gym1champ

Q: Storage data different on iPhone and iTunes

When I sync my iPhone to my computer it transfers everything etc and works fine. However, when I look to see how much free space I have, the iTunes bar has a different number that what my phone says under settings>usage. Itunes says i have 1115 songs but my phone says i have 1110. Itunes says i have over 1 GB worth of pictures but my phone says i only have 800 MB. Total free space differs as well. This bothers me because it seems like itunes doesnt really know what is and is not on my phone and it causes sync issues sometimes. Any thoughts as to why or how to fix?

iPhone 5, iOS 7.0.4

Posted on Jan 25, 2014 8:11 AM

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Q: Storage data different on iPhone and iTunes

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  • by olympiacos,

    olympiacos olympiacos Sep 29, 2015 12:45 AM in response to gym1champ
    Level 1 (0 points)
    Sep 29, 2015 12:45 AM in response to gym1champ

    to all our first solution clean master  from hong li developer in iTunes

    https://www.appaddict.org/view.php?trackid=778352285

    other one clean my phone but expensive

  • by BeyondthePages,

    BeyondthePages BeyondthePages Oct 1, 2015 7:10 PM in response to gym1champ
    Level 1 (0 points)
    Oct 1, 2015 7:10 PM in response to gym1champ

    None of the answers here are helpful. I have never had a different email, never had a problem like this at all until I upgraded to iPhone 5c, and then all of a sudden, boom! I even went to the apple store, and they replaced the device, but it was still the same. all I want is accuracy between my phone and itunes. I no longer give a flying **** if it's a little or a lot, but the difference - which gets bigger the more I use my phone - makes me want to throw my ******* phone at the ******* wall! I've reset and restored from backup probably about 20 times in the last few months, used the battery doctor, etc - basically done everything everyone here has suggested - and NOTHING works. PLEASE HELP ME I AM GOING TO BREAK SOMETHING THIS **** IS DRIVING ME UP THE ******* WALL!!!!!!!!!!!!

  • by Sir Steevus,

    Sir Steevus Sir Steevus Oct 10, 2015 6:44 PM in response to gym1champ
    Level 1 (5 points)
    Oct 10, 2015 6:44 PM in response to gym1champ

    Just realized I have this problem.

     

    0MB free space on my phone, iTunes shows 7GB free.

     

    I hate Apple. Their macbooks are just as buggy. Every OS becomes more and more over-engineered.

     

    I haven't updated to the most recent iOS, but this problem still crept up on me.

  • by acremont,

    acremont acremont Oct 13, 2015 4:56 PM in response to gym1champ
    Level 1 (0 points)
    Oct 13, 2015 4:56 PM in response to gym1champ

    Same issue here on iPhone 6.

    Any official comment?

  • by Sir Steevus,

    Sir Steevus Sir Steevus Oct 13, 2015 10:07 PM in response to acremont
    Level 1 (5 points)
    Oct 13, 2015 10:07 PM in response to acremont

    Fastest solution: Install Battery Doctor app, click Junk, "Clean up cache" and repeat this 6 or 7 times. I cleared up 1.5GB.

     

    A previous commenter suggested this:

    "Install Battery Doctor app from the AppStore and go into app, click Junk tab and click 'Clean up cache', click Clean, (you may see an alert that your memory is almost full but don't worry and proceed) and repeat as many times as needed until it display 'No junk files to clean'.

    Then go to Memory tab and simply click Boost."

  • by q-bit,

    q-bit q-bit Oct 27, 2015 2:53 AM in response to gym1champ
    Level 1 (17 points)
    Apple Music
    Oct 27, 2015 2:53 AM in response to gym1champ

    I too have this issue.

     

    iTunes shows 21GB free.

     

    The iPhone show 16GB free.

     

    I wonder which is right?

     

    Q.

  • by jroyle,

    jroyle jroyle Nov 5, 2015 1:14 PM in response to Sir Steevus
    Level 1 (0 points)
    Nov 5, 2015 1:14 PM in response to Sir Steevus

    I have Battery Doctor but I don't see anything about JUNK.

     

    What version do you have?

  • by Sir Steevus,

    Sir Steevus Sir Steevus Nov 5, 2015 10:16 PM in response to jroyle
    Level 1 (5 points)
    Nov 5, 2015 10:16 PM in response to jroyle

    I'm using it on my 5S.

     

    I ended up doing a backup and restore (Apple forces an iOS update to do this )

     

    I deleted 500MB of pictures and within a couple days all the space was mysteriously gone. Did the restore and had 8GB free that was "hidden".

     

    A restore is inevitable; the free space you or the app creates quickly disappears.

  • by Averysgrammy,

    Averysgrammy Averysgrammy Nov 17, 2015 5:25 PM in response to gym1champ
    Level 1 (9 points)
    Nov 17, 2015 5:25 PM in response to gym1champ

    I have this problem. With only a 16 gb iPhone 5S, I keep no music or photos on it for any length of time.  I have been guided through a total restore without using a backup 3 times by Applecare.  It clears the discrepancy up within a few MB for a while and then gradually creeps up to 1.5 - 2 GB of discrepancy between what iTunes says my phone has, and what my phone has. 

     

    What I find interesting is that no one at Apple has ever said "Oh ya, we get this problem a lot.  And I'm sorry to say we don't have a good answer or solution."  It would be refreshing if they did!

     

    You would think that this would be something Apple would continue to try and work on for a future OS update.  Nope!

  • by mariobros27772,

    mariobros27772 mariobros27772 Nov 17, 2015 6:26 PM in response to gym1champ
    Level 1 (10 points)
    Nov 17, 2015 6:26 PM in response to gym1champ

    I would try upgrading to the most recent software releases and see if that changes anything.

     

    Something that would always mess up my storage was streaming from the Cloud on my phone. Phone would never delete what it streamed. watched a movie once and it never deleted the cache of the movie. Try signing out of iTunes on your phone, wait 5-10 minutes, and sign back in and see if that helps.

  • by Averysgrammy,

    Averysgrammy Averysgrammy Nov 17, 2015 6:34 PM in response to mariobros27772
    Level 1 (9 points)
    Nov 17, 2015 6:34 PM in response to mariobros27772

    I have the current iOS.  However, I signed out of iTunes and it freed up 2 GB!  Yea!!!!  Thanks!

  • by Des Mayhew,

    Des Mayhew Des Mayhew Nov 19, 2015 2:16 AM in response to jroyle
    Level 1 (0 points)
    Nov 19, 2015 2:16 AM in response to jroyle

    Install the Battery Doctor - 'Must Have Battery Management App' - in my case it was the top app in the list when i searched 'battery doctor'

     

    Open the app and select the second item down which shows the available GB, to see the details.

     

    This will open the Junk screen with clean up cache at the bottom - you will get a message saying that proceeding might wipe things you don't want to wipe, eg game saves etc. but in my case all looks fine afterwards.

     

    This cleared about 1GB for me and itunes and iphone now almost match. 2.93GB free in itunes, 2.7GB free on iphone - i can live with that, better than being around 1GB out.

     

    As someone else mentioned - if you have facebook installed, uninstall it and reinstall - saved about 300MB for me.

  • by alanchrishughes,

    alanchrishughes alanchrishughes Nov 28, 2015 11:50 AM in response to gym1champ
    Level 1 (9 points)
    Mac OS X
    Nov 28, 2015 11:50 AM in response to gym1champ

    You just have to erase/re-format your device a couple times a year to delete all of that "other" and get things back on track. It's a pain, but that's the only thing you can do right now.

  • by Ozziemale,

    Ozziemale Ozziemale Nov 30, 2015 12:50 PM in response to alanchrishughes
    Level 1 (0 points)
    Nov 30, 2015 12:50 PM in response to alanchrishughes

    Same problem. Battery Doctor is great in freeing up memory, but not in addressing the discrepancy between the available memory shown on iTunes and on the phone. I don't use the Cloud - back up regularly to a Windows computer. I listen to audiobooks, so regularly delete 'songs' and sync new ones, typically through iTunes. Seems like this is a problem that is inherent in iPhone and/or iTunes, as the posts on this discussion show that the same thing happens to people with very different usage patterns. Apple? any word?

  • by Sir Steevus,

    Sir Steevus Sir Steevus Nov 30, 2015 11:34 PM in response to Ozziemale
    Level 1 (5 points)
    Nov 30, 2015 11:34 PM in response to Ozziemale

    The OS is over engineered. Stacking updates on updates and fixes on fixes just compound more problems. I've watched each new iOS get slower and more buggier since iOS4.

     

    It's frustrating to see people like the above alanchrishughes disregard the major bugs found in Apple products. "Just reformat your device" ....such a pain. Unfortunately, I've heard Android OS is just as buggy.

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