nino86
Level 1 (0 points)

Q: iOS 9 Update froze at slide to update, restoring deleted everything.  Please help!

My mother updated her iPad 2 to iOS 9 and it got stuck on the "Slide to Update" screen.

 

I followed these instructions here: If your iOS 9 device is stuck on Slide to Upgrade - Apple Support

 

After I did that, it started the iPad up as a blank one.  Is there any way to recover the data that was on the iPad before it was updated?  This is devastating as there was no back ups made (my mother doesn't have a computer).

 

Please help.  There's years of family photos that are lost.  Is there ANY WAY we can recover even just the photos that were on the iPad? 

iPad 2

Posted on Oct 3, 2015 10:59 AM

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nino86

Q: iOS 9 Update froze at slide to update, restoring deleted everything.  Please help!

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  • Helpful answers

  • by Rysz,

    Rysz Rysz Oct 3, 2015 11:21 AM in response to nino86
    Level 7 (20,988 points)
    iPad
    Oct 3, 2015 11:21 AM in response to nino86

    If she has an iCloud account, the first step of any update is to make a backup to iCloud (or iTunes). She might have a backup after all.

     

    If there really is no backup, then you can't restore something that does not exist. Sorry.

  • by nino86,

    nino86 nino86 Oct 3, 2015 11:25 AM in response to Rysz
    Level 1 (0 points)
    Oct 3, 2015 11:25 AM in response to Rysz

    There was no iCloud account or and iTunes back ups made.

     

    Is there ANY way (professional data recovery services?) that would be able to recover data prior from the factory reset?

  • by logonzalez,

    logonzalez logonzalez Oct 3, 2015 11:30 AM in response to nino86
    Level 1 (30 points)
    Oct 3, 2015 11:30 AM in response to nino86

    If your mum had "automatic iCloud backup" option enabled, she can recover it:

     

    iCloud: Restore or set up your iOS device from iCloud

     

    If she had Photos tab enabled on Settings > iCloud, she can recover them just signing up on iCloud with her device. Connected to WiFi, photos should appear on Photos app.

  • by nino86,

    nino86 nino86 Oct 3, 2015 11:36 AM in response to logonzalez
    Level 1 (0 points)
    Oct 3, 2015 11:36 AM in response to logonzalez

    Like I said earlier, no iCloud account or iTunes backups.  She is not computer savvy at all and this is/was her only techy device.

     

    I did the hard reset to get it to connect to iTunes as per Apple support instructions.  I held down the power button and the home button until the "connect to iTunes" image came on the screen.  I connected it to iTunes and it started downloading the update to my laptop.  I walked away for about 15 minutes and came back to it already updated (without backing it up first) and asking if I would like to restore from iCloud, iTunes or start as a new iPad.  My heart sank.

     

    I tried a few apps online but they all seem like garbage and not intended for ACTUAL data recovery. 

     

    I'm hoping there is some solution to recover the data before the formatting of the memory happened.

     

    Please, any suggestions would be greatly appreciated.  A glimmer of hope would be of some relief at this point.

  • by Rysz,

    Rysz Rysz Oct 3, 2015 12:01 PM in response to nino86
    Level 7 (20,988 points)
    iPad
    Oct 3, 2015 12:01 PM in response to nino86

    What confuses me is that neither your mother, nor you, were warned and/or required to make a backup before an update. That is always the first step during an update, wheather you do it manually beforehand, or not.

     

    Try one more check. On the computer that the iPad was/is connected to (yours, I presume), go to iTunes > Preferences > Devices > review the list of backups. You might have something there for your mother's iPad that is not necessarily brand new, but does contain at least some of her older files.

     

    I don't know of any apps for doing "data recovery" on an iOS device. There are, however, computer-based utilities that can access directly the file structure on an attached iDevice. Google for them, or search this forum for recommendations.

     

    If no one else chimes in with suggestions, post this issue again, with a different title. I'll stay away from to encourage others to share their expertis.

     

    Good luck.

  • by Taras R Hnatyshyn,

    Taras R Hnatyshyn Taras R Hnatyshyn Oct 3, 2015 10:27 PM in response to Rysz
    Level 1 (15 points)
    Oct 3, 2015 10:27 PM in response to Rysz

    I had a backup in my case, but due to an iTunes bug, it is useless according to the Apple tech i spoke with.

  • by Sittius,

    Sittius Sittius Oct 3, 2015 11:10 PM in response to nino86
    Level 1 (0 points)
    Oct 3, 2015 11:10 PM in response to nino86

    You can try Easeus http://www.easeus.com/mobile-tool/free-iphone-data-recovery.html or Tenorshare http://www.tenorshare.com/products/ipad-data-recovery.html

    They both worked for me when i was restoring some deleted messages. If they fail then you need professional data recovery  services.