lewis1952

Q: Paused downloading El Capitan and now it won't start downloading again

Paused downloading El Capitan and now it won't restart downloading again

iMac (21.5-inch, Mid 2014), OS X Yosemite (10.10.5)

Posted on Oct 1, 2015 5:00 PM

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Q: Paused downloading El Capitan and now it won't start downloading again

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  • by accordguy0325,Solvedanswer

    accordguy0325 accordguy0325 Oct 1, 2015 5:10 PM in response to lewis1952
    Level 1 (30 points)
    Oct 1, 2015 5:10 PM in response to lewis1952

    I had the same issue. Try doing a pram reset. If you haven't done one- shut your computer down- turn it back on and hold down the command button with the option button while also pressing the p and r key till you hear your mac restart. Then sign out of the app store and sign back in - may fix your problem

  • by hectortott,

    hectortott hectortott Oct 1, 2015 5:34 PM in response to accordguy0325
    Level 1 (0 points)
    Oct 1, 2015 5:34 PM in response to accordguy0325

    Did a pram reset but still get the same problem.

  • by nashyp000,

    nashyp000 nashyp000 Oct 1, 2015 5:41 PM in response to hectortott
    Level 1 (5 points)
    Oct 1, 2015 5:41 PM in response to hectortott

    im having same issue tried reset and signing in and out of app store still nothing

  • by nashyp000,Helpful

    nashyp000 nashyp000 Oct 1, 2015 6:41 PM in response to hectortott
    Level 1 (5 points)
    Oct 1, 2015 6:41 PM in response to hectortott

    i found a way to fix this problem

     

    1> need to go into your HDD and find Applications Folder

    2> Search for EL Capitan Download file OS X EL Capitan.appdownload (i used the search at the top of page make sure your only searching the applications folder)

    3> you need to delete this file

    4> go into launch pad and hold down on a app so that they wiggle and the is showing above the app

    5> delete the corrupt el capitan app

    6> go back into app store and restart download

  • by lewis1952,

    lewis1952 lewis1952 Oct 1, 2015 6:42 PM in response to accordguy0325
    Level 1 (0 points)
    Oct 1, 2015 6:42 PM in response to accordguy0325

    thanks it worked

  • by bettercallDon,

    bettercallDon bettercallDon Oct 1, 2015 9:36 PM in response to lewis1952
    Level 1 (0 points)
    Oct 1, 2015 9:36 PM in response to lewis1952

    My El Capitan paused and would not restart as well.  I tried hard reboot and all the other suggested tricks.  Nothing worked until I did this:

     

    For my 2014 MacBook Air--- In the App Store, I clicked on "purchases" and then clicked on OS X Yosemite (which I downloaded on November 12, 2014), it asked if I wanted to load an update that I already had running on my computer.  I clicked yes, and voila! OX X El Capitan, which has been paused/frozen all day long,  started downloading again.  Go figure.  of course it says 9 more hours to go.... I tried pausing it for 5 seconds to see if that would lessen the download time to one hour like I read on this forum, but no such luck for me.

  • by alohacourtney,

    alohacourtney alohacourtney Oct 2, 2015 11:21 AM in response to nashyp000
    Level 1 (0 points)
    Oct 2, 2015 11:21 AM in response to nashyp000

    Thank you for posting this! It really helped and your directions were great! Gold star!

  • by intuitif,

    intuitif intuitif Oct 5, 2015 11:26 PM in response to nashyp000
    Level 1 (0 points)
    Oct 5, 2015 11:26 PM in response to nashyp000

    I can't delete the El Capitan app in Launchpad   Get it wiggling ok, but clicking on the X does nothing.  In fact... none of my apps will delete - well I tried a couple I don't use any more.

     

    Any ideas?

  • by Samir from India,

    Samir from India Samir from India Oct 16, 2015 4:48 AM in response to nashyp000
    Level 1 (0 points)
    Oct 16, 2015 4:48 AM in response to nashyp000

    Dear nashyp000,

    After trying many options finally I tried your suggestion and it finally worked. Many thanks for your help.

    Regards

    Samir

  • by madams109,

    madams109 madams109 Nov 3, 2015 5:45 AM in response to nashyp000
    Level 1 (0 points)
    Nov 3, 2015 5:45 AM in response to nashyp000

    Seriously?  I have no idea what an HDD is.  Can someone explain this solution in plain language, please?  Thank you.

  • by madams109,

    madams109 madams109 Nov 3, 2015 6:06 AM in response to madams109
    Level 1 (0 points)
    Nov 3, 2015 6:06 AM in response to madams109

    Okay, so I figured out that HDD is Finder and I was able to follow the instructions from there.  Thanks for the solution, but in the future, please use plainer language.  We're not all computer experts. 

  • by donaldfromwexford,

    donaldfromwexford donaldfromwexford Nov 8, 2015 12:21 PM in response to bettercallDon
    Level 1 (0 points)
    Nov 8, 2015 12:21 PM in response to bettercallDon

    I followed you instructions and it started straight away, thank you.

  • by Scolds,

    Scolds Scolds Nov 11, 2015 11:55 AM in response to nashyp000
    Level 1 (0 points)
    Nov 11, 2015 11:55 AM in response to nashyp000

    Thanks for taking the time to post. Very helpful and like others solved my issue. You're a star

  • by LeonDeclis,

    LeonDeclis LeonDeclis Jan 13, 2016 9:19 AM in response to nashyp000
    Level 1 (0 points)
    Jan 13, 2016 9:19 AM in response to nashyp000

    Nashypooo has it.

     

    For people like me who are new to Mac and are immigrating from Windows, let me help you find the HDD.

     

    Click on the desktop. Look at the top bar. Go to the Go menu. Head to Computer. Go into the Macintosh drive. Go into the Application Drive. Delete El Capitan.

     

    Go to the Launchpad (the button at the bottom with the rocket on it). Click and hold an app until they wiggle, and click the X over the paused update.

     

    Continue as normal.