fewcastle
Level 1 (4 points)
Apple Music

Q: Can't download and proceed OS X El Capitan installation

Hi there.

Yesterday and today I've been trying to install the new OS X - but without luck.     

 

My App Store will not proceed the download of El capitan. What to do?

MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10.4)

Posted on Oct 2, 2015 1:39 AM

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fewcastle

Q: Can't download and proceed OS X El Capitan installation

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Oct 2, 2015 12:18 PM in response to fewcastle
    Community Specialists
    Oct 2, 2015 12:18 PM in response to fewcastle

    Hello fewcastle,

     

    I understand you have been trying to get El Capitan for the last two days but it doesn't seem to be downloading.

     

    What happens when you try to download it?  Are you getting any error messages?

    Are you following the steps in 

    Upgrade to OS X El Capitan - Apple Support

     

    Note if it did download the installer would be in the Applications folder.

     

    There's also some suggestions in

    Troubleshooting the Mac App Store - Apple Support

    Please look under, "If nothing happens after clicking Buy when purchasing an app" which seems to be what you are seeing.

     

    Take care.

  • by Eric Root,

    Eric Root Eric Root Oct 2, 2015 12:27 PM in response to fewcastle
    Level 9 (71,294 points)
    iTunes
    Oct 2, 2015 12:27 PM in response to fewcastle

    What happens when you try? Error message(s)?

  • by BarneyCinni,

    BarneyCinni BarneyCinni Oct 3, 2015 1:08 AM in response to alex_h1
    Level 1 (0 points)
    Oct 3, 2015 1:08 AM in response to alex_h1

    I have the same issue as well (i think).

     

    I go to the app store and click on free update (El Capitan). I'm asked for my login credentials but nothing happens afterwards. The update button is greyed out and on the top left corner there is a  "well" spinning.

     

    It doesn't download or do anything else after that.

     

    MacAir (Mid 2013) OS X 10.9.5

  • by Ewan Lamont,

    Ewan Lamont Ewan Lamont Oct 3, 2015 1:22 AM in response to BarneyCinni
    Level 1 (123 points)
    Mac OS X
    Oct 3, 2015 1:22 AM in response to BarneyCinni

    I started downloading El Capitan on the 30th but realised that it was taking too long and paused it overnight. In the morning, I completed the download but the download was deemed damaged or tampered with and I was told to delete it. El Capitan is no longer available in Software Update but I seem to have the new Safari. I have a Macbook late 2009, so maybe that is all I can get from the Upgrade.