9.02, tried your delete method, and still can't back up to iCloud

first Previous Page 12 of 37 last Next