Q: Epson Perfection V600 Scanner not working with El Capitan
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Oct 11, 2015 8:28 AMby Jason L,Howdy Jody,
Welcome to Apple Support Communities.
It sounds like there's an issue with printer or scanner software quitting unexpectedly after upgrading your MacBook Pro to OS X El Capitan. Try taking a look at the article below and try running through the troubleshooting suggestions that it provides, the tips will resolve issues with both printers and scanners.
OS X El Capitan: Printing troubleshooting
Take care.
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Oct 11, 2015 10:11 AMby jodyfromanchor point,John, I'm not tech savvy at all. The following is the first part of the Copy Utility quit unexpectedly report. The whole report is huge.
If I need to copy and paste more, please let me know exactly what part of it I need to focus on.
Process: Copy Utility [4633]
Path: /Applications/Epson Software/*/Copy Utility.app/Contents/MacOS/Copy Utility
Identifier: com.epson.Copy Utility
Version: 3.5.2
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Copy Utility [4633]
User ID: 501
Date/Time: 2015-10-11 08:55:42.806 -0800
OS Version: Mac OS X 10.11 (15A284)
Report Version: 11
Anonymous UUID: BEE99AD3-DCF7-EE1C-7552-4E2D6A7E2894
Sleep/Wake UUID: 2D2E1E90-4023-4634-85CA-18F14BF61EAC
Time Awake Since Boot: 150000 seconds
Time Since Wake: 1100 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000061636f6c
Exception Note: EXC_CORPSE_NOTIFY
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Oct 11, 2015 10:54 AMby John Blanchard1,Thank you, Jody, that's plenty.
Epson's app is crashing, so they'll need to provide a fix. You may be able to workaround it though. Have you tried scanning from Preview or ImageCapture, if the device shows up in those apps? If the scanner doesn't appear in those apps, you should contact Epson to see if they have any reports of this.
I hope this helps.
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Oct 11, 2015 11:09 AMby den.thed,Hi Jody
Try using Image Capture, it is in your Applications Folder.
Mac Basics: Using a scanner - Apple Support
http://www.macworld.com/article/2867001/exploring-the-many-miracles-of-image-cap ture.html
FWIW I've been using Epson Printers and Scanners with my Mac's for a very long time, and I have always used Image Capture instead of Epson Scan.
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Nov 14, 2015 3:42 PMby jodyfromanchor point,After life getting in the way, by the time I came back to this problem Epson had released a new driver for the V600 scanner. I installed the new driver for El Capitan and everything is working as it should. Sorry for the delay in responding to this and thank you everyone for your time and suggestions.
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Dec 8, 2015 5:01 AMby gnomen,What version was the new driver for the V600? I have the same problem as reported here, have tried installing drivers from Epson's EU, UK and US sites, all without success (I am based in the UK but there sites are a bit confusing and the version numbers are also confusing).
Thanks!
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Dec 8, 2015 11:09 AMby jodyfromanchor point,I Googled El Capitan driver for Epson V600. It took me to the Epson page and I chose the V600 scanner. Took me to this page: http://www.epson.com/cgi-bin/Store/support/SupportCapitanDetails.jsp?oid=139863# stage1
Then downloaded the file. It appears as epson16676.dmg when I downloaded it again. I hope this helps you. It's frustrating when things that used to work don't after an upgrade.
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Mar 12, 2016 2:28 PMby Rosa Avolio,Hi Jody and all the others that have replied here. I have the exact same issue since the same time, I upgraded to el Capitan and my Epson 4490 quit working, I thought it was the scanner so I purchased a new one a V600. Unfortunately I still have the same problem, V600 won't scan. I've tried the Epson driver/software no luck, I try Image capture no luck I even downloaded a demo of VueScan no luck. I've spent a couple of hours on the phone with Epson and and they can't get it to work!
I did install the latest Epson drive for el Capitan, that did not fix it.
Next I guess I'll call Apple but I thought I'd try here since I'm not the only one with the problem.
Rosa
