HT201299: About cellular data settings and usage on your iPhone and iPad

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PaolaPenguin
Level 1 (0 points)

Q: Why Can't I use my data

Why has Apple decided not to allow me to use the unlimited mobile data I pay so much for? I live in a very rural region where high speed internet isn't available. There is however 4G signal. For things such us updates and backups, Apple says F-you to anyone wishing to actually use the data they pay for. Why?

iPhone 6 Plus, iOS 9.0.2

Posted on Oct 10, 2015 9:58 AM

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PaolaPenguin

Q: Why Can't I use my data

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  • Helpful answers

  • by lilttleminique,

    lilttleminique lilttleminique Oct 10, 2015 10:18 AM in response to PaolaPenguin
    Level 1 (0 points)
    iPhone
    Oct 10, 2015 10:18 AM in response to PaolaPenguin

    I had this problem. My brother had it to. He just updated it, so I did to and it worked. It may wirk for you if you reset it to factory mode and then update it.

  • by PaolaPenguin,

    PaolaPenguin PaolaPenguin Oct 10, 2015 11:36 AM in response to lilttleminique
    Level 1 (0 points)
    Oct 10, 2015 11:36 AM in response to lilttleminique

    I wasn't referring to any software malfunctions, but rather Apple blocking any mobile data use over 100 megabytes. It is a built in function of the software that doesn't allow full use of the telephone. As I understand it, the other manufacturers allow customers to use the data they pay for.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 10, 2015 8:16 PM in response to PaolaPenguin
    Level 9 (58,917 points)
    iPhone
    Oct 10, 2015 8:16 PM in response to PaolaPenguin

    PaolaPenguin wrote:

     

    Why has Apple decided not to allow me to use the unlimited mobile data I pay so much for? I live in a very rural region where high speed internet isn't available. There is however 4G signal. For things such us updates and backups, Apple says F-you to anyone wishing to actually use the data they pay for. Why?

    We're just fellow users. We can't answer "why" questions on Apple's behalf.

     

    You can submit feedback to Apple here:

     

    http://www.apple.com/feedback

     

    Or, use the Contact Us link at the bottom right of every page for other options.

  • by ManSinha,

    ManSinha ManSinha Oct 10, 2015 8:24 PM in response to PaolaPenguin
    Level 6 (10,250 points)
    iPhone
    Oct 10, 2015 8:24 PM in response to PaolaPenguin

    Wait a minute - is that your phone or your carrier?

    I use a couple of GB's of data every month with no issues - always have had unlimited data plans - never have had issues

    it may help if you tell us what error messages are being seen