HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Helpful answers
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Oct 2, 2015 11:03 AM in response to pinto kimby Ralph9430,Be sure you have the latest version of iTunes on your laptop.
It would help troubleshoot this problem if we knew the version of iTunes, the operating system of your laptop and what corrective measures you might have taken so far. If you received any error messages quote them exactly.