Louis XIV

Q: Mail not working with El Capitan

Made the big mistake of upgrading my laptop to El Capitan as it's filled with bugs.

 

The biggest problem is that I can no longer receive mail. Yes, I have a working connection, as I'm writing this. It seems none of the accounts will connect to the server. Mail is working on my desktop so I know it's the new install as it worked before the install.

 

Thanks!

Posted on Sep 30, 2015 9:09 PM

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Q: Mail not working with El Capitan

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  • by JasperZZ,

    JasperZZ JasperZZ Oct 6, 2015 11:47 AM in response to Louis XIV
    Level 1 (0 points)
    Oct 6, 2015 11:47 AM in response to Louis XIV

    I have the same mail problem. At the moment have given up. Deleted my accounts from Mail and changed my email account to Thunderbird, which works.

    Will await the bug fix

     

    Paul Taylor

  • by noidfoxy,

    noidfoxy noidfoxy Oct 6, 2015 12:45 PM in response to inky66
    Level 1 (1 points)
    Oct 6, 2015 12:45 PM in response to inky66

    I have the same problem. El Capitan deleted all my e-mail account passwords. I hate it!!

  • by jaycthomas,

    jaycthomas jaycthomas Oct 6, 2015 2:05 PM in response to rkv_apple
    Level 1 (0 points)
    Oct 6, 2015 2:05 PM in response to rkv_apple

    This helped me.  My IMAP would connect then seem to time out.  Now it appears to be working flawlessly again - pre-El Capitan.

  • by Rob Rynski,

    Rob Rynski Rob Rynski Oct 6, 2015 2:17 PM in response to jaycthomas
    Level 1 (0 points)
    Oct 6, 2015 2:17 PM in response to jaycthomas

    What did you do?  Not sure I know how you fixed it?

  • by jaycthomas,

    jaycthomas jaycthomas Oct 6, 2015 2:19 PM in response to Rob Rynski
    Level 1 (0 points)
    Oct 6, 2015 2:19 PM in response to Rob Rynski

    Rob RynskiOct 6, 2015 2:17 PM Re: Mail not working with El Capitan

    Re: Mail not working with El Capitan

     

    Rob,

    Try following this instructions.

    I have had two types of problems with Mail 9.0 which now seem to be resolved. Hopefully, this might be of some help to others who may have similar issues.

     

    The first was that Mail seemed to be in an endless loop of downloading recent emails from an IMAP server. It would show the messages in the message overview column but would not display detail. They would then go away and come back. While this was going on I also was not able to send any messages. I was able to correct this behaviour by going to Mail->Preferences->Accounts and then for each account in the Advanced Tab I unchecked "Automatically detect and maintain account settings". I then quit Mail and when it restarted it appears to work fine. It loaded and displayed the previously problematic emails and messages which had not been sent were now sent. Subsequently, I was able to check "Automatically detect and maintain account settings" and things continue to work.

     

    I then was able to notice a second issue. Although, this one was due to an enhancement to Mail which ran afoul of a workaround to a prior version's implementation for alias support. Specifically, there appears to now be explicit support for those who have multiple email addresses going to the same IMAP server. On prior versions of Mail one was able to have alias support by having comma separated email addresses in the single "Email Address field" of the Mail Account Information setting pane. In older versions you could only enter one variant of the Full Name associated with all of the comma separated addresses. So those that would use multiple addresses might choose to leave the Full Name blank.

     

    With Mail 9 they seem to have implemented explicit support for email aliases. That is for a single account/imap server one can now have multiple pairs of addresses and full names. This is an enhancement. Although, I would have preferred that the migration would have converted my prior version's list of comma separated email addresses into individual alias entries. In my case I had over 50.

     

    Additionally, the Email Address field in the Account information pane still has a hover display of "Enter one or more email addresses, separated by commas". Being able to enter multiple comma separated email addresses would now seem to be an error. It causes the send message to fail because it seems to be stringing multiple addresses together as if they were one email address and the SMTP server baulks at that.

     

    I don't know what Mail was trying to do initially but unchecking "Automatically detect...", restarting Mail, and then checking it again seem to have gotten Mail working for me.

  • by Zebra NZ,

    Zebra NZ Zebra NZ Oct 6, 2015 2:33 PM in response to Louis XIV
    Level 1 (4 points)
    iPhone
    Oct 6, 2015 2:33 PM in response to Louis XIV

    I am sending fine but none of my sent messages are in the mail boxes. Also have a new ON mY Mac mail box under sent which is always empty.

    The sent messages also not on my Network Solutions server either.

  • by ludlow201,

    ludlow201 ludlow201 Oct 6, 2015 3:15 PM in response to egragert
    Level 1 (0 points)
    Oct 6, 2015 3:15 PM in response to egragert

    Has anyone figured this out yet?  I'm having the same problem!!!  Mail opens for a few seconds then crashes.  I can't even get in long enough to delete my accounts to start over, it just crashes!!!  

  • by Nannerl,

    Nannerl Nannerl Oct 6, 2015 3:47 PM in response to rkv_apple
    Level 1 (0 points)
    Oct 6, 2015 3:47 PM in response to rkv_apple

    I tried unchecking the box in question for my 2 IMAP accounts. Quit Mail; restarted it; was prompted for the two passwords and entered them. Got error message as before, "Unable to verify account name or password."

    This is really scary.

    I can't do my work!

  • by Nannerl,

    Nannerl Nannerl Oct 6, 2015 4:05 PM in response to bren_nan
    Level 1 (0 points)
    Oct 6, 2015 4:05 PM in response to bren_nan

    I wonder if you can help me figure out what's wrong following my El Capitan install on my year-old MacBook Air.

    I had 5 mail accounts: 3 gmail and 2 AOL.

    Now El Capitan has doubled the accounts, creating both IMAP and SMTP ones for each address -- except that 2 Google email accounts also have POP versions.

    The Google accounts work. The two AOL ones are the ones I use most for business (it's a long story) and I can't get into them.

    Prompted to enter the passwords, I do, and I get: "Unable to verify account name or password."

    This is really a HUGE problem. Would appreciate any advice! (And yes, I know AOL is a dinosaur, but it is a long-running and thus-far functional one for the work I do.)

    Thanks for anything you can suggest.

  • by cjshea,

    cjshea cjshea Oct 6, 2015 4:17 PM in response to Louis XIV
    Level 1 (1 points)
    Oct 6, 2015 4:17 PM in response to Louis XIV

    This is a big pain in the butt...my answer is to just stop using Mail... Gmail works fine it's just Apple Mail - it's something I would expect from a third rate app developer. 

    Get your act together Apple...

    How could you not test for problems with Mail? 

    And, how could you not have the bug fixed it already? 

    Very disappointing

  • by rujobec,

    rujobec rujobec Oct 6, 2015 4:40 PM in response to egragert
    Level 1 (0 points)
    Oct 6, 2015 4:40 PM in response to egragert

    I have the same problem.  Keeps shutting down ... soon after opening.

  • by Henry Cline1,

    Henry Cline1 Henry Cline1 Oct 6, 2015 4:49 PM in response to mackiemacmac
    Level 1 (80 points)
    Mac OS X
    Oct 6, 2015 4:49 PM in response to mackiemacmac

    I was sure that by removing the keychains for all my accounts would do the trick, but it did not.

     

    I did finally see something here that rings a bell, I use Media Temple GRID service and have the same IMAP server for all the email address I have on that GRID. It seems there is some bug in Mail 9 that is supposed to be a helpful thing, but it is not and has to do with the "Auto detect server settings". I tried unclicking and re-clicking on that as well. I have also removed all accounts multiple times, and this is ONLY happening on my MBP, my iMac is using the same mail servers without issues, go figure.

     

    For me, I think I can only wait for an update, but just wanted to chime in for those having issues. Apple will deal with it, You gotta give them a few days, you can only imagine how many issues come up once software is out in the real world, This issue with Mail is certainly not the only problem.

     

    It is a real drag for sure, but for the 20+ years I have been using Apple products, they pay attention, they fix issues and they listen.

     

    It seems there are many issues with Mail 9, so lets hope for a fast update.

  • by GranpaBruce,

    GranpaBruce GranpaBruce Oct 7, 2015 2:26 AM in response to Henry Cline1
    Level 1 (4 points)
    Wireless
    Oct 7, 2015 2:26 AM in response to Henry Cline1

    I had the mail problem with El Capitan upgrade.  To add pressure to Apple to get things put right, I can recommend that everyone telephones the Apple Helpline whatever the age of the equipment. 

    On Monday morning Apple Support (Europe) put me right.  Took 1hr 40 to achieve it.  Can't  praise James & Raivis enough.  My 2011 i-mac is well outside of warranty & service contract.

     

    My 2009 white MacBook was subsequently slow to do all the updating but works fine.

     

    More pressure means sooner action.  I was NOT charged for the help.

     

    No apparent problems with my 2 I-Pad Minis using the same e-mail accounts on Keychain.

  • by Gfroehling,

    Gfroehling Gfroehling Oct 7, 2015 2:31 AM in response to Louis XIV
    Level 1 (0 points)
    Oct 7, 2015 2:31 AM in response to Louis XIV

    Ok, my hardware wizard (currently in Sweden, but whatsoever...) solved the problem for me.

    El Cap seems to have mixed up all passwords, and badly. I am experiencing that in many other programs and on many other websites, too. As mail has repeatedly shot the wrong password at my provider's website, it has blacklisted and blocked my IP.

     

    Today, everything works, but when I tried to send e-mails, mail had forgotten the SMTP password preferences again. Yuck...

     

    Best regards and a loud "boo" for Apple, go fix it.

    Georgia

  • by JinIbiza,

    JinIbiza JinIbiza Oct 7, 2015 9:47 AM in response to Louis XIV
    Level 1 (1 points)
    Oct 7, 2015 9:47 AM in response to Louis XIV

    This worked for me:

     

    I went into System Preferences and un-ticked my Gmail account. I then restarted Mail. It stayed up (i.e. it didn't quit as before). I then added my Gamil account again and everything is now working OK.

    I had to delete and re-input my Exchange details to get that account to work.

     

    I hope this works for others.

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