GayleG

Q: Have MBP 15R..can't start system with external monitors plugged in

I have a MBP, 15" Retina with a solid state drive. I have 2 external monitors plugged in. When I turn on my system, all 3 monitors are are black. The system just hangs without loading. If I remove the monitors the system immediately starts up without an issue. How can I keep monitors plugged in and still turn on the system? Help!

MacBook Pro with Retina display, OS X Mountain Lion

Posted on Oct 10, 2015 10:04 AM

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Q: Have MBP 15R..can't start system with external monitors plugged in

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  • by alex_h1,

    alex_h1 alex_h1 Oct 10, 2015 1:14 PM in response to GayleG
    Community Specialists
    Oct 10, 2015 1:14 PM in response to GayleG

    Hello GayleG,

    Thanks for using Apple Support Communities.

     

    If your displays are completely blank when powering on your Mac, then I suggest that you go through the troubleshooting in the article below.

     

    Check connections

    When using an external display be sure to check the following:

    1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
    2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information: 
    3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
    4. Try unplugging the video adapter or cable and then plug it back in.
    5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter. 
         
      • Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
    6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

    Reset the system

    You can reset the Mac's parameter RAM and SMC.

    Reset the resolution

    Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

    1. Start up in Safe Mode.
    2. From the Apple () menu, choose System Preferences.
    3. Choose Displays from the View menu to open the preferences pane.
    4. Select any resolution and refresh rate that your display supports.
    5. Restart your computer.

    Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support

     

    Take care.

  • by GayleG,

    GayleG GayleG Oct 10, 2015 2:29 PM in response to alex_h1
    Level 1 (4 points)
    Desktops
    Oct 10, 2015 2:29 PM in response to alex_h1

    Hi Alex..I checked all cables, connections, etc..all was good. I did resets you noted and nothing worked.

    HOWEVER when I booted in 'safe mode' this did work--I was able to see my screens..of course this didn't fix the problem but what next??

     

    FYI.. I never had this issue before I switched to El Capitan. I was good with Mountain Lion, Mavricks and Yosemite.. The problem is when I just upgraded to El Capitan .. HELP! Thanks so much for your assistance. Gayle

  • by alex_h1,

    alex_h1 alex_h1 Oct 10, 2015 2:33 PM in response to GayleG
    Community Specialists
    Oct 10, 2015 2:33 PM in response to GayleG

    Hi Gayle,

     

    Since the issue didn't show itself in safe mode, then there's likely an issue with a login item on your Mac.  

     

    If an issue doesn't happen in safe mode

    If an issue doesn't happen when your Mac is started in safe mode, try restarting again without pressing any keys at startup. If the issue appears to be resolved when you start up normally, it was possibly caused by a cache or a directory issue with your startup disk that safe mode fixed.

    If you restart your Mac normally and an issue comes back when you reach your desktop, try disabling any login items that automatically open when you log in.

    Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Test your login items

    1. Choose Apple menu > System Preferences, then click Users & Groups.

    2. Click your account name below Current User, then click Login Items.

       

      Make a list of the login items—you’ll need to remember them later.

    3. Select all of the login items, then click the Remove button .

    4. Choose Apple menu > Restart.

    5. If this solves the problem, open Users & Groups preferences again, add the login items one at a time, and restart your Mac after adding each one.

       

      When the problem occurs again, follow the steps above to remove only the last login item you added.

    OS X El Capitan: If you think you have incompatible login items

     

    Cheers.

  • by GayleG,

    GayleG GayleG Oct 10, 2015 2:50 PM in response to GayleG
    Level 1 (4 points)
    Desktops
    Oct 10, 2015 2:50 PM in response to GayleG

    Hi Alex..I removed all the login items per your last direction and still no change..can't see the the monitors. 

    Literally the only way I can see a monitor is if I unplug both (the HDMI one and the one on the thunderbolt to HDMI dongle.

    Help.. Gayle

  • by alex_h1,

    alex_h1 alex_h1 Oct 14, 2015 6:06 AM in response to GayleG
    Community Specialists
    Oct 14, 2015 6:06 AM in response to GayleG

    Hi Gayle,

     

    For further support with this issue I suggest that you get in contact with another one of our support resources by using the link below.

     

    Apple - Support - Product Selection

     

    Take care.