Spectre_Chavez

Q: Macbook can't find Time Capsule anymore

I bought a 2TB Time Capsule and hooked on a 1TB external hdd to it. All my files and music are on there. My Macbook Air can't find my Airport Time Capsule all of a sudden. It regularly disconnects since they day I got it but since yesterday it can't connect anymore. Internet works fine though. The utility app tells me that it used to be in my network but now isn't anymore. Could it have something to do with adding my iMac to the network? Any thoughts?

MacBook Air, OS X Yosemite (10.10.1)

Posted on Jan 4, 2015 4:34 AM

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Q: Macbook can't find Time Capsule anymore

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  • by RáNdÓm GéÉzÁ,

    RáNdÓm GéÉzÁ RáNdÓm GéÉzÁ Jan 12, 2015 10:55 PM in response to alexbob1318
    Level 2 (220 points)
    Jan 12, 2015 10:55 PM in response to alexbob1318

    Hi, add Airport Utility in Utilities to your Login In Items, Users & Groups, System Preferences. Reboot and your hourly TMs should start to fire back up again, regularly.

     

    Let us know how you get on.

  • by LaPastenague,

    LaPastenague LaPastenague Jan 13, 2015 12:56 PM in response to alexbob1318
    Level 9 (52,476 points)
    Wireless
    Jan 13, 2015 12:56 PM in response to alexbob1318

    There is a major issue with dns.. people are now hacking back the mdns responder from 10.9 in frustration.

     

    http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

  • by RáNdÓm GéÉzÁ,

    RáNdÓm GéÉzÁ RáNdÓm GéÉzÁ Jan 13, 2015 1:37 PM in response to LaPastenague
    Level 2 (220 points)
    Jan 13, 2015 1:37 PM in response to LaPastenague

    Yes, I read about this, this morning.

     

    Sadly, I don't have an old 10.9 installation to copy the mDNS file... And, I don't fancy setting up Mavs in order to rip the file and then patch away.

     

    Ideally, now that the issue has been identified Apple will get it fixed. We shouldn't be having to patch our own systems with previous OS files for it to 'just work'.

     

    A very interesting read though.

     

    (Edit) Additionally, my workaround seems a lot less intrusive, albeit annoying, and it seems to result in the stability I would expect but was not there without it).

  • by RáNdÓm GéÉzÁ,

    RáNdÓm GéÉzÁ RáNdÓm GéÉzÁ Jan 15, 2015 2:46 PM in response to RáNdÓm GéÉzÁ
    Level 2 (220 points)
    Jan 15, 2015 2:46 PM in response to RáNdÓm GéÉzÁ

    Apple have been in touch and I am currently running with a fault free TC/TM back up, which is working as it was supposed to do in the first instance. They have yet to explain to me what the issue was/is... But they did supply a Terminal command and that seems to have done the trick.

     

    Before applying the command I removed AU from Login Items, Users & Groups, System Preferences, which was part of my workaround. I would suggest you do the same if you have tried that workaround.

     

    Reboot your machine and open Terminal.

     

    ((Before you apply this command, I will stress that I cannot and will not accept any responsibility if this does not work for you))

     

    Apply this command: sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.backupd-auto.plist

    Terminal will ask for your admin password. Enter it as per...

    Terminal will either accept the command or it will report that the process is already in use.

     

    Either/or, reboot your machine and everything permitting you should have a working TC/TM and Airport Utility should be stable again.

     

    It is early stages testing for me. But I have rebooted a few times, and messed around as I normally would do and thus far there have been no concerning issues with TC/TM or AU.

     

    It might be worth a shot. But do back up your system, prior to proceeding, if you are unsure of Terminal and the sudo commands.

     

    Good luck.

  • by RáNdÓm GéÉzÁ,

    RáNdÓm GéÉzÁ RáNdÓm GéÉzÁ Jan 18, 2015 4:51 PM in response to RáNdÓm GéÉzÁ
    Level 2 (220 points)
    Jan 18, 2015 4:51 PM in response to RáNdÓm GéÉzÁ

    ARGH!!!!

     

    My setup is repeating the same problems again... I have no idea why it started to work and did so for about 48 hours, but now it is back to it's old ways.

     

    AU keeps forgetting the TC, and therefore my TM's delay...

     

    I've gone back to my Login Items workaround and have reported this back to Apple...

  • by mrstee,

    mrstee mrstee Jan 19, 2015 4:25 PM in response to Spectre_Chavez
    Level 1 (89 points)
    Wireless
    Jan 19, 2015 4:25 PM in response to Spectre_Chavez

    Well, having Airport Utility as a Login Item worked for quite awhile but sometimes yesterday I got the same message-backup couldn't be done, Time Capsule couldn't be found. Ugh.

  • by arjay67,

    arjay67 arjay67 Mar 17, 2015 1:15 PM in response to Spectre_Chavez
    Level 1 (4 points)
    Mar 17, 2015 1:15 PM in response to Spectre_Chavez

    Are you by any chance running McAffee AV on your mac? I was and then upon uninstalling it, everything (time machine, printer, etc.) began working again.

  • by Russell Vaught,

    Russell Vaught Russell Vaught May 16, 2015 9:25 AM in response to mrstee
    Level 1 (22 points)
    Apple TV
    May 16, 2015 9:25 AM in response to mrstee

    I have about given up on TC as well. Have started using Yosemite Server on one of my machines as a Time Capsule and so far that is working extremely well. My hardware TC is a 4th gen.

  • by dksunc5,

    dksunc5 dksunc5 May 17, 2015 4:40 PM in response to arjay67
    Level 1 (0 points)
    May 17, 2015 4:40 PM in response to arjay67

    I uninstalled my McAfee AV and my Airport TimeCapsule and printer worked again! Thank you so much! I was about to go crazy trying to figure out what was going on.

  • by agregory23,

    agregory23 agregory23 Jun 2, 2015 10:21 AM in response to Spectre_Chavez
    Level 1 (14 points)
    Jun 2, 2015 10:21 AM in response to Spectre_Chavez

    I have been reading that there are many bugs and one of the more stable firmwares is 7.6.1.  Try downgrading the firmware to that and see how it goes.  To downgrade open AirPort Utility, select the device and option-click the version number. You’ll see a pull menu with previous firmware versions to choose from. Pick 7.6.1.

     

    If you don’t have a Mac, use the AirPort Utility on iOS (get it from the AppStore). Tap the router, tap the version and choose from the "“Older Versions” in the list.

  • by Semih_TX,

    Semih_TX Semih_TX Jun 12, 2015 3:39 PM in response to Spectre_Chavez
    Level 1 (0 points)
    Jun 12, 2015 3:39 PM in response to Spectre_Chavez

    I had the same problem. Got help from Apple Tech Support. It was an issue with how the MacBook connects to TC. The router connection was via "Bridge" Mode, we changed to "DHCP and NAT" mode. It is working fine now (has been 3 days, no problems).  Here are the steps for this fix:

    1. Reset your TC. (Unplug, wait a few seconds, plug)

    2. Wait till TC restarts (i.e. solid green light)

    3. Open Airport Utility (click on search, magnifying glass, upper right corner, type Airport Utility)

    4. Click on the TC icon

    5. Under status (6th item down), should see at least two items, if you see "Off (Bridge Mode)", click on it, and click "Edit"

    6. You should be in "Airport Utility" "Network" tab

    7. Click on the "Router Mode" and select "DHCP and NAT". This will provide TC with a private IP address on its ethernet WAN port

    8. Click on "Update"

    9. Check to see if you have access to your TC hard drive...

    You might have to reconnect your devices (printer, roku, playstation, etc.) to your wireless.

    I also had a third message (step 5) which stated that my TC hard drive might have problems, clicked on it, have Airport Utility check it, it was able recycle/repair it. I had to do the TC hard drive repair before continuing with step 6. Everything is fine now.

    Good Luck...

  • by Andreas_A,

    Andreas_A Andreas_A Aug 19, 2015 3:27 PM in response to Spectre_Chavez
    Level 1 (0 points)
    Aug 19, 2015 3:27 PM in response to Spectre_Chavez

    Hello,

     

    I am having similar issues, however as I am using WakeOnLan I can see what is connected on my network, and I discovered the TM share at some point got a weird IP of its own. My home network uses a regular range, e.g. 192.168.1.xxx, after reseting the TM due to issues, it acquired an IP within that range, however over time it decided to go to 192.254.52.69.

     

    Although backups continue uninterrupted, unlike before the reset when they would regularly be unable to complete, the drive share was unavailable.

     

    If, like me, you experience similar issues, I recommend getting WakeOnLan so see where your TM is on the network, as it might be given an IP outside your Mac range.

  • by Andrew Herd,

    Andrew Herd Andrew Herd Oct 1, 2015 7:30 AM in response to RáNdÓm GéÉzÁ
    Level 1 (0 points)
    Oct 1, 2015 7:30 AM in response to RáNdÓm GéÉzÁ

    Neat fix, helped me out of the same problem.

  • by Phil19,

    Phil19 Phil19 Oct 7, 2015 5:29 AM in response to RáNdÓm GéÉzÁ
    Level 1 (0 points)
    Oct 7, 2015 5:29 AM in response to RáNdÓm GéÉzÁ

    Hurray!  This worked.  Thanks for the work around - appreciated. 

  • by ditylmb,

    ditylmb ditylmb Jun 8, 2016 3:55 AM in response to agregory23
    Level 1 (8 points)
    iBooks
    Jun 8, 2016 3:55 AM in response to agregory23

    Thanks, agregory23! Time Machine backups were crashing my Airport Extreme with an attached drive. A downgrade to 7.6.4 (the previous release) solved my problem.

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