Natdive
Level 1 (3 points)

Q: Mail App keep crashing after install El Capitan

After installed El Capitan, my mail app keep crashing after open for a few seconds. It show these data :

Process:               Mail [1126]

Path:                  /Applications/Mail.app/Contents/MacOS/Mail

Identifier:            com.apple.mail

Version:               9.0 (3094)

Build Info:            Mail-3094000000000000~1

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Mail [1126]

User ID:               501

 

 

Date/Time:             2015-10-01 16:07:31.623 +0700

OS Version:            Mac OS X 10.11 (15A284)

Report Version:        11

 

 

Time Awake Since Boot: 1300 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        12  -[AttachmentManager _synchronouslyPurgeAttachments]  Dispatch queue: NSOperationQueue 0x7f9eb3fbad30 :: NSOperation 0x7f9eb6fd4480 (QOS: UTILITY)

 

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

 

------------------------------------------------

 

Anyone experiencing the same problem? any solution ?

MacBook Air, OS X El Capitan (10.11)

Posted on Oct 1, 2015 2:15 AM

by BartoloTX,Solvedanswer
BartoloTX BartoloTX
Level 1 (15 points)
A:

I had the same problem, but I believe I've fixed it.  It's seems to have been related to the fact that I have multiple email accounts active in the app, as many people do.  The initial download of all messages from all accounts seemed to be overloading the app, causing it to crash.  See if this works for you:

 

1. Before opening the Mail app, turn off your wifi connection (prevents mail from trying to download mailboxes from all accounts at once).

2. Launch Mail app and go to Mail -> Preference -> Accounts tab.

3. Click each of your accounts on the left side of the Accounts window, then uncheck the box next to "Enable this account."  Disable all of your mail accounts.

4. Close Preference and close the Mail app.

5. Relaunch the mail app and reconnect to wifi.

6. Go back to Mail -> Preferences -> Accounts tab, and enable the first account.  Give the app plenty of time to download all messages until you no longer see "Checking for Mail..." at the bottom left of the app screen (may take a few minutes depending on how many messages you have on the server).

7. Once the app is no longer "Checking for Mail..." repeat this server for each of your other accounts.  I saved Gmail until last since it's my biggest, which took the longest - about 5 minutes (I use multiple Gmail accounts).

 

After enabling all accounts, the crash issue stopped for me.  Hope it works for you!

Posted on Oct 1, 2015 10:02 PM

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Q: Mail App keep crashing after install El Capitan

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  • by NudGec,

    NudGec NudGec Oct 5, 2015 12:06 PM in response to Natdive
    Level 1 (0 points)
    Oct 5, 2015 12:06 PM in response to Natdive

    Process:               Mail [6030]

    Path:                  /Applications/Mail.app/Contents/MacOS/Mail

    Identifier:            com.apple.mail

    Version:               9.0 (3094)

    Build Info:            Mail-3094000000000000~1

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Mail [6030]

    User ID:               504

     

     

    Date/Time:             2015-10-05 12:54:48.916 -0600

    OS Version:            Mac OS X 10.11 (15A284)

    Report Version:        11

    Anonymous UUID:        5DDB25FA-64B5-AC85-9200-5FCA67785854

     

     

    Sleep/Wake UUID:       C615450D-3EDA-4849-8119-A4EFD6C6D6B3

     

     

    Time Awake Since Boot: 28000 seconds

    Time Since Wake:       20000 seconds

     

     

    System Integrity Protection: enabled

    HELP !

     

    Crashed Thread:        10  Dispatch queue: IMAPNetworkTaskHandler queue :: NSOperation 0x7fc32bf64c20 (QOS: BACKGROUND)

     

     

    Exception Type:        EXC_CRASH (SIGABRT)

    Exception Codes:       0x0000000000000000, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    Application Specific Information:

    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Wrong mailbox selected on connection, should be UISIL but is (null)'

    abort() called

    terminating with uncaught exception of type NSException

  • by Philip Cutting,

    Philip Cutting Philip Cutting Oct 5, 2015 3:12 PM in response to claven1
    Level 1 (0 points)
    Oct 5, 2015 3:12 PM in response to claven1

    I also had this problem. It was eventually tracked down to an email being sent to multiple addresses, created in Mailshot Pro on iPad. By switching off wifi as described here, I was eventually able to keep mail open long enough to locate the email in my "outbox" and delete it. That fixed it. I don't know if it's the multiple addresses or the original app that has caused the issue.

  • by Robert Kurzaj,

    Robert Kurzaj Robert Kurzaj Oct 5, 2015 3:54 PM in response to Natdive
    Level 1 (0 points)
    Oct 5, 2015 3:54 PM in response to Natdive

    Wielkie dzieki, zrobiłem Wszystko zgodnie z Twoja instrukcja

    i Teraz  OK.

  • by Florian573,

    Florian573 Florian573 Oct 5, 2015 9:40 PM in response to claven1
    Level 1 (5 points)
    Oct 5, 2015 9:40 PM in response to claven1

    Not exactly deleting the mentioned file, but just updating GPGMail through (GPGPreferences) solved my problem. GPGMail's before version (2.5.1) was not El Capitan ready it seems, now i have 2.6b2 and it seems to be working!

  • by Orith,

    Orith Orith Oct 6, 2015 2:52 AM in response to BartoloTX
    Level 1 (1 points)
    Wireless
    Oct 6, 2015 2:52 AM in response to BartoloTX

    What can I do if I can't even open the Preferences of Mail? And I have no window at all.

  • by Florian573,

    Florian573 Florian573 Oct 6, 2015 3:52 AM in response to Orith
    Level 1 (5 points)
    Oct 6, 2015 3:52 AM in response to Orith

    I updated GPGMail in Mac OS Systempreferences, if this was the question, Orith!

  • by planetgazer,

    planetgazer planetgazer Oct 6, 2015 11:11 PM in response to BartoloTX
    Level 1 (12 points)
    Oct 6, 2015 11:11 PM in response to BartoloTX

    Thanks BartoloTX! Worked like a charm, even though I had only one account (iCloud)!

  • by cosminium,

    cosminium cosminium Oct 8, 2015 2:32 AM in response to Natdive
    Level 1 (5 points)
    Oct 8, 2015 2:32 AM in response to Natdive

    Many thxs BartoloTX. Works for me!

    Altough I had to disable my only exchange account because your patch was not working with this account enabled.

    After disabling, Mail works fine. I think the problem, at least for me, is the exchange account.

    10x

  • by Jeff*,

    Jeff* Jeff* Oct 8, 2015 8:02 AM in response to Natdive
    Level 5 (4,900 points)
    Oct 8, 2015 8:02 AM in response to Natdive

    the latest update helped me a little, but Mail is still gobbling up memory and still slow...

  • by donnino2862,

    donnino2862 donnino2862 Oct 8, 2015 10:56 AM in response to Natdive
    Level 1 (10 points)
    Oct 8, 2015 10:56 AM in response to Natdive

    I have solved my problem. I switched to Outlook 2016. Forget about OsX Mail.

  • by qube9,

    qube9 qube9 Oct 11, 2015 2:19 AM in response to BartoloTX
    Level 1 (0 points)
    Oct 11, 2015 2:19 AM in response to BartoloTX

    Thanks BartoloTX, this resolves the issue for Gmail accounts but unfortunately not Hotmail account.....

  • by Cumol,

    Cumol Cumol Oct 11, 2015 3:34 AM in response to Florian573
    Level 1 (0 points)
    Oct 11, 2015 3:34 AM in response to Florian573

    This solved my problem! Thank you

  • by shawnica,

    shawnica shawnica Oct 12, 2015 10:47 AM in response to Natdive
    Level 1 (4 points)
    Oct 12, 2015 10:47 AM in response to Natdive

    This worked like a charm!  Thanks

  • by marysplacestudio,

    marysplacestudio marysplacestudio Oct 12, 2015 11:12 AM in response to shawnica
    Level 2 (400 points)
    Oct 12, 2015 11:12 AM in response to shawnica

    I cannot receive email consistently—only after restarting the computer, and then it only works until the computer goes to sleep. This issue began with 10.11. I can always receive email on the iPhone, but not computer.

  • by gomedoc,

    gomedoc gomedoc Oct 12, 2015 6:12 PM in response to Natdive
    Level 1 (0 points)
    Oct 12, 2015 6:12 PM in response to Natdive

    this is happening more and more......my  newMAC is a more of a mess with each 'upgrade'..with problems and crashes and unmounting of volumes....what the heck is happening to Apple??  Is it being taken over by microsoft people?    Has the general public become beta testers?  I can't even read my mail now or use time machine...Steve, where are you?  HELP!!!!!!!!

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