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All replies
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Helpful answers
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Sep 30, 2015 11:59 AM in response to Rowvalby brenden dv,Hi Rowval,
I'm sorry to hear you are having this issue with your iPad after the recent iOS 9.0.1 update. If you are having issues sending or receiving email in Mail on iOS, you may find the troubleshooting steps outlined in the following article helpful:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
In particular, there are a couple of things you may want to check:
1. Do you have any other email accounts or services set up on your iPad? If so, is this issue affecting all of them, or just this specific Hotmail account?
2. What is the exact and complete wording of any error or alert messages that pop up when sending or receiving?
3. Does the issue persist after installing the new iOS 9.0.2 update?
Please let us know, and we will try to help you get this sorted out.
Regards
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Sep 30, 2015 12:19 PM in response to Rowvalby Briansyddall,Hi
Go to settings -Email Accounts
Delete hotmail then add back again .
Also update your software to ios 9.2
Cheers
Brian (uk)
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Sep 30, 2015 12:56 PM in response to brenden dvby Rowval,BRenden
i just upgraded to 9.02 and still have the same issue
says cannot connect to server,
i deleted my hotmail account,did a force restart, still same issues, now i do not have my email inbox messages
please help!
thanks
val sullivan
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Sep 30, 2015 2:14 PM in response to Rowvalby brenden dv,I'm sorry to hear that Val. Were you able to set your mail account back up as outlined in that article (see the link here)? If not, what happened when you tried? And when you say that it says "cannot connect to server", is that literally the entire message? Is there anything else displayed with the error, any buttons or options? Did all the other troubleshooting steps in the linked article check out, like verifying that the Internet connection to the device is otherwise working?
Thanks
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Sep 30, 2015 3:32 PM in response to brenden dvby Rowval,I Get this message
CAnnot Get Mail
THe connection to the server failed
if i keep trying, finally i will get new mail and when i need to do the same when sending emails, they eventually do go thru
i reinstalled my hotmail account, but my emails from my inbox are not there anymore, other folders are there
i followed the link info
any other suggestions?
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Dec 16, 2015 12:36 PM in response to Rowvalby Fallingrubies,Did you ever get this resolved? I have exactly the same issue since upgrading to iOS 9.2
