Gail MA

Q: Unable to sign into iCloud/itunes after installing el capitan

I downloaded and installed el capitan on my 2010 iMac yesterday. Now I cannot sign into my iCloud or into my iTunes accounts. Interestingly, I was able to sign in to Apple with my ID in order to post this question.

I've deleted the cloud account on the mac and rebooted, after which I tried to sign in again....no help.

 

Suggestions??

 

Thanks!!

iMac (21.5-inch Mid 2010), 8 g RAM

Posted on Oct 1, 2015 10:32 AM

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Q: Unable to sign into iCloud/itunes after installing el capitan

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  • by schnuk,

    schnuk schnuk Oct 3, 2015 6:07 AM in response to Gail MA
    Level 1 (5 points)
    Oct 3, 2015 6:07 AM in response to Gail MA
  • by Gail MA,

    Gail MA Gail MA Oct 5, 2015 12:14 PM in response to schnuk
    Level 1 (6 points)
    Oct 5, 2015 12:14 PM in response to schnuk

    At least we know we're not alone. I'm ready to tear my hair out. Nothing I've tried works. Hopefully there will be an update to fix the issue.

  • by Roger Brooks,

    Roger Brooks Roger Brooks Oct 9, 2015 11:05 PM in response to Gail MA
    Level 1 (0 points)
    Oct 9, 2015 11:05 PM in response to Gail MA

    Same here. iTunes is all but dead. Can't log in, can't purchase music or anything, can't update apps. iTunes is now useless under El Capitan. Tried resetting the password, tried restarting the computer a number of times. Nothing works. Anyone able to get iTunes working again?

  • by gfxguru,

    gfxguru gfxguru Oct 12, 2015 8:13 PM in response to Gail MA
    Level 1 (2 points)
    Oct 12, 2015 8:13 PM in response to Gail MA

    same here...any solutions?

  • by Travel girl 301,

    Travel girl 301 Travel girl 301 Oct 13, 2015 4:44 AM in response to Gail MA
    Level 1 (0 points)
    Oct 13, 2015 4:44 AM in response to Gail MA

    I usually don't update this early to give the company time to fix any bugs. My iPhone is running on iOS 8.4, and I just "updated" to that version last month! I am still holding back on installing 9.0. However, this time, my brother insisted that I should update to El Capitan. He already did on the iMac desktop that we share, so I went ahead and put it on my Macbook Pro laptop. Now, I can't use iCloud on either computer. I even changed my password and it works fine on my iPhone, but not on the computers running El Capitan.

     

    I would go back to Yosemite except that I'm already finding the side-by-side feature in El Capitan very useful for productivity. My iTunes is working fine, I am able to log in and playback my music and purchase new music just like before the update.

     

    Has anyone else been able to find a fix for this issue since the original post?

  • by deafdog,

    deafdog deafdog Oct 13, 2015 6:37 AM in response to Gail MA
    Level 1 (0 points)
    Oct 13, 2015 6:37 AM in response to Gail MA

    I saw this behavior too. I disabled my antivirus, and then tried to log in to iTunes. I was able to log in. I enabled my antivirus afterward, and everything has been fine since.

  • by choo ,

    choo choo Oct 25, 2015 6:27 AM in response to Gail MA
    Level 1 (0 points)
    Oct 25, 2015 6:27 AM in response to Gail MA

    me too!

    The fact is that I've downloaded the recently released OS X El Capitan and completing installation went just fine, but my problems started when Mac asked me to put in my iCloud login info and put it, and login went on forever and woudn't end, it lasted for like more than 15 minutes. Any suggestion?

  • by gfxguru,

    gfxguru gfxguru Oct 25, 2015 6:46 AM in response to Gail MA
    Level 1 (2 points)
    Oct 25, 2015 6:46 AM in response to Gail MA

    same here also, gets an infinite spinner when trying to sign in to Appstore or iTunes. I have the Serial Number intact. Tried most of the methods seen in other posts. I was able to install system updates without login. But unable to download any other apps from appstore. Hope Apple will see to this.

  • by awaisthegenius,Helpful

    awaisthegenius awaisthegenius Nov 14, 2015 3:07 AM in response to Gail MA
    Level 1 (5 points)
    Nov 14, 2015 3:07 AM in response to Gail MA

    here are just simple steps to resolve problem of Itunes sign in

     

    • if the App Store is opened and stuck in the login process, force close it
    • open the Terminal
    • issue the following commands:
      • sudo pkill -9 -f Account
      • then click on enter button
      • then (type your mac password which you use to start your mac (while typing you might not see the letters of your password as typing))
      • again click on enter button
      • sudo rm $HOME/Library/Accounts/*
    • open the App Store and log in
    • peace
  • by 1050er,

    1050er 1050er Nov 14, 2015 3:16 AM in response to awaisthegenius
    Level 1 (0 points)
    Nov 14, 2015 3:16 AM in response to awaisthegenius

    Thank you, it worked!!!

     

  • by awaisthegenius,

    awaisthegenius awaisthegenius Nov 14, 2015 5:05 AM in response to schnuk
    Level 1 (5 points)
    Nov 14, 2015 5:05 AM in response to schnuk

    here are just simple steps to resolve problem of Itunes sign in

     

    • if the App Store is opened and stuck in the login process, force close it
    • open the Terminal
    • issue the following commands:
      • sudo pkill -9 -f Account
      • then click on enter button
      • then (type your mac password which you use to start your mac (while typing you might not see the letters of your password as typing))
      • again click on enter button
      • sudo rm $HOME/Library/Accounts/*
    • open the App Store and log in
    • peace
  • by BocaBoy,

    BocaBoy BocaBoy Dec 5, 2015 3:45 PM in response to awaisthegenius
    Level 1 (34 points)
    Apple Music
    Dec 5, 2015 3:45 PM in response to awaisthegenius

    Thank you! This solved my problem with the App Store not allowing me to log in.

  • by Tattoofreak,

    Tattoofreak Tattoofreak Jan 12, 2016 1:34 AM in response to awaisthegenius
    Level 1 (0 points)
    Jan 12, 2016 1:34 AM in response to awaisthegenius

    thx man that work ...after 3 times upgrade and reading a lot about this problem is the only thing that work thank you really appreciated

  • by iOS_Nerd,

    iOS_Nerd iOS_Nerd Jan 31, 2016 10:03 AM in response to awaisthegenius
    Level 1 (0 points)
    Jan 31, 2016 10:03 AM in response to awaisthegenius

    *BOOM GOES THE DYNAMITE!* Awa, you is the genius! I checked about 2 hours worth of searching and reading online. For some reason people kept reposting the same "Serial Number Missing" issue, but I had a valid serial. I reset pram, deleted plists, did everything I could find and STILL was hung up on app store login. But your solution actually worked!

     

    I'm a programmer, and couldn't update xcode on my home MBP rendering me useless. Thank you so much for posting this.

     

    In hindsight, Apple should stop releasing things that aren't ready. I can't help but think that Tim Cook is attempting to show the world he's as good as Steve by releasing a bunch of products, but it's not working because so far everything has issues.

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