Q: mail app crashing

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EHaysom

Level 1 (0 points)

Q: mail app crashing

After installing the Beta version of El Capitan my Mail app starting crashing upon opening. I waited until I now have the full public version and Mail is still crashing.

In looking at the report I notice that it says :

:Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'EWSDelivery doesn't have an EWSAccount, got (null) instead'

abort() called

terminating with uncaught exception of type NSException"

My computer details are:

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.28.1a3)

Can anyone assist me with solving this issue?

Mac Book Pro, Mac OS X (10.5.2)

Posted on Oct 3, 2015 8:50 PM

I have this question too

Q: mail app crashing

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by joe_7399,Helpful

joe_7399 Oct 4, 2015 4:57 PM in response to EHaysom
Community Specialists

Oct 4, 2015 4:57 PM in response to EHaysom

Hello EHaysom,

Thanks for being a member of the Apple Support Communities and for taking the time to post this question! :)

To begin troubleshooting Mail closing unexpectedly, I would first suggest working through the steps in the attached article below.

If Mail unexpectedly quits when viewing certain messages - Apple Support

If the issue continues, we may need to troubleshoot a little bit deeper. The steps in the next articles will be useful to isolate further and help to resolve this situation.

Mac OS X: How to troubleshoot a software issue - Apple Support

Isolating issues in Mac OS X - Apple Support

Please reply and let us know if these articles and the steps within helped you to resolve the issue with Mail closing unexpectedly. We’re glad that you are a part of the Apple Support Communities and look forward to hearing more from you!

Have a great day!
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by EHaysom,

EHaysom Oct 4, 2015 5:02 PM in response to joe_7399
Level 1 (0 points)

Oct 4, 2015 5:02 PM in response to joe_7399

Kind of helped me Joe - thank you! What I did was open the Mail app without the laptop connected to wifi and thus the internet. Fearing nothing I deleted all 7000 emails in all my accounts plus the junk/deleted/trash folders and then reopened the internet connection. This time the app stayed running and then (weirdly) many of the deleted emails started coming back.
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Q: mail app crashing

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by joe_7399,★Helpful

by EHaysom,

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by joe_7399,Helpful