roheritage

Q: iPhone 6S Screen Scratches

Anyone else experience small surface scratches on their 6S? I knew it was an issue with the 6 and only one day after owning the phone, I notice small surface scratches. Phone has only been in my pocket, not exposed to keys or anything.

 

Iphone 6S 64gb iOS 9.0.1

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 3:03 PM

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Q: iPhone 6S Screen Scratches

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  • by Sam D S Jr,

    Sam D S Jr Sam D S Jr Sep 26, 2015 6:50 PM in response to roheritage
    Level 1 (0 points)
    Sep 26, 2015 6:50 PM in response to roheritage

    My pocket has done that. I learned my lesson. Screen protector from day one (yesterday.) You don't have to have anything in your pocket to scratch it. It will get scratched in there. Small bits of sand, lint, etc.

  • by DannybuoyCA,

    DannybuoyCA DannybuoyCA Oct 1, 2015 8:34 AM in response to roheritage
    Level 1 (0 points)
    Oct 1, 2015 8:34 AM in response to roheritage

    I just got my phone on Friday and the top and bottom of the front screen is completely scratched. I only put it in my pocket, like I have done with every other iPhone since the original iPhone. None of the other phones have scratched along this edge. Something is wrong here...

  • by bren_nan,Apple recommended

    bren_nan bren_nan Oct 1, 2015 9:10 AM in response to roheritage
    Level 1 (117 points)
    Oct 1, 2015 9:10 AM in response to roheritage

    Hi roheritage:

     

    If you're noticing, what you believe to be, possible hardware defects with the newly-released iPhone 6s please contact AppleCare to make them aware. During new device releases it's good practice to call in to make sure that odd issues you are experiencing are documented and brought to the attention of the company.

     

    AppleCare: 1-800-APL-CARE

  • by PierreGavlovsky,

    PierreGavlovsky PierreGavlovsky Oct 10, 2015 12:30 PM in response to roheritage
    Level 1 (0 points)
    Oct 10, 2015 12:30 PM in response to roheritage

    I've got my iPhone since 25th. Today i found a little scratch on the screen ... My iPhone never fall... I think somethink is wrong ...

  • by iTrev,

    iTrev iTrev Oct 19, 2015 8:21 PM in response to roheritage
    Level 1 (0 points)
    Oct 19, 2015 8:21 PM in response to roheritage

    Yep. I'm on my second 6S now. After about ten days of normal use, I noticed very fine scratches in the center, about an inch from the top. I've owned the 3GS, 4S, and 5S before the first 6S I returned. None of my previous iPhones scratched like this so soon, or at all over two years, without screen protectors.  So, I took it into the store last Thursday, and the two reps that helped me had one look, and kicked me a second 6S, no questions asked. Both said "that's not right". Well guess what? Five days later, and this second 6S has a couple scratches now, too. One near the top left corner. One in the center, an inch above the home button. This one, like the first, has only been in cotton lined pockets (always by itself), or face-up on tables, or in my hands. Being that I've been extra conscious of this second one, I know I've done nothing to abuse the screen. Zero carelessness here.

     

    So, now what? Get a protector for the third that will be in my hand in a couple days? F that. They don't feel the same, and are prone to peeling up at the edges. And, according to Apple, and Apple reps themselves, protectors "aren't necessary" (see any Apple brand protectors? ya don't).

     

    What ever glass / glass/coating they're using now, since the 5S, it's either not as durable against fine scratches, or this first batch is simply defective. But, researching iPhone 6 stories from about a year ago today say otherwise to this being a batch defect issue.

     

    Have a close look at your 6/6S'. I'm sure you've got scratches going on, too...

  • by iTrev,

    iTrev iTrev Oct 20, 2015 8:31 AM in response to iTrev
    Level 1 (0 points)
    Oct 20, 2015 8:31 AM in response to iTrev

    Just for documentation sake...

     

    Model

    Space Grey 6S 128GB

     

    Purchase Date #1

    10/2/15

     

    Purchase Date #2 / Date of Return

    10/15/15

     

    Return Process

    The first phone was handled as a full return. It was purchased under Apple's new upgrade program, as was the second/replacement phone. The credit check was ran all over again, and a new first payment was made (the first payment for the first phone is to be credited). The second phone was handled as a entirely new purchase (not an exchange), and came packaged in regular retail packaging.

     

    I'll be returning this second phone this Thursday, and am considering going back to my 5S instead of acquiring a third 6S. $850 devices with touch screens should NOT mar this easily...

  • by iTrev,

    iTrev iTrev Oct 21, 2015 7:53 PM in response to iTrev
    Level 1 (0 points)
    Oct 21, 2015 7:53 PM in response to iTrev

    ...and to follow up, I've now received my third 6S. Again, the scratches "should not have happened". I've thrown a screen protector on this third one. I had intentions of going back to my 5S, but after moving to the 4.7" screen, the 5S feels like a toy. That, plus the 2gigs of RAM in the 6S is extremely apparent. Anyways....

     

    If you've got hairline scratches in Apple's "most durable glass yet", most certainly, take that **** back, and have 'em send it back up the supply chain. Apple strives for engineering perfection. You, as Apple product consumers, should expect nothing less, yourselves.

  • by DannybuoyCA,

    DannybuoyCA DannybuoyCA Oct 21, 2015 9:09 PM in response to DannybuoyCA
    Level 1 (0 points)
    Oct 21, 2015 9:09 PM in response to DannybuoyCA

    So, as usual APPLE was just great to deal with. I called and they offered to send me a replacement by courier or told me I could go to my APPLE Store. I choose the latter. Within 30 minutes of arriving I was on my way out of the store with an iPhone 6s replacement.

     

    I have had it for two weeks now and no scratches. Fingers crossed.

     

    My original post:

    "I just got my phone on Friday and the top and bottom of the front screen is completely scratched. I only put it in my pocket, like I have done with every other iPhone since the original iPhone. None of the other phones have scratched along this edge. Something is wrong here..."

  • by ShackrockScott,

    ShackrockScott ShackrockScott Oct 22, 2015 10:10 AM in response to DannybuoyCA
    Level 1 (0 points)
    Oct 22, 2015 10:10 AM in response to DannybuoyCA

    I can confirm that my phone has a scratch, and has only ever been in my pocket.  It's a real scratch on the screen, you can feel it with your nail when lightly going over it.  Will Apple replace this or will I have to pay???

  • by angelina_1982_2000,

    angelina_1982_2000 angelina_1982_2000 Oct 22, 2015 1:47 PM in response to ShackrockScott
    Level 1 (4 points)
    iTunes
    Oct 22, 2015 1:47 PM in response to ShackrockScott

    Shackrock.. If it visual  to see then I would take it back and show them..  mine too was scratches and marks didn't go away. think it inside of the screen... mine wasn't felt like u talking,,,, I finally agree 4 a replacement since they didn't have a new one in stock.. which  really I don't  understand the difference in boxes since one came in apple box original the replacement was in a small  white box. anyway I would take it back..... they took care of me.. it took me 2x to the store  they took care of me... good luck...

  • by Niromel,

    Niromel Niromel Oct 22, 2015 3:16 PM in response to bren_nan
    Level 1 (0 points)
    Oct 22, 2015 3:16 PM in response to bren_nan

    It was also in my pocket and when i took it out it looked like it fell form 10th floor of a building !!

    How can it be that after 10 days of usage it cracked so easily ???

  • by Michael Renwick,

    Michael Renwick Michael Renwick Oct 25, 2015 7:37 PM in response to roheritage
    Level 2 (195 points)
    Oct 25, 2015 7:37 PM in response to roheritage

    I am yet another user that is experiencing this issue.

    I have to massive scratches on the screen and haven't even made my 1st payment yet.

    I keep the rag from my macbook pro in my pocket yet still I have these.

     

    My 4s is almost flawless but this phone after 2 weeks looks bad.

     

    Very unhappy.

  • by ShackrockScott,

    ShackrockScott ShackrockScott Oct 26, 2015 3:18 AM in response to Michael Renwick
    Level 1 (0 points)
    Oct 26, 2015 3:18 AM in response to Michael Renwick

    I went to the apple store and they said it would be $129 to replace.  No replacements, the phone is not defective.

     

    Although I beg to differ.

  • by bheliker,

    bheliker bheliker Dec 1, 2015 9:29 AM in response to ShackrockScott
    Level 1 (0 points)
    Dec 1, 2015 9:29 AM in response to ShackrockScott

    Having the same issue and already on my second phone. First one came with two deep scratches out of the box. It took some convincing but I got the local apple store to replace it. This second phone looked great (I checked before leaving) and now after only a couple weeks I have many tiny scratches on the top and bottom of the phone, which aren't a big deal, but this morning I found one major scratch on the screen. This one I can feel with my nail, it is a deep divot. I've never scratched an iPhone like this before and my old 5 I had for 3 (rough) years before upgrading to the 6s.

     

    Anyone else have any updates? I guess I should call AppleCare?

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