barbara993
Level 1 (8 points)

Q: El Capitan doesn't recognize my printer, can't re-add

I downloaded El Capitan and suddenly my Macbook Air doesn't see my printer anymore.  I did a reset as suggested but when I try to add my Brother printer HL-2280DW it doesn't show up.  I tried using the Airport Utility and it, too, sees nothing and won't allow me to add a WPS printer.  Can someone help?  I am using a TWC cable modem and router.

MacBook Air, OS X El Capitan (10.11)

Posted on Oct 4, 2015 12:44 PM

by barbara993,Apple recommended
barbara993 barbara993
Level 1 (8 points)
A:

You may have already found this but I referred to this link and it seemed to say an update for my printer model wouldn't be available until late October.  So I prepared myself for a wait.  As I said earlier, don't know why later on my printer suddenly showed up on my Mac and is now printing with no problem.

 

http://support.brother.com/g/s/id/os/macintosh.html

Posted on Oct 4, 2015 6:18 PM

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barbara993

Q: El Capitan doesn't recognize my printer, can't re-add

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  • Helpful answers

  • by Bigbird1,

    Bigbird1 Bigbird1 Oct 4, 2015 1:39 PM in response to barbara993
    Level 1 (0 points)
    Oct 4, 2015 1:39 PM in response to barbara993

    Brother HL-5250DN here. Same deal, but on a Mac Mini. I re-installed OSX 10.11 and printer is still not connected.

    Help, you experts!

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 4, 2015 2:13 PM in response to barbara993
    Level 5 (5,243 points)
    Oct 4, 2015 2:13 PM in response to barbara993

    Did you try restarting the router also? That's necessary sometimes.

     

    Hope this helps.

  • by Bigbird1,

    Bigbird1 Bigbird1 Oct 4, 2015 3:33 PM in response to John Blanchard1
    Level 1 (0 points)
    Oct 4, 2015 3:33 PM in response to John Blanchard1

    Tried resetting the router.

    No dice.

  • by barbara993,

    barbara993 barbara993 Oct 4, 2015 3:42 PM in response to Bigbird1
    Level 1 (8 points)
    Oct 4, 2015 3:42 PM in response to Bigbird1

    I didn't get around to restarting my modem but for whatever reason, after spending time doing other things, I went back to my Printers & Scanners and when I clicked on + to add a printer, my Brother printer was there.  I don't know why it wasn't before but it added it immediately and now printing/scanning with no problem.

  • by Bigbird1,

    Bigbird1 Bigbird1 Oct 4, 2015 6:13 PM in response to barbara993
    Level 1 (0 points)
    Oct 4, 2015 6:13 PM in response to barbara993

    I checked with my ISP. They had me ping the printer using Terminal to make sure my ethernet connection and cable from the router to printer were working.

    They were, so it's definitely a driver issue.

    I go to the Brother support website and it says my printer is not supported for El Capitan.

    Are they kidding?

  • by leroydouglas,

    leroydouglas leroydouglas Oct 4, 2015 6:13 PM in response to barbara993
    Level 7 (22,778 points)
    Notebooks
    Oct 4, 2015 6:13 PM in response to barbara993

    barbara993 wrote:

     

    I downloaded El Capitan and suddenly my Macbook Air doesn't see my printer anymore.  I did a reset as suggested but when I try to add my Brother printer HL-2280DW it doesn't show up.  I tried using the Airport Utility and it, too, sees nothing and won't allow me to add a WPS printer.  Can someone help?  I am using a TWC cable modem and router.

    I would check with Brothers for a software/driver update

  • by Bigbird1,

    Bigbird1 Bigbird1 Oct 4, 2015 6:14 PM in response to leroydouglas
    Level 1 (0 points)
    Oct 4, 2015 6:14 PM in response to leroydouglas

    I did, my printer is not supported, so Apple and Brother just screwed me over into buying a new printer unless I'm missing something here.

  • by barbara993,Apple recommended

    barbara993 barbara993 Oct 4, 2015 6:18 PM in response to Bigbird1
    Level 1 (8 points)
    Oct 4, 2015 6:18 PM in response to Bigbird1

    You may have already found this but I referred to this link and it seemed to say an update for my printer model wouldn't be available until late October.  So I prepared myself for a wait.  As I said earlier, don't know why later on my printer suddenly showed up on my Mac and is now printing with no problem.

     

    http://support.brother.com/g/s/id/os/macintosh.html

  • by Swills1,

    Swills1 Swills1 Oct 6, 2015 10:31 AM in response to barbara993
    Level 1 (1 points)
    Oct 6, 2015 10:31 AM in response to barbara993

    I'm having the same issues with two different Brother printers.  Is anyone else getting the printer to connect only to loose connection?  And then maybe reconnect again.  And so on.... 

     

    This seems really odd that Brother and Apple were not prepared for this... 

  • by Joerg Fiedler,

    Joerg Fiedler Joerg Fiedler Oct 7, 2015 3:35 AM in response to barbara993
    Level 1 (10 points)
    Oct 7, 2015 3:35 AM in response to barbara993

    I have had similar problems with an HP Laserjet. I managed to get rid of this problem by adding/entering the printer via its IP address directly.

    I guess that there is a problem due to bonjour services.

  • by William Tomcanin,

    William Tomcanin William Tomcanin Oct 7, 2015 4:23 AM in response to Bigbird1
    Level 1 (104 points)
    Mac OS X
    Oct 7, 2015 4:23 AM in response to Bigbird1

    I also checked with my printer manufacturer (HP) -- they said that they do not have an updated El Capitan driver for my printer. 

     

    It might still work, but with limited features.  Yosemite was the last supported driver available.

     

    They also recommended checking with Apple to see if they provided an updated driver.

     

    For now, I'm using Yosemite until this, and other problems (Mail and others) are resolved -- hopefully in an updated release.

  • by Bigbird1,

    Bigbird1 Bigbird1 Oct 7, 2015 1:49 PM in response to William Tomcanin
    Level 1 (0 points)
    Oct 7, 2015 1:49 PM in response to William Tomcanin

    I gave up on my Brother printer as soon as I saw it was unsupported and abandoned under OSX 10.11

    I was initially very disappointed in Brother, but then I realized the printer was 7+ years old and it owed me nothing.

    In fact, I sold it on Kijiji quickly to a Unix guy.

    I ordered a new Brother, way cheaper than the old model, with more capability and features, so I'm OK now.

  • by TNTDJ,

    TNTDJ TNTDJ Oct 18, 2015 1:53 PM in response to barbara993
    Level 1 (0 points)
    Oct 18, 2015 1:53 PM in response to barbara993

    Brother scanners aren't working over the network, and your old print queue will have to be deleted, however, you can re-add your printer via its IP address using IPP (Internet Printing Protocol.)​

  • by Ed Armendariz,

    Ed Armendariz Ed Armendariz Aug 31, 2016 4:23 PM in response to barbara993
    Level 1 (4 points)
    Mac OS X
    Aug 31, 2016 4:23 PM in response to barbara993

    El Capitan wipes out the ability to print or add printers.

     

    How can an Operating System be released to the public without at least a few basic printer drivers, PCL , PostScript, XPS, CUPS, etc.

     

    HP 2550L