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Helpful answers
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Oct 4, 2015 7:08 AM in response to pdmeloonby joe_7399,Hi pdmeloon,
Thank you for continuing to be active in the Apple Support Communities and for taking the time to post this question!
To begin troubleshooting this situation with Mail, I would first suggest using Force Quit to close the application completely. After Mail has been completely closed by using Force Quit, try to open it fresh and see if the normal window displays as expected.
Force an app to close on your Mac - Apple Support
We invite you to respond and let us know if this step to Force Quit Mail was helpful to you in resolving this issue or to provide further information. We understand that situations that keep you from your email can be very frustrating, but I want to assure you that we are here to help! :)
We look forward to hearing back from you and for your continued participation in the Apple Support Communities!
Best!

