Q: Design fault? 27" 2013 iMac stand just gave up!

denversm wrote:

 

Please refrain from posting unnecessary comments. I understand how the forum discussion works. After reading the first few pages of responses, and then the last, I feel I have what I need. This was an important first step in understanding the nature and scope of the issue - and it is important that I publicly count myself among the affected users. This, along with my candid thoughts on the matter should help Apple do better in the future. I will post an update about how or if the issue is resolved.

Wow, you do have an attitude! Well here's to you.

Good Luck, because posters like you get very little help, especially if they don't bother reading threads.

Oh, and please refrain from posting unnecessary comments.

Much appreciated.

Pete

Peter, you have been told repeatedly both in comments that remain and especially in those that have been deleted: your presence in this thread is disruptive and unwelcome. You needlessly antagonize posters and even insult people, as shown above. We have every right to post about our experiences. Maybe you could address yourself to some other thread where you are able to make a positive contribution, because you have proven utterly incapable of doing so here.

Update: (Sorry for the delay):

Took my Apple 27" iMac with a bad tilt mechanism to a local (Orange County, CA) Apple Store on Labor Day. I had called on Friday for an appointment. Supposedly the part was in stock there. When I arrived Monday I was told they'd have to order the part and repair would take 3 to 5 days. I have to wonder if they ran out over the weekend? The people I dealt with were all very polite and courteous. No one would admit that this is a common problem with the iMac 27", though they all seemed to know it happens. I left the computer for repair and got the Work Authorization via email.

Interestingly, the Work Authorization was written for two 923-00151 "Mechanism,27"IMAC" at $28.41 ea. plus $39 labor. The total was $95.82, though it was fixed at no cost (I have AppleCare). A couple of other things threw me a bit on the Work Authorization. It showed my Mac with a mere 4GB of RAM and a 500 GB hard drive. (Actually 16 GB and 1 TB drive - and I was told they have to put something in those spaces). Also under Warranty Status were the words: "Variable Warranty(VW)". Tried to Google this but it reference a program in Australia??? Anyone know what this means?

My iMac was ready on the third day - Thursday morning. It was repaired and I was told the part has been improved. The iMac came back just as I had delivered it and I swear they cleaned the outside; the screen was spotless. I hope they blew the dust out of the inside too :-) Gotta say the person repairing it did good work.

Bob

Good to hear Bob.

Happy Computing.

Cheers

Pete

Mac (27-inch, Late 2013) broken stand.

1-year warranty expired in April this year.

Hopefully the might repair it for free given the number of folks with this issue.

Mac (27-inch, Late 2013)  out of warranty    (March 2015)

Monterrey México

One Morning just tilted down

Apple Autorized Service at Monterrey, Mexico Quoted  50 USD for the Mechanism and $ 50 Dlls Labor

very freaky knowing that they need to take apart the whole computer to be fixed

Chat with Apple Tech refuse to accept any flaws.   She said that currently there is no "program" in place to cover this out of warranty

Escalate to Senior Apple Tech said the same,  but forward my complaint to Customer Relations Dep ...

I considered it a hardware and design flaw, too much pressure for a plastic ring.

I will wait for an answer to authorize a free Repair

Add me to the list. Loud pop and screen lowered. Came here to search and found the numerous posts.

This should be replaced/repaired for free as it is obviously defective.

Good luck. Going to use a golf ball for a while.

Dave.

I had the same happened to me last week exactly as you explained and My IMAC is only 9 m old. now I need to take it for repair

Thanks

Add me to the list. Was just rearranging and cleaning my desk. Moved the iMac a little bit further back and heard a pop! Ugh! Droopy mode. It's nice to know there are tons of other people who have this problem. Mine is just a month of shy of being 2 years old. No Applecare. I would bring it to the Genius Bar tomorrow but I have a remix that has to be submitted ASAP so until I find that work I'm propping it up with an old iPad case. Thanks everyone for your advice!

Same here,  it just "cracks". Absolutely disappointed with the quality of this Apple product.  And moreover, the guarantee finished some weeks ago.

apple will fix this for free up to 3 years after the original purchase. They know it's an issue so they cover under an extended warranty.

Thanks for your help tobiasoleary.

Where did you read this ?

It's what the Genius Bar guy told me when I took mine in for repairs last Friday (Oct. 2nd, 2015).

This seems to be a rather strange argument. Are you saying that style means a sacrifice of quality? Not so with a few hundred luxery brands I can think of.

I called Apple, and there was no argument whatsoever, I was told to take it to an Apple dealer and three days later it was fixed.

The company is SO aware this is a manufaturing defect. I'm very happy to have it fixed!

i have an iMac 27 inch that i am calling about right now with the same problem. Okay I'm told that between late 2013 and mid 2014 there was a design flaw with the swivel mechanism that causes it to just "fail". I was not even near my screen when i heard a loud snap and noticed my screen was drooping. It even forced the power cable from the back of the screen.  Anyway they are telling me once its reported i can get it fixed ...no charge... at either an apple store or a certified apple repair shop in my area. As you mentioned the swivel mechanism is pretty sturdy save for a part that causes it to lose it springiness, if you will. I am glad i came across this thread. I'm sure i would have found out eventually and paid for the service.