anonymoussir

Q: Apple ID on El Capitan does not work at all

HI everyone,

 

so I had some issues installing El Capitan yesterday but after I put my MacBook Pro into safe mode it all worked out OK, besides the fact that El Capitan is making the 3 year old Mac run about as fast as a dying 5,000,000 year old tortoise but I will forgive that for now.

 

the main problem is, I cannot sign into my Apple ID in El Capitan *at all*. I have two step verification which worked fine in Yosemite. I would just create an app specific password for iMessage, FaceTime, etc. it worked the day of the installation before the actual installation. Now, however, when I try my regular password, it says "authentication error". When I try the app specific password, it says "wrong password". therefore, I can't sign into iMessage, FaceTime, iCloud, etc. and I cannot use AirDrop or Handoff BECAUSE I cannot sign in.

 

what do I do? Besides this, the rest of the system seems to work fine and I am sure that the ridiculously slow speed will subside after a few days.

 

also, please forgive my capitalization errors. I am typing on my iPad and this discussion forum doesn't capitalize normally for some reason.

 

thank you all for your help!

MacBook Pro, OS X El Capitan (10.11), null

Posted on Oct 4, 2015 3:22 PM

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Q: Apple ID on El Capitan does not work at all

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 4, 2015 3:15 PM in response to anonymoussir
    Level 10 (120,054 points)
    Apple Watch
    Oct 4, 2015 3:15 PM in response to anonymoussir

    Contact Apple directly for assistance with your Apple ID via phone support here.

  • by anonymoussir,Helpful

    anonymoussir anonymoussir Oct 4, 2015 3:16 PM in response to Carolyn Samit
    Level 1 (14 points)
    Oct 4, 2015 3:16 PM in response to Carolyn Samit

    Carolyn,

     

    thank you for your response. The issue is not with the Apple ID. My iPad works completely fine with the Apple ID. I know the password. I know everything I need to know. I can log in at appleid.apple.com. It's just that El Capitan is not accepting the password.

     

    the issue is solely with El Capitan. My apple ID has worked before El Capitan and continues to work with every device that doesn't have El Capitan.

  • by sjwsentinel,

    sjwsentinel sjwsentinel Oct 4, 2015 11:34 PM in response to anonymoussir
    Level 1 (0 points)
    Oct 4, 2015 11:34 PM in response to anonymoussir

    You're absolutely right.  

     

    In my case it is not working in the App Store application for downloading updates. But the sign-in does work on this website, for example.

  • by roccoadc,Helpful

    roccoadc roccoadc Oct 5, 2015 7:29 AM in response to anonymoussir
    Level 1 (10 points)
    Oct 5, 2015 7:29 AM in response to anonymoussir

    I had the same problem. I tried deleting files in Icoud/Accounts, restarted holding command, option, PR for 2 bongs, shut down machine, booted off another drive and ran disk tools... Even spoke to 2 different Apple reps. No dice. After they elevated and said an engineer would contact me in 48 hours (too long) I went old school.

     

    I restarted my machine, holding down the shift key. Safe mode. Logged into itunes, icloud and messages with my apple ID... NO PROBLEM! Restarted my machine normally and Víola!

  • by anonymoussir,

    anonymoussir anonymoussir Oct 5, 2015 12:13 PM in response to roccoadc
    Level 1 (14 points)
    Oct 5, 2015 12:13 PM in response to roccoadc

    Well that's ironic!

     

    Actually, when I first installed El Capitan on the same Mac, it froze at the 85% mark, approximately, and I had to enter safe mode to fix that. That issue did work out, but as soon as I entered safe mode "setup assistant" told me to enter my Apple ID. IT DIDN'T WORK! I had to click "Skip this step". After I exited safe mode, I still can't enter my password, which is why I created this discussion.

     

    I will try your recommendation of entering safe mode today or tomorrow, whenever I have time. I will definitely get back to you, thank you for the suggestion.

     

    just wondering...

     

    1) do you have two-step verification like I do with my Apple ID? If so, what password do you type in for iCloud, iMessage, and the like? The regular password or an app-specific one?

    2) Did you, by any chance, have a problem actually installing El Capitan like I did?

     

    thank you again.

  • by roccoadc,

    roccoadc roccoadc Oct 5, 2015 12:50 PM in response to anonymoussir
    Level 1 (10 points)
    Oct 5, 2015 12:50 PM in response to anonymoussir

    I had no issue on El Capitan instal. I do not use app specific passwords... That being said I do have the following, any of which I think could be the culprit.

     

    Little Snitch

    Kaspersky

     

    Also I neglected to mention. Before I safe booted, I created a second user, with admin capabilities. When I logged in with that user, there was no issue with Apple ID. That lead me down the path of safe boot.

     

    Good luck Sir.

  • by anonymoussir,

    anonymoussir anonymoussir Oct 5, 2015 1:03 PM in response to roccoadc
    Level 1 (14 points)
    Oct 5, 2015 1:03 PM in response to roccoadc

    @roccoadc -

     

    I received your response by email, EDIT 4:02PM: Your response does show up. that was a glitch on my end.

     

    anyway- I have neither of those apps. Also, I don't think creating another user will help since iCloud accounts are user-specific. Therefore, if I log in through another account, I will still be logged out through my usual account.

     

    can you please describe the exact error message you received before the issue was fixed? mine was specific - when I typed in my password, it said "authentication error," which makes sense since I should be typing in an app-specific password. When I go to appleid.apple.com and generate one, it just says "wrong password."

     

    disk isk utility shows no problems.

     

    thank you so much again and apologies again for the capitalization errors; my iPad doesn't work so well with this discussion forum.

  • by Gail MA,Helpful

    Gail MA Gail MA Oct 5, 2015 1:31 PM in response to anonymoussir
    Level 1 (6 points)
    Oct 5, 2015 1:31 PM in response to anonymoussir

    I have much the same problem. I can sign in to iTunes and the app store from my iPhone 5 and my iPad Air 2. No problems. But I can't sign in from my 2010 iMac. I get the spinning gear, and I can't do anything else...I can't cancel, I can't quit. I have to use force quit. If I purposely put in the wrong ID or password, I get a dialog box telling me its wrong. So if it knows when its wrong, why in the name of the universe, unicorns, and magical rabbits can't it know when its correct?

     

    I tried Safe Mode, but had the same trouble.

     

    I've used disk doctor, disk utility, and have scanned for malware. I've rebooted so many times I can't count them.

     

    So no music, no more apps. And if there is an update fixing this issue (I'm grateful its not just me), I won't be able to do it because I can't get into the app store.

     

    UGH!!!

  • by anonymoussir,Helpful

    anonymoussir anonymoussir Oct 5, 2015 2:05 PM in response to Gail MA
    Level 1 (14 points)
    Oct 5, 2015 2:05 PM in response to Gail MA

    See, my computer is just running really slowly on El Capitan as it usually does after big upgrades (it should adjust within a day or two) so I can't determine whether my freezing is related to the issue at hand or not HOWEVER I have had the issue you are describing no more than once. Because what you are describing isn't a recurring issue for me, its not the same problem as what I am experiencing.

     

    my Mac either tells me

     

    1) the password is INCORRECT when I type in an app specific password

    2) there is an a AUTHORIZATION ERROR when I type in my regular password

     

    Please note that I can still sign in everywhere else with my Apple ID normally. it is ONLY El Capitan that is affected.

  • by roccoadc,Helpful

    roccoadc roccoadc Oct 5, 2015 3:24 PM in response to anonymoussir
    Level 1 (10 points)
    Oct 5, 2015 3:24 PM in response to anonymoussir

    I think you misunderstood. When you create a new user in the computer, log out of your usual login screen, login as new admin user, then login to iCloud, iTunes and messages with your usual Apple ID... That will tell you if you are truly having an issue with your Apple ID sir.

  • by anonymoussir,

    anonymoussir anonymoussir Oct 5, 2015 3:26 PM in response to roccoadc
    Level 1 (14 points)
    Oct 5, 2015 3:26 PM in response to roccoadc

    I see, thank you for the clarification.

    So you logged into the new admin account. did that account let you log in?

  • by roccoadc,

    roccoadc roccoadc Oct 5, 2015 4:03 PM in response to anonymoussir
    Level 1 (10 points)
    Oct 5, 2015 4:03 PM in response to anonymoussir

    Yes I was able to sign in with my Apple ID. This told me it was an issue with my user and not Apple ID.

  • by PhasedArrays,

    PhasedArrays PhasedArrays Oct 6, 2015 5:21 PM in response to anonymoussir
    Level 1 (0 points)
    Oct 6, 2015 5:21 PM in response to anonymoussir

    I also with in a day or two of upgrading to El Capitan was locked out of my Macbook. My iPad and iPhone worked fine. I was able to reset my AppleID Password via my iPhone and then able to use my El Capitan Macbook Pro again. The one glitch that persists is that iTunes jumps up and down daily asking me to reenter the appleID into it.

  • by anonymoussir,

    anonymoussir anonymoussir Oct 6, 2015 5:34 PM in response to PhasedArrays
    Level 1 (14 points)
    Oct 6, 2015 5:34 PM in response to PhasedArrays

    Are you saying that all you needed to do was reset your Apple ID password for the glitch to go away?

     

    Also, do you have two step verification on your Apple ID?

     

    I have yet to try safe mode or creating a new user account. I will ASAP this week.

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