shenya
Level 1 (1 points)

Q: All the downloaded songs disappeared from Apple Music

Hi, I have Apple Music Subscription, and all the downloaded tracks still work on the iPhone.

But today I've opened iTunes on Mac and didn't find recently downloaded music – like the playlists are there, but some of the songs (which I downloaded from Apple Music) are missing.

It is noteworthy that they were there a few days ago, as I was listening to them, and since that day I haven't really worked on my Mac.

It looks just like all the music I added from Apple Music disappeared with no reason. What should I do?

 

Probably switch to spotify which never had these problems at all.

iMac, OS X Mavericks (10.9)

Posted on Oct 3, 2015 1:14 AM

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shenya

Q: All the downloaded songs disappeared from Apple Music

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  • by ed2345,

    ed2345 ed2345 Oct 3, 2015 5:02 AM in response to shenya
    Level 7 (24,975 points)
    Oct 3, 2015 5:02 AM in response to shenya

    What should I do?

     

    Probably switch to spotify which never had these problems at all.

    Not sure why you crossed that out.  You should of course use the streaming service that you prefer.

  • by shenya,

    shenya shenya Oct 3, 2015 7:37 AM in response to shenya
    Level 1 (1 points)
    Oct 3, 2015 7:37 AM in response to shenya

    Alright, I figured it out.

     

    1) I followed this instruction If you don't see your content after you update iTunes - Apple Support and after changing the ITL file to the previous one iTunes showed me my Apple Music files after merging the library with iCloud.

     

    2) I put the most resent ITL file back and iTunes again didn't have my Apple Music tracks.

     

    3)I went here Check your Apple Music library settings - Apple Support and followed 'Mac/PC instruction'. It seemed that iTunes has unchecked on its own the 'iCloud Music Library' setting in 'iTunes -> Preferences'.

     

    4)???

     

    5)PROFIT.

     

    Conclusion: Apple Music is really a 'beta' product, cauz before this issue I had 'mysterious disappearing of playlists on my iPhone'...twice. And that happened after turning on Apple Music on iPhone. To fix: turn the apple music off on your iOS device, then turn it on and merge the library again.