Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by Pizzamaker,Helpful

    Pizzamaker Pizzamaker Oct 2, 2015 1:10 PM in response to Pizzamaker
    Level 1 (9 points)
    iPad
    Oct 2, 2015 1:10 PM in response to Pizzamaker

    TTurning low power mode on and off then restarting the phone fixed it. I allowed the low power mode to be on for 30 secs before turning it off again.

     

    THe camera and flashlight are working.

  • by GucciBuick,

    GucciBuick GucciBuick Oct 2, 2015 1:30 PM in response to Pizzamaker
    Level 1 (0 points)
    Oct 2, 2015 1:30 PM in response to Pizzamaker

    That does not work for me. My ear camera hasn't been working for 2 weeks. im really getting ****** off. Might go into an Apple Store this weekend and see what's up. This *****.

  • by Pizzamaker,

    Pizzamaker Pizzamaker Oct 2, 2015 1:44 PM in response to GucciBuick
    Level 1 (9 points)
    iPad
    Oct 2, 2015 1:44 PM in response to GucciBuick

    hi, it is very frustrating knowing that something that was fine on iOS 8.4 has now stopped working.

    IPhones are are made all over the world, my daughters is an a1429 or something like that made in China. Maybe the different regions they are made makes a difference?

    Hopefully they will fix it soon.

  • by ZaphodPrefect,

    ZaphodPrefect ZaphodPrefect Oct 2, 2015 2:30 PM in response to Pizzamaker
    Level 1 (0 points)
    Oct 2, 2015 2:30 PM in response to Pizzamaker

    I have the same problem. Two days after updating to 9.0.1 the problems arose one morning...back camera black and unresponsive, flash saying the phone is too hot and the flashlight not working.

     

    I think it's amazing and pathetic that Apple hasn't replied saying they'll look into it or anything. The camera is a major feature of the iPhone. I'd love to hear that they are at least looking into it. It's clearly not a hardware problem unless the software has permanently bricked our cameras.

  • by danyboy2012,

    danyboy2012 danyboy2012 Oct 3, 2015 4:47 AM in response to Pointebasic
    Level 1 (0 points)
    Oct 3, 2015 4:47 AM in response to Pointebasic

    Same here. Rear camera black unresponsive  and flash not working at all while front camera works fine. In short terms same simptopms as other customers reported. Prior the update everything worked fine, I was using camera for recording with flash approximately half an hour before update. Updated from iOS 8.4 to 9.0.2. Tried everything suggested 'till now but the problem persist. Any new information is welcome.

    Daniel

  • by Amit@25,

    Amit@25 Amit@25 Oct 3, 2015 7:28 AM in response to Pointebasic
    Level 1 (5 points)
    Oct 3, 2015 7:28 AM in response to Pointebasic

    GGot in touch with apple support yesterday, they said they are aware of the issue and working on it. They made me restore my iPhone and said if it did not work.  should get back in touch with them. Now i am not able to get through them and am feeling stranded. So much for buying an iphone. does any one have the ceo's email id could at least let him know what a puddle they have created for us and named it IOS 9

  • by corinna1,

    corinna1 corinna1 Oct 3, 2015 7:37 AM in response to Pointebasic
    Level 1 (0 points)
    Oct 3, 2015 7:37 AM in response to Pointebasic

    I recently took my phone to my local repair shop, Fix that Mac in Berkeley, as I needed the camera to be working before a trip and couldn't wait for an open slot at the Genius bar, as none were available before I left town.  [I had chatted with an Apple rep online and he recommended I take the phone in.]

     

    Fix that Mac tried putting in a new camera, and they found that the new camera still didn't work.  So they put back in my old camera and it was working.  So, the issue still seems enigmatic, but at least my camera is working now.  My "old camera" itself was a part installed a few months ago, as my original camera had broken.

     

    I was experiencing the same issues as everyone else - rear camera not working but front camera working after an iOS9 upgrade.

  • by Jbongers,

    Jbongers Jbongers Oct 4, 2015 5:16 AM in response to Pointebasic
    Level 1 (0 points)
    Oct 4, 2015 5:16 AM in response to Pointebasic

    Same issue here with Iphone 5, rear camera not working. I had a new camera installed 3 weeks prior to the update to IOS 9 due to dust particles inside the camera. The new camera worked fine until the update to IOS 9.

    Rebooting, toggling the low battery mode does not resolve the issue.

    Very annoying.... Unfortunately my company does not let me use older releases of IOS, so going back to an older IOS is not an option for me.

  • by w.econ,

    w.econ w.econ Oct 4, 2015 6:07 AM in response to Pointebasic
    Level 1 (0 points)
    Oct 4, 2015 6:07 AM in response to Pointebasic

    Have the same problem: iphone 5 rear camera stopped working after ios 9 update. Nothing so far helped to fix the problem. Hope Apple will take care of this software problem soon.

  • by danipan,

    danipan danipan Oct 5, 2015 12:05 PM in response to Pointebasic
    Level 1 (0 points)
    Oct 5, 2015 12:05 PM in response to Pointebasic

    iPhone 5 with the same issue. Since updating to iOS9 my rear camera isn't working.

    Front camera does work but it takes a while to start up. When I switch to my rear camera (iPhone camera app). I see a warning icon and a popup message saying: "Flash is Disabled - The iPhone needs to cool down before you can use the flash".

     

    Went to the Apple store and they told me that the camera is broken because i have some dents on the right corner of my phone.... I understand their point of view. However, its strange to see that many other have the same issue after updating to iOS9.

     

    Hope Apple will come with a update, and fix the issue !

  • by Pizzamaker,

    Pizzamaker Pizzamaker Oct 5, 2015 12:36 PM in response to Jbongers
    Level 1 (9 points)
    iPad
    Oct 5, 2015 12:36 PM in response to Jbongers

    Did you toggle low power on and off, and then restart?

    it takes a few seconds to register that's why I left low power on for 30 seconds before switching it off again, then switched the phone off and back on.

  • by danipan,

    danipan danipan Oct 5, 2015 12:53 PM in response to Pizzamaker
    Level 1 (0 points)
    Oct 5, 2015 12:53 PM in response to Pizzamaker

    Didn't solved the issue. Rear camera not working. Screen still black, but can switch modes (photo, video, square, etc.).

  • by weigandtstudios,

    weigandtstudios weigandtstudios Oct 6, 2015 10:04 AM in response to Pointebasic
    Level 1 (5 points)
    Oct 6, 2015 10:04 AM in response to Pointebasic

    Updated my iphone 5 to 9.0.2 and didnt help but made it worse... camera/flash still not working but now also the volume up button stopped responding as well... will this get any better?

  • by rachierose22,

    rachierose22 rachierose22 Oct 6, 2015 1:23 PM in response to Pointebasic
    Level 1 (0 points)
    Oct 6, 2015 1:23 PM in response to Pointebasic

    Having the exact same issue. I actually just received a new 5C since my other one was still covered under Apple Care.  Camera was working fine before iOS 9 update.  Apple, please address this issue, in addition to the crawling speed my phone now works at.  I am attempting the "low power mode" method and will let you know if I have any success.

  • by rachierose22,

    rachierose22 rachierose22 Oct 6, 2015 1:25 PM in response to rachierose22
    Level 1 (0 points)
    Oct 6, 2015 1:25 PM in response to rachierose22

    The low power method seemed to do the trick, thanks! Hopefully, the camera will stay functioning correctly.

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