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Q: Ipod Nano no longer recognized after latest update to itunes!

I just recently updated the itunes on my windows computer to (12.3) and immediately could no longer access my ipod Nano (6th or 7th gen.)  I get the message "An ipod is detected but could not be properly identified." message.  I tried uninstalling then reinstalling itunes and also reset my ipod.  Now what?

iPod nano (6th generation)

Posted on Sep 17, 2015 11:16 AM

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Q: Ipod Nano no longer recognized after latest update to itunes!

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  • by edsaslaw,

    edsaslaw edsaslaw Sep 30, 2015 8:37 AM in response to g0nz0_375
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    Sep 30, 2015 8:37 AM in response to g0nz0_375

    Same problem and both heartened and disheartened to see that others with this problem have not been given a satisfactory answer.  I thought it might be my Ipod at fault but found I could sync on an old computer with previous versions of Itunes.  That tells me that the problem is Itunes and Apple needs to fix it.  I will try the repair idea but I doubt it will work.

  • by Jim674,

    Jim674 Jim674 Oct 2, 2015 5:15 PM in response to g0nz0_375
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    Oct 2, 2015 5:15 PM in response to g0nz0_375

    I'll echo my iPod Nano 5 (blue!) will not sync.  iTunes recognizes its an ipod, makes zero effort to sync, disconnects it and I can't even get into it from windows.   I even went and dug out another charger cord.  I am confident, based on the fact others are saying it, it is in fact iTunes.  Please fix it Apple!  I just downloaded new songs!  

  • by SimonJester,

    SimonJester SimonJester Oct 11, 2015 10:45 AM in response to Jim674
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    Oct 11, 2015 10:45 AM in response to Jim674

    Still not a fix here.  Has anyone been able to get their sync to finally work? 

  • by GrantusM,

    GrantusM GrantusM Oct 12, 2015 11:41 AM in response to g0nz0_375
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    Oct 12, 2015 11:41 AM in response to g0nz0_375

    Resetting the iPod by holding "Menu" and the centre of the wheel for 15sec while connected and then restoring the iPod from iTunes was a good first step.   Then, dismounting & unplugging the iPod, shutting down iTunes and restarting the MacBook did the trick.  Once OS X rebooted, I plugged-in the iPod and it mounted, and I'm able to sync my iPod from scratch (which is what I was after anyway).

     

    If you're hoping to save the music you have on your iPod that you don't have in your iTunes, then backup before doing this.

     

    I hope this works for you.
    Best,
    David

     

    MacBook Pro (13-inch mid-2012) running OS X Yosemite 10.10.5
    iPod Nano (2nd Gen 4GB) currently (after the above) running 1.1.3

  • by Jim674,

    Jim674 Jim674 Oct 22, 2015 7:51 PM in response to g0nz0_375
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    Oct 22, 2015 7:51 PM in response to g0nz0_375

    So none of the solutions posted worked for me.  Having said that, thankfully we have received a new iTunes update today and my iPod now syncs!  Huzzah! 

  • by SimonJester,

    SimonJester SimonJester Nov 24, 2015 2:57 PM in response to Jim674
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    Nov 24, 2015 2:57 PM in response to Jim674

    I'm glad someone got an update that worked for me.  Mine still is not working!

  • by SimonJester,

    SimonJester SimonJester Nov 24, 2015 3:00 PM in response to SimonJester
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    Nov 24, 2015 3:00 PM in response to SimonJester

    Correction:

    * I'm glad someone got an update that worked for them.  Mine still is not working!

  • by wakeboarderboy,

    wakeboarderboy wakeboarderboy Feb 3, 2016 2:25 PM in response to g0nz0_375
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    Feb 3, 2016 2:25 PM in response to g0nz0_375

    I hope by now you've found a resolution to this. I keep my iPod attached to my car and just brought it in to sync it for the first time in 6+ months and ran into this problem. I'm running on an iMac with El Capitan so it may not be the same environment. However, what worked for me is plugging my iPod in, going to Disk Utility and "Unmounting" the iPod. I then went to iTunes and did a Restore and it worked perfectly. Hope that helps!

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