Drasticbunny

Q: Outgoing mail server gone under El Capitan

Immediately after installing El Capitan, I am unable to send emails.  However, I'm still receiving them.  Note the following oddity ... although I once had an email address "drastal@comcast.net" it has been inactive for years.  Nonetheless, it appears when I view the "Internet Accounts" tab under "System Preferences".  I've asked staff at the Apple Store to resolve this twice before, and no one seems to understand why it's shown there.  Yet my drastal@icloud.com account has worked perfectly, until I installed El Cap.

 

The contents of my Mail Preferences are shown below.  Thanks in advance ...

 

MailPreferences.png

iMac (27-inch Mid 2010), OS X El Capitan (10.11)

Posted on Oct 1, 2015 4:02 PM

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Q: Outgoing mail server gone under El Capitan

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  • by Alejandra36,

    Alejandra36 Alejandra36 Oct 2, 2015 11:01 AM in response to OR_CD
    Level 1 (10 points)
    Oct 2, 2015 11:01 AM in response to OR_CD

    Thanks. It worked for me

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 2, 2015 12:47 PM in response to owl62
    Level 2 (215 points)
    Apple TV
    Oct 2, 2015 12:47 PM in response to owl62

    Could someone please explain what was meant by:

     

    "Went back to Mail.app, hit send on iCloud outgoing email, and the outgoing server list popped up."

     

    What is an iCloud outgoing email?  iCloud is not on the outgoing server list and I don't understand what is meant by "iCloud outgoing email." 

     

     

    THANKS!!

  • by possummagic,

    possummagic possummagic Oct 2, 2015 1:53 PM in response to OR_CD
    Level 1 (0 points)
    iTunes
    Oct 2, 2015 1:53 PM in response to OR_CD

    Amazing! thank you

  • by Drasticbunny,

    Drasticbunny Drasticbunny Oct 2, 2015 2:10 PM in response to OR_CD
    Level 1 (6 points)
    Oct 2, 2015 2:10 PM in response to OR_CD

    Thank you, OR_CD.  That was successful.

  • by Drasticbunny,Helpful

    Drasticbunny Drasticbunny Oct 2, 2015 2:21 PM in response to Larry Sochrin1
    Level 1 (6 points)
    Oct 2, 2015 2:21 PM in response to Larry Sochrin1

    Larry,

     

    I will try to restate the solution given by OR_CD in a different way that may be clearer for you.

     

    First, go to System Preferences, and select the iCloud icon.  A window will appear showing a list of applications, e.g., Photos, Mail, Contacts, Calendars, etc.  There should be a check mark next to "Mail".  Un-check it, wait a few seconds, then check it again.

     

    Now, go to your Mail program / application.  Under the bold "Mail" heading, bring the pulldown list including "Preferences".  Click on Preferences.  Click on the top icon "Accounts".  On the window that appears, you should see a heading "Outgoing Mail Server (SMTP)".  Next to that heading there is a pull-down list, and when you open it (hopefully) you will now see "iCloud".  Click on that and be sure when the pull-down list goes away that you still see "iCloud" next to the heading "Outgoing Mail Server (SMTP)".

     

    This should solve the outgoing mail problem.  If you tried to send emails and they did not go out before, they may still be sitting in an outgoing mailbox.  If they are not picked up and sent automatically, then select each one and send each one again by clicking on the "paper airplane" button.  If that causes an error message to pop up saying that you don't have an outgoing mail server, within that error window you will have the option of selecting iCloud.  Do that, and click on the button that says "Always use this server".

     

    Now, if everything has gone out properly, the outgoing mailbox should be empty and (if you've configured your Mail program this way) there will be a copy saved in the Sent mailbox.

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 2, 2015 2:50 PM in response to Drasticbunny
    Level 2 (215 points)
    Apple TV
    Oct 2, 2015 2:50 PM in response to Drasticbunny

    Thanks.  But that led to a different problem.

     

    I have about 6 different email accounts.  I had account by account fixed them all, so each had its own active smtp server showing.  After I did what you guys suggested re iCloud, when I opened my Mail app, it showed a list of email accounts, each with its own Outgoing Mail Server item.  I went to the one of those that showed my iCloud email account (the whole email address, not just iCloud) and changed the Outgoing Mail Server on the pull down menu to the one that showed my iCloud email name. So far, so good. But all my other email accounts now are back to showing for its Outgoing Mail Server name as (Offline).  That's what I'd fixed when each account source told me the correct port number to put in, earlier today. 

     

    So I'm still stuck. I want each account to show that it came from that account. 

  • by jewels7,

    jewels7 jewels7 Oct 2, 2015 2:58 PM in response to OR_CD
    Level 1 (0 points)
    Oct 2, 2015 2:58 PM in response to OR_CD

    It worked for me too! MANY THANK YOUS OR_CD!!!!

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 2, 2015 3:12 PM in response to jewels7
    Level 2 (215 points)
    Apple TV
    Oct 2, 2015 3:12 PM in response to jewels7

    Because of the problem I mentioned that occurred after I handled the iCloud issue,  I just went back in and unenabled the iCloud email in System Preferences, and reset the port numbers in the other accounts.  Suddenly, they are now showing the Outgoing Mail Server name without the "Offline" at the end, and they all are working fine.

     

    So my guess is that an enabled iCloud mail in El Capitan causes any other mail accounts to take their SMTP servers offline, although I don't  understand why.  That certainly didn't happen prior to El Capitan.

     

    I'll keep checking to see if anything changes.

     

    And if any of you have any other explanation or think I should be doing something differently, please let me know!  Thanks again.

  • by markallenhart,

    markallenhart markallenhart Oct 3, 2015 8:16 AM in response to OR_CD
    Level 1 (0 points)
    Oct 3, 2015 8:16 AM in response to OR_CD

    Thanks, to OR_CD for this simple solution. Much appreciated!

  • by JAVIER QUERO,

    JAVIER QUERO JAVIER QUERO Oct 3, 2015 9:37 AM in response to Drasticbunny
    Level 1 (0 points)
    Oct 3, 2015 9:37 AM in response to Drasticbunny

    It worked for me also ! Thank you very much !

  • by Walenut,

    Walenut Walenut Oct 4, 2015 11:02 AM in response to Drasticbunny
    Level 1 (4 points)
    Oct 4, 2015 11:02 AM in response to Drasticbunny

    Shouldn't have to do this, I had no issues updating to Windows 10, my elderly father wouldn't have had a clue how to correct this issue.

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 4, 2015 11:37 AM in response to Walenut
    Level 2 (215 points)
    Apple TV
    Oct 4, 2015 11:37 AM in response to Walenut

    Walenut - You are correct, but after many, many years of helping friends with every type of Windows system up through the last one (I haven't played with Windows 10 yet), I'd still always recommend a Mac over Windows to people who aren't technically sophisticated, which is what I assume you are saying about your elderly father.  But you are right, when something goes wrong on any computer, it can be beyond the ability of some elderly (not all) to deal with. That's why I'd suggest something portable like an iPad or a Mac laptop to someone elderly, since worst case, they can bring it into their local Apple store's Genius Bar to get fixed.  I'd also suggest to anyone like that to not update to a new operating system on the day it is released, since there are always issues that get uncovered within the first month of a totally new op system being released.  El Capitan was released 4 days ago, whereas Windows 10 was released 2 months ago.  I doubt that your elderly father would have even known about a new operating system being released that quickly.   

  • by MiskyBr,

    MiskyBr MiskyBr Oct 4, 2015 11:38 AM in response to Drasticbunny
    Level 1 (13 points)
    Oct 4, 2015 11:38 AM in response to Drasticbunny

    I also have the same problem with iCloud Mail in the Mail app. I'll try your suggestion, and ..... hope.

  • by Walenut,

    Walenut Walenut Oct 4, 2015 12:37 PM in response to Drasticbunny
    Level 1 (4 points)
    Oct 4, 2015 12:37 PM in response to Drasticbunny

    Larry I totally agree with you but email is the life line to some people and business need it to be right first time, not everyone has ready access to local Apple store's, some technical issues I can except but this should have been sorted I understand it was an issue in the Beta version?

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 4, 2015 1:32 PM in response to Larry Sochrin1
    Level 2 (215 points)
    Apple TV
    Oct 4, 2015 1:32 PM in response to Larry Sochrin1

    Thanks Walenut.  Sure re not everyone having a local Apple Store, but if I understood your message being that your elderly father might have been better off with Windows, the huge numbers of Windows support staff at businesses throughout the country raises the other option, namely that not everyone has a Windows support staff available to them either.  And I absolutely agree with you that email is often the mission critical application we all need.  Then again, my friends with iPads, who recently upgraded their op systems to iOS9 have had no problems with email or with anything else, for that matter.  As for me, as painful as this upgrade's email issues were, I was always able to use email for my business needs from my iPhone until I figured out how to get it working better, though not yet perfectly, on my Mac. 

     

    Bottom line, it sounds as if you are a knowledgeable Windows guy, and if so, sure have your Dad use a Windows system.  But I'd still argue that despite all these things we are pointing out re our El Capitan installations, you'll need significantly fewer tech support people around in the long run if you are using Macs than Windows for business purposes,  And if your Dad needs Mac support and doesn't live near an Apple Store, he can always call Apple Support at 1-800-275-2273.  Depending on the issue, they may want him to be a subscriber to Apple Care, but that costs peanuts relative to what a Windows support person would charge. OR if this is still too complex for him, have him go to a local Senior Center, many of which have computer knowledgeable people. 

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