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All replies
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Helpful answers
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Oct 1, 2015 7:43 PM in response to Zhoujiaoby ChrisJ4203,Where did you purchase the device, directly from Apple? It may be unlocked, as long as you did not attempt to activate it with T-Mobile. If you did, then you will need to request and unlock from T-Mobile, not to argue with them.
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Oct 1, 2015 8:09 PM in response to ChrisJ4203by Zhoujiao,thx for ur reply. i purchase it directly from apple store. i know that it should get support from T-mobile who promise unlock my device after 40 days later, while i have no time to wait.
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Oct 1, 2015 8:25 PM in response to Zhoujiaoby ephemeral761,if its an unlocked phone. you need to restore it in itunes to unlock it for use with another carrier
call apple and ask them what your next carrier policy is/if its unlocked
https://support.apple.com/en-us/HT201328
How to unlock your iPhone for use with another carrier - Apple Support
Unlock your iPhone
First, your carrier will need to process your unlock request. Then you'll back up, erase, and restore your iPhone to unlock it.
Start the process:
- See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
- Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After you submit the request to your carrier, it might take a few days to complete. Contact your carrier for the status of your unlock request.
- After your carrier confirms that your iPhone unlock has been processed, go to the next section.
If you have a SIM card from a carrier other than your current carrier, follow these steps:
- Remove your SIM card and insert the new SIM card.
- Complete the setup process.
If you don't have another SIM card you can use, follow these steps to complete the process:
- Back up your iPhone.
- When you have a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
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Oct 1, 2015 8:51 PM in response to Zhoujiaoby ChrisJ4203,That is why you do not purchase a phone in one country to use in another. The warranty on that device is only valid in the US as well. You have a warranty issue, you will have to bring the device back to the US for service. You cannot ship it. Bad move.
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Oct 1, 2015 8:52 PM in response to Zhoujiaoby ChrisJ4203,No. Apple does not unlock devices. Only the carrier the device is locked to can authorize an unlock.
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Oct 1, 2015 8:57 PM in response to Zhoujiaoby ephemeral761,Apple does not unlock,
heres some information on how to unlock from T-mobile
are you eligible for an unlock?
https://support.t-mobile.com/docs/DOC-1588
apple can let you know your current carrier policy and next unlock policy or if youre locked or unlocked
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Oct 1, 2015 8:59 PM in response to ChrisJ4203by Zhoujiao,but i think i pay full price and the decice is mine, nobody can locked it without my authority.
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Oct 1, 2015 9:26 PM in response to Zhoujiaoby ephemeral761,if you bought an unlocked phone. click the link below. that will help you unlock it
How to unlock your iPhone for use with another carrier - Apple Support
restore it and put a new sim card in
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Oct 1, 2015 9:36 PM in response to Zhoujiaoby ChrisJ4203,You need a better understanding of how carrier locks work in the US. If you purchase a phone that is designated for a particular carrier, the device is generally locked to that carrier, no matter how you pay for it. Things are changing now and US carriers will unlock phones, but you have to request it. Out of the box, they are locked to the carrier. Some differences are like the LTE enabled Verizon phones. Because of an agreement they have with the FCC for a spectrum auction, they have to keep the GSM side of the device unlocked. Some of the T-Mobile devices sold by Apple are unlocked at the beginning. AT&T will unlock your device if you pay full price for it, but you have to ask. Apple will begin selling unlocked devices in the US usually within a month or two after the initial release.
I'm sorry, but your authority has nothing to do with it. They are locked before you buy them, and you make the decision to purchase or not.