Rowval

Q: I just updated to 9.01 cannot get or send hotmail

I Updated to 9.01, now i get the message cannot connect to server when trying to get or send my hotmail

iPad 2, iOS 9.0.1

Posted on Sep 30, 2015 7:35 AM

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Q: I just updated to 9.01 cannot get or send hotmail

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  • by brenden dv,

    brenden dv brenden dv Sep 30, 2015 11:59 AM in response to Rowval
    Community Specialists
    Sep 30, 2015 11:59 AM in response to Rowval

    Hi Rowval,

     

    I'm sorry to hear you are having this issue with your iPad after the recent iOS 9.0.1 update. If you are having issues sending or receiving email in Mail on iOS, you may find the troubleshooting steps outlined in the following article helpful:

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    In particular, there are a couple of things you may want to check:

     

    1. Do you have any other email accounts or services set up on your iPad? If so, is this issue affecting all of them, or just this specific Hotmail account?

     

    2. What is the exact and complete wording of any error or alert messages that pop up when sending or receiving?

     

    3. Does the issue persist after installing the new iOS 9.0.2 update?

     

     

    Please let us know, and we will try to help you get this sorted out.

     

    Regards

  • by Briansyddall,

    Briansyddall Briansyddall Sep 30, 2015 12:19 PM in response to Rowval
    Level 6 (8,884 points)
    Apple Watch
    Sep 30, 2015 12:19 PM in response to Rowval

    Hi

    Go to settings -Email Accounts

    Delete hotmail then add back again .

    Also update your software to ios 9.2

    Cheers

    Brian (uk)

  • by Rowval,

    Rowval Rowval Sep 30, 2015 12:56 PM in response to brenden dv
    Level 1 (0 points)
    Sep 30, 2015 12:56 PM in response to brenden dv

    BRenden

    i just upgraded to 9.02 and still have the same issue

    says cannot connect to server,

    i deleted my hotmail account,did a force restart, still same issues, now i do not have my email inbox messages

    please help!

    thanks

    val sullivan

  • by brenden dv,

    brenden dv brenden dv Sep 30, 2015 2:14 PM in response to Rowval
    Community Specialists
    Sep 30, 2015 2:14 PM in response to Rowval

    I'm sorry to hear that Val. Were you able to set your mail account back up as outlined in that article (see the link here)? If not, what happened when you tried? And when you say that it says "cannot connect to server", is that literally the entire message? Is there anything else displayed with the error, any buttons or options? Did all the other troubleshooting steps in the linked article check out, like verifying that the Internet connection to the device is otherwise working?

     

    Thanks

  • by Rowval,

    Rowval Rowval Sep 30, 2015 3:32 PM in response to brenden dv
    Level 1 (0 points)
    Sep 30, 2015 3:32 PM in response to brenden dv

    I Get this message

    CAnnot Get Mail

    THe connection to the server failed

    if i keep trying, finally i will get new mail and when i need to do the same when sending emails, they eventually do go thru

     

    i reinstalled my hotmail account, but my emails from my inbox are not there anymore, other folders are there

     

    i followed the link info

     

    any other suggestions?

  • by Fallingrubies,

    Fallingrubies Fallingrubies Dec 16, 2015 12:36 PM in response to Rowval
    Level 1 (0 points)
    Dec 16, 2015 12:36 PM in response to Rowval

    Did you ever get this resolved?   I have exactly the same issue since upgrading to iOS 9.2