Q: itunes store will not connect to internet
iTunes could not connect to iTunes store
Firefox works, internet explorer works
Microsoft Windows 8 x64 Business Edition (Build 9200)
System manufacturer System Product Name
iTunes 12.2.2.25
QuickTime not available
FairPlay 2.8.30
Apple Application Support 3.2
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.2.1.3
Apple Mobile Device Driver 1.67.0.0
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 4.1.1.53
iTunes Serial Number 0000000B69C5DA5C
Current user is not an administrator.
The current local date and time is 2015-10-09 20:42:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D5969204-9BCF-4132-B2EA-58B9400E2AB0}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.75
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Oct 09 19:51:36 2015
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 192.168.1.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2015-09-13 10:24:13.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: SAMSUNG DVDWBD SH-B083L, Rev SB01
Audio CD in drive.
Found 22 songs on CD, playing time 77:50 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:03:17
Track 3, start time 07:52:69
Track 4, start time 10:55:27
Track 5, start time 14:22:22
Track 6, start time 17:55:01
Track 7, start time 21:44:73
Track 8, start time 24:42:29
Track 9, start time 27:54:32
Track 10, start time 31:15:01
Track 11, start time 34:33:55
Track 12, start time 37:56:34
Track 13, start time 41:06:39
Track 14, start time 44:49:47
Track 15, start time 47:54:37
Track 16, start time 53:04:27
Track 17, start time 56:29:49
Track 18, start time 59:34:55
Track 19, start time 62:21:39
Track 20, start time 65:50:65
Track 21, start time 70:12:73
Track 22, start time 74:07:52
Audio CD reading succeeded.
Get drive speed succeeded.
Error Correction is turned on for importing audio CDs.
**** Device Connectivity Tests ****
iPodService 12.2.2.25 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device Service service 3.3.0.0 is currently not running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (3rd Generation) running firmware version 1.1.3
Serial Number: YM8250UWYXX
iPhone 5c (CDMA) running firmware version 8.4.1
Serial Number: F78LD6HPFLFN
**** Device Sync Tests ****
No iPod, iPhone or iPad found.
Windows 10
Posted on Oct 9, 2015 12:43 PM
