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Helpful answers
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Oct 5, 2015 4:05 PM in response to emiliafromtivoliby John Blanchard1,★HelpfulPrinter and scanner software available for download for your Mac - Apple Support shows that a vendor update was "recently" added, June 2015. You could try deleting and re-adding the printer. If that doesn't work, you could check the App Store to see if there available updates. The drivers are available here:
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Oct 5, 2015 4:05 PM in response to emiliafromtivoliby emiliafromtivoli,I downloaded and installed the updates, but the problem with the scanner is still there.
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Oct 6, 2015 8:11 AM in response to emiliafromtivoliby John Blanchard1,Glad you got the printer working. You're not able to scan from Preview or ImageCapture? What happens when you try to scan? A communications error with the scanner? Contacting HP may be the best course.
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Oct 6, 2015 8:18 AM in response to John Blanchard1by emiliafromtivoli,The problem is that the scanner doesn't show on the computer at all. When I open system preferences and go to printer and scanner I can only see the fax and the printer, not the scanner, and since there is no "scanner tab" I can't open it. I already contacted HP but nobody answered.