benoitfromparis

Q: Iphone 4 unlocked but refused simcard

Hello,

I bought my Iphone 4 in France : it's unlocked for a long time, I used several simcards in France, it was ok, no problem.

I seetled in the Nederlands and now I would like to use a dutch simcard.

At first, I used a prepaid simcard from "T-Mobile" : it was not simple because I had to make a reset and restore the mobile, but after this I was able to use the Iphone normally. Last week end, I wanted to change for a simcard from "Ziggo" (very famous in the Netherlands, a lot of people use it),

but impossible : the simcard is activated, the Iphone too but when I plug the mobile with USB to Itunes, there's a message who say that "Ziggo" is not recognised by the servor.

Somebody ?

Thank you in advance

iPhone 4, iOS 7.1.2

Posted on Oct 5, 2015 7:54 AM

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Q: Iphone 4 unlocked but refused simcard

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  • by gdgmacguy,

    gdgmacguy gdgmacguy Oct 5, 2015 3:49 PM in response to benoitfromparis
    Level 7 (20,716 points)
    Oct 5, 2015 3:49 PM in response to benoitfromparis

    Is Ziggo a supported carrier of the iPhone? 

    Have you tried a replacement Ziggo SIM card?

  • by Lyssa,

    Lyssa Lyssa Oct 5, 2015 4:55 PM in response to benoitfromparis
    Level 6 (17,893 points)
    Oct 5, 2015 4:55 PM in response to benoitfromparis

    Ziggo is not listed here as a supported carrier: Wireless carrier support and features for iPhone in Europe - Apple Support

     

    Odds are you will not be able to use the phone with them at all.

     

    ~Lyssa

  • by kb1951,

    kb1951 kb1951 Oct 5, 2015 5:08 PM in response to benoitfromparis
    Level 5 (6,062 points)
    Oct 5, 2015 5:08 PM in response to benoitfromparis

    When you had the phone unlocked did you do that through the original carrier? If not, when you restored it, it relocked to the original carrier. You will need to contact them to see if it can be unlocked.

  • by schoodle,

    schoodle schoodle Oct 5, 2015 5:45 PM in response to benoitfromparis
    Level 1 (95 points)
    Mac OS X
    Oct 5, 2015 5:45 PM in response to benoitfromparis

    Have you tired updating your iPhone to one of the newer iOS version before connecting to iTunes?

    If that doesn't help, this might be an issue you have to contact Ziggo about.

  • by benoitfromparis,

    benoitfromparis benoitfromparis Oct 6, 2015 12:29 AM in response to gdgmacguy
    Level 1 (0 points)
    Oct 6, 2015 12:29 AM in response to gdgmacguy

    The guy who sold me the card uses a Ziggo simcard inside his Iphone... Maybe 5 not 4.

  • by benoitfromparis,

    benoitfromparis benoitfromparis Oct 6, 2015 12:38 AM in response to kb1951
    Level 1 (0 points)
    Oct 6, 2015 12:38 AM in response to kb1951

    Yes I tried, but nothing changes. The last carrier said to me that there's nothing to do and propose me to contact Ziggo (and, of course, Ziggo propose me to contact my last carrier)

  • by benoitfromparis,

    benoitfromparis benoitfromparis Oct 6, 2015 1:13 AM in response to kb1951
    Level 1 (0 points)
    Oct 6, 2015 1:13 AM in response to kb1951

    I did it, my last carrier confirmed to me that the mobile is unlocked. I used it with another dutch carrier and it worked.

  • by bulldogz20,

    bulldogz20 bulldogz20 Oct 6, 2015 1:36 AM in response to benoitfromparis
    Level 1 (0 points)
    Oct 6, 2015 1:36 AM in response to benoitfromparis

    Is the iPhone telling you the SIM is invalid when you insert it? If not, then I do not think it would be locked. Before I unlocked my phone I would get invalid SIM messages, but after it was unlocked I was able to swap out SIM cards without issue.

     

    If the phone is unlocked then I think the issue might be with the SIM card. I would test to make sure that the phone will take another network's SIM - a network that could not have been the original network, and if that works without a problem I would take it to the carrier's store to have them swap out the SIM  or test the current SIM.

     

    Alternatively, you can borrow a SIM from a friend that is on the network you want to be on to see if that works.

     

    Essentially, if the phone will work will multiple carriers except for one, then the issue is going to be with the SIM card or the carrier and not the phone. If the phone has somehow re-locked then you will only be able to use it with one network's SIM card for the time being.

     

    There are websites that will tell you if the phone is SIM locked, but they do not seem very accurate in my experience.