HT204641: Update the software on your Apple Watch

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Monmixer

Q: my watch will not upgrade to 2.0

my watch will not upgrade to 2.0. Phone is 9.0.2.  Phone is on wifi.  Phone is connected to watch and is 6' away.  After starting the upgrade the phone software says "verifying". Have tried rebooting both. Thanks for your help

iMac, Mac OS X (10.6.4)

Posted on Oct 10, 2015 6:12 PM

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Q: my watch will not upgrade to 2.0

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 11, 2015 12:44 AM in response to Monmixer
    Level 7 (33,944 points)
    Apple Watch
    Oct 11, 2015 12:44 AM in response to Monmixer

    Hi

     

    Try this, which has worked for others who have experienced issues at the "verifying" stage. However, do not interrupt your iPhone or watch if the process has already reached the "installing" stage.

     

    On your iPhone, close the Apple Watch app along with all other open apps (double-press on the Home button, swipe up on the app previews).

     

    Remove your watch from the charger and restart both devices, turning both off and then restarting your iPhone first.

    - To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.

    - To turn it back on: press and hold the side button until you see the Apple logo.

     

    Then replace your watch on the charger and try updating again.

  • by Monmixer,

    Monmixer Monmixer Oct 11, 2015 5:12 AM in response to Jonathan UK
    Level 1 (0 points)
    Oct 11, 2015 5:12 AM in response to Jonathan UK

    Thank you for your help.  I tried your procedure.  It did not work.  I'm off to the apple store.  Thanks again.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 11, 2015 5:16 AM in response to Monmixer
    Level 7 (33,944 points)
    Apple Watch
    Oct 11, 2015 5:16 AM in response to Monmixer

    No problem. Before visiting the store, you may also wish to try unpairing and re-pairing your watch.

     

    The Apple Watch app on your iPhone takes watch backups automatically, including a fresh one when unpairing via the app. When setting it up again after unpairing, choose to restore your watch from backup when offered the option by the app. Most data and settings will be restored, with some exceptions (eg cards used for Apple Pay on your watch).

     

    Unpair your Apple Watch and iPhone - Apple Support

    Set up your Apple Watch - Apple Support