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Q: I get a xrhr3ap error when I want to print after upgrading to El Capitan

I started getting this error for my Xerox WorkCentre 3045B after I upgraded to El Capitan today. I can't print anything. The following are the problem details:

 

Process:               xrhr3ap [2033]

Path:                  /usr/libexec/cups/filter/xrhr3ap

Identifier:            xrhr3ap

Version:               ???

Code Type:             X86 (Native)

Parent Process:        cupsd [1959]

Responsible:           xrhr3ap [2033]

User ID:               26

 

 

Date/Time:             2015-10-01 14:28:09.343 +0300

OS Version:            Mac OS X 10.11 (15A284)

Report Version:        11

Anonymous UUID:        3E616F2A-BDB3-932E-D1CB-01B937948B78

 

 

 

 

Time Awake Since Boot: 10000 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

 

VM Regions Near 0:

-->

    __TEXT                 0000000000001000-0000000000008000 [   28K] r-x/rwx SM=COW  /usr/libexec/cups/filter/xrhr3ap

 

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   ???                           0000000000 0 + 0

1   xrhr3ap                       0x000048d9 main + 4941

2   xrhr3ap                       0x00001dfa _start + 216

3   xrhr3ap                       0x00001d21 start + 41

 

 

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x000091b8  ebx: 0x00008c40  ecx: 0x00008530  edx: 0x00000002

  edi: 0x00008c7c  esi: 0x00401ab5  ebp: 0xbfffe968  esp: 0xbfffa4cc

   ss: 0x00000023  efl: 0x00010246  eip: 0x00000000   cs: 0x0000001b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x00000000

 

Logical CPU:     2

Error Code:      0x00000014

Trap Number:     14

 

External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 5950

    thread_create: 0

    thread_set_state: 0

 

 

VM Region Summary:

ReadOnly portion of Libraries: Total=119.5M resident=0K(0%) swapped_out_or_unallocated=119.5M(100%)

Writable regions: Total=56.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=56.6M(100%)

 

                                VIRTUAL   REGION

REGION TYPE                        SIZE    COUNT (non-coalesced)

===========                     =======  =======

Activity Tracing                  2048K        2

Kernel Alloc Once                    4K        2

MALLOC                            36.1M       10

MALLOC guard page                   16K        4

MALLOC_LARGE (reserved)           8536K        2         reserved VM address space (unallocated)

Process Corpse Info               2048K        2

Stack                             8192K        2

Stack Guard                       56.0M        2

VM_ALLOCATE                          4K        2

__DATA                            3696K      133

__IMPORT                             4K        2

__LINKEDIT                        49.2M        5

__OBJC                             732K       24

__TEXT                            70.2M      138

__UNICODE                          552K        2

mapped file                      176.0M      155

shared memory                       12K        4

===========                     =======  =======

TOTAL                            412.8M      474

TOTAL, minus reserved VM space   404.5M      474

 

 

E [01/Oct/2015:14:28:16 +0300] [Job 164] Job stopped due to filter errors; please consult the error_log file for details.

D [01/Oct/2015:14:28:16 +0300] [Job 164] The following messages were recorded from 14:28:08 to 14:28:16

D [01/Oct/2015:14:28:16 +0300] [Job 164] Adding start banner page "none".

D [01/Oct/2015:14:28:16 +0300] [Job 164] Queued on "Xerox_WorkCentre_3045B" by "yusufozturk".

D [01/Oct/2015:14:28:16 +0300] [Job 164] File of type application/pdf queued by "yusufozturk".

D [01/Oct/2015:14:28:16 +0300] [Job 164] Setting job-hold-until to no-hold

D [01/Oct/2015:14:28:16 +0300] [Job 164] Adding end banner page "none".

D [01/Oct/2015:14:28:16 +0300] [Job 164] Job released by user.

D [01/Oct/2015:14:28:16 +0300] [Job 164] time-at-processing=1443698888

D [01/Oct/2015:14:28:16 +0300] [Job 164] 2 filters for job:

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster (application/pdf to application/vnd.cups-raster, cost 100)

D [01/Oct/2015:14:28:16 +0300] [Job 164] xrhr3ap (application/vnd.cups-raster to printer/Xerox_WorkCentre_3045B, cost 0)

D [01/Oct/2015:14:28:16 +0300] [Job 164] job-sheets=none,none

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[0]="Xerox_WorkCentre_3045B"

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[1]="164"

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[2]="yusufozturk"

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[3]="Official | Apple Support Communities"

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[4]="1"

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= noBookletBinding..b. BookletType..n.=0 collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=Safari com.apple.print.JobInfo.PMJobName=Official\ |\ Apple\ Support\ Communities com.apple.print.JobInfo.PMJobOwner=Spotlight com.apple.print.PageToPaperMappingMediaName=A4 com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.preset.Orientation..n.=1 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.0..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.1..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.2..n.=819.3199462890625 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPageRect..a.3..n.=572.31997299194336 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.0..n.=-11.34002685546875 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.1..n.=-11.340000152587891 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.2..n.=830.65997314453125 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PageFormat.PMA djustedPaperRect..a.3..n.=583.65999984741211 nocom.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PM CustomPaper..b. com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMPa perName=iso-a4 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.0..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.1..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.2..n.=819.3199462890625 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPageRect..a.3..n.=572.31997299194336 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.0..n.=-11.34002685546875 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.1..n.=-11.340000152587891 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.2..n.=830.65997314453125 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUn adjustedPaperRect..a.3..n.=583.65999984741211 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.ppd. PMPaperName=A4 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.ticket.type=co m.apple.print.PaperInfoTicket com.apple.print.preset.PaperInfo..d.paperInfo..d.PMPPDPaperCodeName=A4 com.apple.print.preset.PaperInfo..d.paperInfo..d.PMPPDTranslationStringPaperNam e=A4\ (210\ x\ 297mm) com.apple.print.preset.PaperInfo..d.paperInfo..d.PMTiogaPaperName=iso-a4 com.apple.print.preset.Scaling..n.=100 com.apple.print.PrinterInfo.PMColorDeviceID..n.=21218 com.apple.print.PrintSettings.PMColorSpaceModel..n.=0 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMLayoutColumns..n.=1 com.apple.print.PrintSettings.PMLayoutRows..n.=1 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 DestinationPrinterID=Xerox_WorkCentre_3045B media=A4 PaperInfoIsSuggested..b. pserrorhandler-requested=standard job-uuid=urn:uuid:5bf62cd5-8d1d-31ba-6dfc-aad6c4d4b57f job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1443698888 time-at-processing=1443698888 document-name-supplied=Official\ |\ Apple\ Support\ Communities job-impressions=2 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=2 com.apple.print.PrintSettings.PMTotalBeginPages..n.=2 PageSize=A4"

D [01/Oct/2015:14:28:16 +0300] [Job 164] argv[6]="/private/var/spool/cups/d00164-001"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[0]="<CFProcessPath>"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[2]="CUPS_DATADIR=/usr/share/cups"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[7]="CUPS_SERVERROOT=/private/etc/cups"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[8]="CUPS_STATEDIR=/private/etc/cups"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[9]="HOME=/private/var/spool/cups/tmp"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[11]="SERVER_ADMIN=root@Yusufs-MacBook-Pro.local"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[12]="SOFTWARE=CUPS/2.1.0"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[13]="TMPDIR=/private/var/spool/cups/tmp"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[14]="USER=root"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[15]="CUPS_MAX_MESSAGE=2047"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[16]="CUPS_SERVER=/private/var/run/cupsd"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[17]="CUPS_ENCRYPTION=IfRequested"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[18]="IPP_PORT=631"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[19]="CHARSET=utf-8"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[20]="LANG=en_US.UTF-8"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[21]="APPLE_LANGUAGE=en-US"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[22]="PPD=/private/etc/cups/ppd/Xerox_WorkCentre_3045B.ppd"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[23]="RIP_MAX_CACHE=128m"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[24]="CONTENT_TYPE=application/pdf"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[25]="DEVICE_URI=usb://Xerox/WorkCentre%203045B?serial=3198381330"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[26]="PRINTER_INFO=Xerox WorkCentre 3045B"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[27]="PRINTER_LOCATION=Yusuf’s MacBook Pro"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[28]="PRINTER=Xerox_WorkCentre_3045B"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[29]="PRINTER_STATE_REASONS=none"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[30]="CUPS_FILETYPE=document"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[31]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"

D [01/Oct/2015:14:28:16 +0300] [Job 164] envp[32]="AUTH_I****"

D [01/Oct/2015:14:28:16 +0300] [Job 164] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 2032)

D [01/Oct/2015:14:28:16 +0300] [Job 164] Started filter /usr/libexec/cups/filter/xrhr3ap (PID 2033)

D [01/Oct/2015:14:28:16 +0300] [Job 164] Started backend /usr/libexec/cups/backend/usb (PID 2034)

D [01/Oct/2015:14:28:16 +0300] [Job 164] usb: AppleLanguages="en-US"

D [01/Oct/2015:14:28:16 +0300] [Job 164] STATE: +connecting-to-device

D [01/Oct/2015:14:28:16 +0300] [Job 164] Looking for 'Xerox WorkCentre 3045B'

D [01/Oct/2015:14:28:16 +0300] [Job 164] Opening connection

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: "/private/var/spool/cups/d00164-001" has 2 pages.

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: opened PPD file "/private/etc/cups/ppd/Xerox_WorkCentre_3045B.ppd"...

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: PreferredRotation = 90

D [01/Oct/2015:14:28:16 +0300] [Job 164] Directory “/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin” permissions OK (040755/uid=0/gid=0).

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsPageSize=[595 842], cupsImagingBBox=[11.34 11.34 583.66 830.66]

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: width=595, length=842, top=11.34, bottom=11.34, left=11.34, right=11.34

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsWidth=4769, cupsHeight=6828

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: languageLevel = 3, mediaBox.size.width = 595, mediaBox.size.height = 842

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: colorspace = 0, bitsPerColor = 8

D [01/Oct/2015:14:28:16 +0300] [Job 164] printer is doing 1 copies

D [01/Oct/2015:14:28:16 +0300] [Job 164] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plu gin) (kr:0x00000000)

D [01/Oct/2015:14:28:16 +0300] [Job 164] STATE: -connecting-to-device

D [01/Oct/2015:14:28:16 +0300] [Job 164] Sending data to printer.

D [01/Oct/2015:14:28:16 +0300] [Job 164] Set job-printer-state-message to "Sending data to printer.", current level=INFO

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: skipBytesPerRow = 15

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: band width = 4769, bytesPerRow = 4784, band height = 2191, height = 6828

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: context width = 4769, height = 2191, bitsPerComponent = 8, bitsPerPixel = 8, bytesPerRow = 4784, bitmapInfo = 0, resolution = (600.000000, 600.000000)

D [01/Oct/2015:14:28:16 +0300] [Job 164] HWResolution = [ 600 600 ]

D [01/Oct/2015:14:28:16 +0300] [Job 164] ImagingBoundingBox = [ 11 11 583 830 ]

D [01/Oct/2015:14:28:16 +0300] [Job 164] Margins = [ 11 11 ]

D [01/Oct/2015:14:28:16 +0300] [Job 164] PageSize = [ 595 842 ]

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsWidth = 4769

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsHeight = 6828

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsBitsPerColor = 8

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsBitsPerPixel = 8

D [01/Oct/2015:14:28:16 +0300] [Job 164] cupsBytesPerLine = 4769

D [01/Oct/2015:14:28:16 +0300] [Job 164] band = {0, 556.44; 595, 262.92}

D [01/Oct/2015:14:28:16 +0300] [Job 164] Erasing band to white...

D [01/Oct/2015:14:28:16 +0300] [Job 164] EraseContext [0 0 4769 13656]

D [01/Oct/2015:14:28:16 +0300] [Job 164] displayList=0x0

D [01/Oct/2015:14:28:16 +0300] [Job 164] drawSheet(c=0x7f8c90e22460, document=0x7f8c90e137a0, pageNum=1, mediaBox=[0 0 595 842], band=[0 556.44 595 262.92], nup=0x0, pageMap=0x0, fitToPage=0, preTransformP=0x0, rotation=0)

D [01/Oct/2015:14:28:16 +0300] [Job 164] Drawing unscaled page.

D [01/Oct/2015:14:28:16 +0300] [Job 164] docMediaBox=[0 0 595 842]

D [01/Oct/2015:14:28:16 +0300] [Job 164] scaled rect=[0 0 595 842]

D [01/Oct/2015:14:28:16 +0300] [Job 164] PID 2033 (/usr/libexec/cups/filter/xrhr3ap) crashed on signal 11.

D [01/Oct/2015:14:28:16 +0300] [Job 164] Hint: Try setting the LogLevel to "debug" to find out more.

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: rasterWriteData: (null)

D [01/Oct/2015:14:28:16 +0300] [Job 164] Sent 0 bytes...

D [01/Oct/2015:14:28:16 +0300] [Job 164] cgpdftoraster: bytes written for side 1 = 10448879, err = 5

D [01/Oct/2015:14:28:16 +0300] [Job 164] STATE: +cups-waiting-for-job-completed

D [01/Oct/2015:14:28:16 +0300] [Job 164] PID 2032 (/usr/libexec/cups/filter/cgpdftoraster) exited with no errors.

D [01/Oct/2015:14:28:16 +0300] [Job 164] Waiting for read thread to exit...

D [01/Oct/2015:14:28:16 +0300] [Job 164] Read thread still active, aborting the pending read...

D [01/Oct/2015:14:28:16 +0300] [Job 164] Got USB return aborted during read

D [01/Oct/2015:14:28:16 +0300] [Job 164] PID 2034 (/usr/libexec/cups/backend/usb) exited with no errors.

D [01/Oct/2015:14:28:16 +0300] [Job 164] End of messages

D [01/Oct/2015:14:28:16 +0300] [Job 164] printer-state=3(idle)

D [01/Oct/2015:14:28:16 +0300] [Job 164] printer-state-message="Filter failed"

D [01/Oct/2015:14:28:16 +0300] [Job 164] printer-state-reasons=none

MacBook Pro (13-inch Late 2011), OS X Yosemite (10.10.2)

Posted on Oct 1, 2015 4:34 AM

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Q: I get a xrhr3ap error when I want to print after upgrading to El Capitan

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Oct 1, 2015 9:24 AM in response to yusufcom
    Community Specialists
    Oct 1, 2015 9:24 AM in response to yusufcom

    Hey yusufcom,

     

    If I understand correctly, since upgrading to OS X El Capitan you're seeing an error message when you attempt to print. If you haven't already, take a look at the article below and try the general printer troubleshooting tips that it provides.

    Get help resolving printer issues on your Mac - Apple Support

    If you have some other printing issue

    These steps may resolve printing issues that have no other clear cause:

    1. Open the Printers & Scanners pane of System Preferences, then select your printer and click the minus sign (-) to remove the printer from the list.
    2. Follow the steps in the previous section to add your printer.
    3. If the issue persists, reset the printing system, then follow the steps in the previous section once more.

    If the issue remains unresolved, take these final steps to move aside any currently installed printer drivers:

    1. Reset the printing system again.
    2. Rename the folder at /Library/Printers: 
         
      • From the Finder, choose Go > Go to Folder. Then type /Library and click Go.
      •  
      • Click once on the Printer folder to select it, then press Return to begin renaming the folder. Type Printers-old, then press Return to save the new name.
    3. Follow the steps in the previous section once more.

     

    Ciao.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 1, 2015 11:35 AM in response to yusufcom
    Level 5 (5,275 points)
    Mac OS X
    Oct 1, 2015 11:35 AM in response to yusufcom
  • by Grigory Entin,

    Grigory Entin Grigory Entin Oct 2, 2015 7:44 AM in response to yusufcom
    Level 1 (5 points)
    Oct 2, 2015 7:44 AM in response to yusufcom

    Same story here with Xerox 3010. It happens on both MacBook Pro and Mac Pro after upgrade to El Capitan

  • by Biomaks,Helpful

    Biomaks Biomaks Nov 15, 2015 4:54 AM in response to yusufcom
    Level 1 (5 points)
    Nov 15, 2015 4:54 AM in response to yusufcom

    Hello! Just found the solution on Xerox support forums. Actually this solution works for any other brand, the only step to change is for the actual driver file:

     

     

    1. Shut off Mac
    2. Hold down <Command> + <R> + <Power button>
    3. Select Utilities > Terminal
    4. In terminal type csrutil disable; reboot
    5. Install the required Xerox driver from the 10.10
    6. The above will say it will reboot, but it won't, so reboot when completed
    7. When back up, install the printer per preferred method
    8. Shut off Mac
    9. Hold down <Command> + <R> + <Power button>
    10. Select Utilities > Terminal
    11. In terminal type csrutil enable; reboot

     

    Hope it will help.

  • by yusufcom,

    yusufcom yusufcom Nov 15, 2015 4:55 AM in response to Biomaks
    Level 1 (4 points)
    iPhone
    Nov 15, 2015 4:55 AM in response to Biomaks

    That is indeed helpful. But when I did it, I was able to print only single copies no matter how many copies I wanted to print. Anyway, I chose to downgrade to Mavericks after all, because of the low performance and everything. All is fine now and I'm happier with Mavericks