HT201413: Resolve issues between iTunes and third-party security software

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stewartfromwinnipeg
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Q: Unable to sync or backup my iPhone5s with iTunes on my Windows 10 desktop after updating to iOS 9

I am unable to sync or backup  my iPhone5s with itunes on my Windows 10 Desktop.  With itunes open and connecting my iPhone5s, it does not show up in iTunes.  Before I updated theiPhone to iOS9, I had no problem backing up or syncing the iPhone.

iPhone 5s, iOS 9.0.1

Posted on Sep 29, 2015 7:04 PM

by stewartfromwinnipeg,Solvedanswer
stewartfromwinnipeg stewartfromwinnipeg
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A:

Just got off a chat session with Apple Support.  The problem is apparently with iOS9 update on the iPhone and Microsoft Win!0 having a bit of a battle.  It was resolved by updating the drivers for the iPhone in the Control Panel/Hardware and Sound/Devices and Printers/Unspecified  Apple iPhone.  All is working well now.

Posted on Oct 1, 2015 3:18 AM

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Q: Unable to sync or backup my iPhone5s with iTunes on my Windows 10 desktop after updating to iOS 9

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