Q: Download successful, install never initiates, Help.

Greetings,

So, I downloaded OSX EC, currently have OSX Yosemite 10.10.5, I went to download OSX EC, and the download was successful, but the install has never initiated. I closed all the programs manually. I restarted 2 X's. I did a full shutdown/reboot. Still, the APP Store shows OSX EC has downloaded, but the install continues to fail to launch. Can someone please help here?

Thank you!

iTunes, iOS 5.1.1

Posted on Oct 1, 2015 9:44 PM

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Q: Download successful, install never initiates, Help.

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by Ferd II,

Ferd II Oct 1, 2015 9:47 PM in response to Armyguise
Level 7 (28,395 points)

Applications

Oct 1, 2015 9:47 PM in response to Armyguise

Armyguise,

Open your Applications Folder and look for an Install OS X El Capitan application and double-click on it.
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by Armyguise,

Armyguise Oct 2, 2015 3:43 AM in response to Ferd II
Level 1 (0 points)

Oct 2, 2015 3:43 AM in response to Ferd II

No joy in the applications folder. When I try to re-download, the APP Store just spins a windmill, never engaging to download again or launch the install. I double checked the download folder and nothing is there either. Additional thoughts? - - Thank you for the response.
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by Ferd II,Helpful

Ferd II Oct 2, 2015 7:51 AM in response to Armyguise
Level 7 (28,395 points)

Applications

Oct 2, 2015 7:51 AM in response to Armyguise

Armyguise,

Troubleshooting the Mac App Store - Apple Support may provide some clues.

Also, read can't download Lion OS - says it's been downloaded already, but it hasn't been for some additional options.
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by Armyguise,Helpful

Armyguise Oct 2, 2015 7:51 AM in response to Ferd II
Level 1 (0 points)

Oct 2, 2015 7:51 AM in response to Ferd II

Thank you for both the advice and the extra article. I get the same result when I try to access from inside the APP Store, so I will call the number.

Make it a great day!
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Q: Download successful, install never initiates, Help.

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by Ferd II,

by Armyguise,

by Ferd II,★Helpful

by Armyguise,★Helpful

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by Ferd II,Helpful

by Armyguise,Helpful